Unbox HD - Multiple Orders Issue

[BitbyBlit]

Has anyone else tried ordering more than one HD item at a time? Twice I've tried ordering two episodes at once, but my TiVo (Series 3) has only downloaded the first one. Amazon thinks my TiVo has them all, however, so I couldn't download them from my account page, and have needed to contact customer service to get them to re-send the missing videos.

It used to work just fine for the SD downloads I ordered in the past, although admittedly I haven't done so since the latest software update.

[pkscout]

Originally Posted by BitbyBlit

Has anyone else tried ordering more than one HD item at a time? Twice I've tried ordering two episodes at once, but my TiVo (Series 3) has only downloaded the first one. Amazon thinks my TiVo has them all, however, so I couldn't download them from my account page, and have needed to contact customer service to get them to re-send the missing videos.

It used to work just fine for the SD downloads I ordered in the past, although admittedly I haven't done so since the latest software update.

The only time I've had multiple downloads was when I setup a download pass and got the first couple of episodes of a series right then. I've never tried ordering two individual episodes of anything (or two movies) to see how that worked. So those two use cases might be different enough that it doesn't matter.

[TiVoStephen]

It should work fine, BitbyBlit -- sorry to hear you had trouble. I do this all the time myself, and it shouldn't matter how many items you order at once.

If you go to TiVo Central -> To Do List -> View Recording History, is there an error for one of the two items listed there?

Either way, can you please e-mail me (estephen@tivo.com) your TiVo Service Number from System Information?

Best regards,
Stephen

[BitbyBlit]

Originally Posted by TiVoStephen

If you go to TiVo Central -> To Do List -> View Recording History, is there an error for one of the two items listed there?

Yeah, there were errors for all 4 episodes. But it actually gave more attempts at downloading the first ones, which ultimately succeeded, than the second ones.

I've sent an e-mail with more details. Thanks for looking into this!