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Old 05-01-2009, 04:30 PM   #1
joe warner
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Join Date: Dec 2006
Location: Granbury, TX
Posts: 53
HD Channel Problem

have Charter as my Cable provider (Fort Worth, TX). I have one HD channel that has no Audio or Video. This channel is channel 760 which is CNNHD. The analog version (Ch 36) plays fine. I have two series3 TiVo's and this channel acts the same on both units and all 4 cable cards. After you select channel 760 and no audio or video is displayed I go into the cable card menu and select the SA Cable Card CP screen and the Power Key Status shows "Not Ready-Waiting for EUT". Sometimes this status may read "Not Ready-Waiting for Time". The cable card(s) will in a matter of minutes reset them selves and all is fine until I go back and select channel 760 again, and it again upsets the cable card. Also if I go to the Test Channel display, The display will say "No channels available". Again after a few minutes (usually less than 4-5 minutes) the card apparently resets its self and all is normal. One other data point - when the screen is black (no audio or video on channel 760) I can record the channel and it plays back with audio and Video like there was no problem. Also If I press pause and let the buffer fill for a few minutes, I then press Play and I again have Audio & Video until it catches up with the current playback time. I've talked to TiVo & Charter and no one has a clue as to the problem. My son has a Scienticic Atlanta 8300HD DVR and he has no problem with channel 760 (CNNHD). If there is anyone in the Fort Worth area with Charter as their provider I would appriciate if they would let me know if their TiVo is affected. I can't believe I have 4 bad Cable Cards or two bad TiVo series3 with 4 bad card slots. Again only channel 760 (CNNHD) is bad all other channels HD, Analog or Digital work fine.
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Old 05-01-2009, 05:28 PM   #2
bkdtv
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Join Date: Jan 2003
Location: DC Metro Area
Posts: 7,902
A defective CableCard slot or a defective CableCard will not cause one missing channel, nor will it cause one channel to be missing audio or video. If a CableCard slot is defective, no channels work. If a CableCard is defective, no channels [except perhaps the locals] work.

If a channel is missing, or missing audio or video, that means the channel is not configured correctly at the cable company's headend. Cable companies have separate channel maps for their own boxes and CableCard boxes. It sounds to me like CNNHD's audio and video are correctly mapped for Charter's own boxes, but not CableCard boxes.

Call Charter and tell them that you get no audio on CNNHD with any of your CableCard devices. Tell them that you see the same issue your CableCard TV and CableCard DVRs, so they don't try and place the blame on a particular piece of equipment.
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