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Old 12-12-2012, 08:37 PM   #1471
Scopeman
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Finally got off the phone with CableCard support (65 minutes). 90+ EMMS.

But was told to call 485-5555 because I wanted a credit for the lost service.

LOCAL guy would not provide credit because I didn't call at the beginning of the problem, only after I noticed it (??). And his solution was a truck roll for next Monday, at which point they will give me credit from now until then. Unreal, truly not reality-based service.

So when each of you get your monthly bill and wonder why TWC is slipping in modem rental fees, etc - it is because you are paying for my unnecessary truck roll.
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Old 12-13-2012, 10:56 AM   #1472
Teeps
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Quote:
Originally Posted by Scopeman View Post
So when each of you get your monthly bill and wonder why TWC is slipping in modem rental fees, etc - it is because you are paying for my unnecessary truck roll.
Yep, I got a post card informing of the modem charge.
Bought my own modem, 2 years it will be amortized.

Recently I've seen FIOS trucks lurking around near my hood; if/when FIOS is available I'm done with T/W.
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Old 12-13-2012, 02:25 PM   #1473
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My father never got his call back from them like they promised yesterday. So today he took trip #3 down to his local store and they properly authorized his CableCARD from there to get all his channels.

The saddest part is, he can get FiOS in his area but he was reluctant due to him thinking it would be "too much of a hassle". I tried and tried to talk him into dumping TW but he wouldn't.

Bet he's sorry now.
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Old 12-14-2012, 09:19 AM   #1474
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Quote:
Originally Posted by Scopeman View Post
It wouldn't be SO bad if this was not just the monthly repeat of the same old TWC issue - come home, find nothing recorded, green light on TA is solid, TiVo appears fine - but look, once again no EMMs. Maybe a yet another truck roll and another pile of new wire, amps, etc. Every guy who shows up tells me the last one was an idiot. It is like watching a clown car slowly unload in front of my house, one at a time, every 30 days or so.I'm sure my wife won't mind missing Survivor. <sigh>


I can so relate to this. It's just like my experience from several years ago. I was so frustrated beyond belief.

One time, after being told that the latest T/A was defective, they sent out a guy who was totally clueless. I asked him if he brought a new T/A with him. He said yes, and proceeded to unbox a new TWC DVR. Are you kidding me. I have a Tivo with cable card. I need a T/A. He didn't even know what a T/A was.

Unbelievable!!!
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Old 02-22-2013, 02:50 AM   #1475
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Placement post for my American Horror Story from Raleigh TWC.

I just don't understand how they can get away with not supporting a legally mandated system. Even their $Hltty 'whole house DVR' is a joke.

As an aside, this forum should allow cursing... as much frustration that goes along with supporting this GD thing.
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Old 02-22-2013, 04:59 AM   #1476
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Originally Posted by SC0TLANDF0REVER View Post
Placement post for my American Horror Story from Raleigh TWC.

I just don't understand how they can get away with not supporting a legally mandated system. Even their $Hltty 'whole house DVR' is a joke.

As an aside, this forum should allow cursing... as much frustration that goes along with supporting this GD thing.

Greetings fellow TWC victim!

Don't edit this one to add details, put them in a new post to trigger email notifications.
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