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Old 10-21-2009, 06:02 PM   #301
apsarkis
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I was able to pick up one of the 3 TA's that were in stock in their Port Ewen office today, and a friend picked up one of the others.
I stopped in the Port Ewen, NY office again today (10/21), and they're rationing out the TA's, just one to a customer until they get enough in, even though they've already started moving some premium channels to SDV (and have a massive addition to their HD lineup spread through the next month).
Perry
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Old 10-21-2009, 10:21 PM   #302
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My Issue: Can't see recordings on My HD from my S2's.

OMG! Just spent two hours on the phone with support trying to figure out my issue. First guy had me disabling HME, enabling it, cycling my router , cable modem, TiVo's, and DHCP server. He checked the versions on two of the boxes, the S2 at 9.3.2b and the HD at 11.0d. Said the different versions were why I had a problem. Said that Series 2's weren't being updated any longer. I asked if TiVo was discontinuing support for them. He said no, I should just upgrade the other two boxes to HD. "Not with the CCI byte issue", I replied. "Tell me where TiVo has made an announcement that Series 2 support is being discontinued." He said please hold. Came back and told me he was escalating the call, transferred and drop! Hung up.

Called immediately back and dude named Josh answered. Nice enough, but told me almost immediately that the HD had issues with the Tuning Adapter. Dude may have just told me what I wanted to hear, but I got another free month out of the deal. That's three months free total TiVo has given me for this issue. TiVo is well on it's way to paying me for the TiVo. I only paid 100.00 for it, from TiVo.

I'm starting to hate my HD TiVo...
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Old 10-27-2009, 03:23 PM   #303
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Thumbs down

I have two TiVo HD units that I am using with TWC Austin and the last several weeks I've gotten so frustrated with this setup that I'm very close to ditching TWC (for television at least) and jumping to DIRECTV. I can't keep track of the number of times I've tried tuning to a channel only to see the brief "Channel Not Available" message pop up, leaving behind a black screen. Sometimes tuning up and down will bring the channel back, sometimes not. At least once a week it seems I need to reboot one or both of my TiVos for all the channels to tune properly.

The last few weeks in particular have been worse as I've had numerous programs not record because the signal is not available. This seems to coincide with when the Blockbuster rentals appeared, which I assume was added via a software update, but I didn't pay close attention at the time. It's very inconsistent and usually my TAs are not blinking when channels refuse to tune. I'm paying too much every month (to Time Warner and TiVo) for this to be such a headache.

Any suggestions would be greatly appreciated. If I can't get this working reliably, I'm selling my TiVos and switching to DIRECTV. Which pains me a bit, as I used to work at TiVo (back in 2000-2001) and have been a loyal customer for many years.

..Al
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Old 10-27-2009, 03:28 PM   #304
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Have you checked signal strength and SNR on the channels that give you the most trouble? Has TWC checked signal quality at your drop?

Also check the Tuner, FDC and RDC values for the Tuning Adapter per this post and the several posts before it.
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Last edited by dlfl : 10-27-2009 at 03:37 PM.
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Old 10-27-2009, 03:36 PM   #305
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Have you checked signal strength and SNR on the channels that give you the most trouble? Has TWC checked signal quality at your drop?
No, I haven't and no they haven't. The channels that give me trouble are ALL of the SDV channels. Which is quite a few of them, and stuff that I am often trying to record content on. Pretty much if I can't tune into one SDV channel (and going up/down doesn't work), it affects all of them. Sometimes rebooting the TA works, although that is a slow process, sometimes I have to actually reboot the TiVo.

TWC has not checked the signal quality since the installation, which was a royal pain in the neck. I think they were out here 10 times before they got everything working properly. They even brought extra people into my home one day to train them on Cablecard installation (nice). It's been frustrating from day one, to be honest, but at least it's mostly worked, even though the black screens when tuning to an SDV channel has always been an issue. But I wasn't having problems with recordings until just recently.

I haven't read through the 75 page SDV thread yet (*gasp*), or even completely through this thread to see what I should be looking at when I'm having problems. I'll gladly do some troubleshooting if I can get some pointers on what to look at when I'm experiencing issues (links to relevant threads/posts would be much appreciated).

Thanks,

..Al
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Old 10-27-2009, 03:38 PM   #306
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Also see the edit I just made to post #304.
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Old 10-27-2009, 03:41 PM   #307
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No, I haven't and no they haven't. The channels that give me trouble are ALL of the SDV channels. ......
Are you sure it's just the SDV channels? Here is a link to how to determine if a channel is SDV.
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Old 10-27-2009, 03:43 PM   #308
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Also check the Tuner, FDC and RDC values for the Tuning Adapter per this post and the several posts before it.
Thanks, I'll do that the next time I experience this issue on either of my boxes. This post pretty much sums up what I'm experiencing:

Arrgh, can't post links yet. So I'll quote,

Quote:
Originally Posted by lrhorer View Post
I have Cisco TAs, but I haven't seen this issue. What does happen form time to time is the TA just quits properly handshaking with the TiVo. When this happens, I usually lose not only all SDV channels, but frequently all encrypted channels, as well. When it happens, the TA must be rebooted, and sometimes the TiVo also. I've had it happen at different times on all three TiVos.
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Old 10-27-2009, 03:47 PM   #309
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Are you sure it's just the SDV channels? Here is a link to how to determine if a channel is SDV.
In the past I went through one time and checked and it was only SDV channels. However, I know that sometimes (perhaps most of the time) when this happens it affects many/most/all HD channels. I never have a problem with SD channels, but then, I mostly watch HD content. I'll pay more attention in the future using the information in the post you linked.

Thanks,

..Al
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Old 10-27-2009, 03:59 PM   #310
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In the past I went through one time and checked and it was only SDV channels. However, I know that sometimes (perhaps most of the time) when this happens it affects many/most/all HD channels. I never have a problem with SD channels, but then, I mostly watch HD content. I'll pay more attention in the future using the information in the post you linked.

Thanks,

..Al
On my TWC system there are a lot of SDV SD channels, so if this is a TA problem it seems puzzling it wouldn't affect SD channels too, although you may mainly watch non-SDV SD channels.

I would recommend checking the TA values before you have a problem so you have a reference point to see if any of them change with the problem. There are just the three values -- they aren't different for each channel.

I don't have the level of problems you do, but I have had problems and I attribute them all to the TA/SDV system. IMO this is definitely the weak link in the system, at least for TWC customers.
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Old 10-27-2009, 04:06 PM   #311
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On my TWC system there are a lot of SDV SD channels, so if this is a TA problem it seems puzzling it wouldn't affect SD channels too, although you may mainly watch non-SDV SD channels.
It's quite possible that it's affecting the SD channels as well, but usually I'm in the 1500+ channels (all HD) when I experience this issue, and haven't spent a lot of time checking SD channels.

Quote:
I would recommend checking the TA values before you have a problem so you have a reference point to see if any of them change with the problem. There are just the three values -- they aren't different for each channel.
Good point, I'll do that.

Quote:
I don't have the level of problems you do, but I have had problems and I attribute them all to the TA/SDV system. IMO this is definitely the weak link in the system, at least for TWC customers.
It's pretty obvious that it's a TA issue and that all the kinks haven't been worked out of this system yet. I feel like a beta tester, without the benefits of being a beta tester.

..Al
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Old 10-27-2009, 09:24 PM   #312
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At least once a week it seems I need to reboot one or both of my TiVos for all the channels to tune properly.

The last few weeks in particular have been worse as I've had numerous programs not record because the signal is not available.
I have been noticing the exact same issue here in Austin with my setup. I also have two TiVo HD's with Tuning Adapters. I have been using them since the TAs were first available here, and went through all the pains of initially getting them working. For several months, they did work fairly well. Over the last few weeks something has changed. For me, I notice that a recording is missed, and when I look at the log it says the video signal was unavailable. When I check Live TV, I find that I cannot tune any channels at all (grey screen) on both of my TiVo units. The problem always happens to both units at the same time, and I have to reboot them to get the tuners working again.

This just happened to me today during the mid afternoon. I know it was recording shows earlier in the day and then sometime around 3:00pm they both stopped working. Something is causing the tuners to get kicked off the system and then they don't reconnect. Major problem. I can no longer go away from my TiVo units with confidence that they will actually record shows that I've programmed. I've missed quite a few shows lately that were aired only once due to this issue.

It is quite possible it has something to do with all the new "features" Time Warner has been adding (most of them won't work on the TiVo anyway, so it's a big minus for us). My other pet peeve with them is their habit of running weekly emergency system tests which often interrupt late night recordings, and other non-critical warnings like Flash Flood watches and Amber Alerts for domestic issues that are resolved 15 minutes later. Sometimes these are repeated over and over, rendering the TiVo completely useless for actually watching anything until whoever has their finger on the button cuts it out.

I'm with you on wishing there were another alternative for getting TiVo service without putting up with Time Warner. It makes me angry to be treated like a second-class customer because I don't use their box.
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Old 10-27-2009, 09:26 PM   #313
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I can't keep track of the number of times I've tried tuning to a channel only to see the brief "Channel Not Available" message pop up, leaving behind a black screen. Sometimes tuning up and down will bring the channel back, sometimes not. At least once a week it seems I need to reboot one or both of my TiVos for all the channels to tune properly.
I had been having a similar intermittent problem, until last week when the TA finally started continually blinking (eight blinks). Reboots, etc., did not help. I called TWC (Rochester, NY), and was immediately routed to an "HD Specialist" who theorized that the problem was caused by low cable signal strength. When I told him that I had been having an intermittent problem for as long as I have had the TA and that tuning up and down sometimes helped, he became even more convinced that it was a signal strength problem.

The TWC tech arrived the following day, and determined that low signal strength was indeed the problem. No big surprise here, because the coax line coming into my house was installed in the mid 1970's. He ran a new line, and the problem appears to be gone (so far).

The TWC HD Specialist also mentioned that the Tivo wireless adapter sometimes causes TA problems. I had not heard that before, and while my initial reaction is to be skeptical I thought I would mention it here in case someone who is experiencing problems wants to experiment.
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Old 10-27-2009, 09:45 PM   #314
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I have been noticing the exact same issue here in Austin with my setup. I also have two TiVo HD's with Tuning Adapters. I have been using them since the TAs were first available here, and went through all the pains of initially getting them working. For several months, they did work fairly well. Over the last few weeks something has changed.
I wonder if this is affecting many people in Austin who are using Tuning Adapters. Unfortunately, only a very small percentage of such people likely read (much less post in) this forum so it's difficult to gauge from our standpoint.

Quote:
It is quite possible it has something to do with all the new "features" Time Warner has been adding (most of them won't work on the TiVo anyway, so it's a big minus for us).
I wasn't aware that Time Warner was adding new features to their system. What are they adding? I have one of their DVRs setup in my office and it's atrocious. I basically use it for watching live TV and occasionally recording content on it (such as during the Tour de France). It pains me to use it otherwise.

Quote:
My other pet peeve with them is their habit of running weekly emergency system tests which often interrupt late night recordings, and other non-critical warnings like Flash Flood watches and Amber Alerts for domestic issues that are resolved 15 minutes later. Sometimes these are repeated over and over, rendering the TiVo completely useless for actually watching anything until whoever has their finger on the button cuts it out.
This has to be, by far, the most infuriating thing I've ever seen on broadcast television. Supremely annoying if you are watching live television and these come on, much less repeat. Whoever mandated that these messages will interrupt whatever you're doing and you absolutely cannot do ANYTHING ELSE while the message SLOWLY SCROLLS ALONG should be shot. Repeatedly.

Quote:
I'm with you on wishing there were another alternative for getting TiVo service without putting up with Time Warner. It makes me angry to be treated like a second-class customer because I don't use their box.
Yeah, TiVo Cablecard/TA users are obviously not a high priority for them.

..Al
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Old 10-27-2009, 09:55 PM   #315
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I had been having a similar intermittent problem, until last week when the TA finally started continually blinking (eight blinks). Reboots, etc., did not help. I called TWC (Rochester, NY), and was immediately routed to an "HD Specialist" who theorized that the problem was caused by low cable signal strength. When I told him that I had been having an intermittent problem for as long as I have had the TA and that tuning up and down sometimes helped, he became even more convinced that it was a signal strength problem.

The TWC tech arrived the following day, and determined that low signal strength was indeed the problem. No big surprise here, because the coax line coming into my house was installed in the mid 1970's. He ran a new line, and the problem appears to be gone (so far).
The house I'm in is relatively new (only a few years old) and the install techs spent a fair amount of time making sure the signal strength from all my jacks was strong. I'm skeptical that the wiring is the source of my issues.

Quote:
The TWC HD Specialist also mentioned that the Tivo wireless adapter sometimes causes TA problems. I had not heard that before, and while my initial reaction is to be skeptical I thought I would mention it here in case someone who is experiencing problems wants to experiment.
This is very interesting, I can't imagine how the TiVo wireless adapter would cause this sort of issue. I am using this adapter on both of my TiVos, and have been since my original installation. Since that aspect of my setup has not changed, this would be pretty low on my list of items to suspect. I'd love to know more about any correlation between the TiVo wireless adapter and TA problems.

..Al
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Old 10-27-2009, 10:56 PM   #316
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I wonder if this is affecting many people in Austin who are using Tuning Adapters. Unfortunately, only a very small percentage of such people likely read (much less post in) this forum so it's difficult to gauge from our standpoint.
I think many others are likely having the same problem; it's too big of a coincidence to be random, but a third person reporting the same issue here would be helpful to be sure.

I hate dealing with support on these kind of issues, but I might call in and complain about this tomorrow. I probably won't get anywhere with them, but perhaps if enough people call in about it someone will notice.

Quote:
I wasn't aware that Time Warner was adding new features to their system. What are they adding? I have one of their DVRs setup in my office and it's atrocious. I basically use it for watching live TV and occasionally recording content on it (such as during the Tour de France). It pains me to use it otherwise.
I'm referring to their new twists with on-demand service, such as "Start Over." This allows you to replay an in-progress show from the beginning. They are doing it now on some channels and are planning to expand it to more channels. They are also eventually planning on a service ("Go Back") that allows replaying anything that aired in the last 2 days. All this works via their video on demand mechanism, and is not available with cablecards.

The changes probably mean new firmware updates for their boxes, shuffling bandwidth around to squeeze in more video on demand, etc. This is probably causing an above average amount of "messing around" with the system by engineers throughout the day as they test features. Just a guess though.

Quote:
This has to be, by far, the most infuriating thing I've ever seen on broadcast television. Supremely annoying if you are watching live television and these come on, much less repeat. Whoever mandated that these messages will interrupt whatever you're doing and you absolutely cannot do ANYTHING ELSE while the message SLOWLY SCROLLS ALONG should be shot. Repeatedly.
Yes, almost any other implementation of this feature would be less irritating. How about popping up a message over the screen with the entire text of the message? When you press OK it gets out of your way. The current implementation seems to serve only one purpose -- to induce rage in the person reading the message so they want to destroy their TV. I'm not sure that person is going to be very helpful in any kind of emergency.
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Old 10-27-2009, 11:04 PM   #317
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This is very interesting, I can't imagine how the TiVo wireless adapter would cause this sort of issue. I am using this adapter on both of my TiVos, and have been since my original installation. Since that aspect of my setup has not changed, this would be pretty low on my list of items to suspect. I'd love to know more about any correlation between the TiVo wireless adapter and TA problems.
I don't have any wireless network adapters in my setup and still have the same issue.
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Old 10-28-2009, 02:30 AM   #318
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TWC San Diego SDV/TA experiences

I've been running the TA and an HD TiVo for about a month.

The first install tech showed up without the TA, even though it was on the work order. We sent him packing.

Second tech brought the TA, but had a hard time getting it on the network. He bailed with the light still blinking.

After following the absurd, hobby kit-style directions (wait until light stops blinking, and only then plug in USB), I got everything working on my own.

Initially, I had a lot of trouble with the TA rebooting. I'd had all the troubles described in this thread and others: "Tuning Adapter now connected" causing interrupted recordings, playback, etc. I'd also had the TA reboot several times, only to fail to reconnect properly, forcing me to repeat the little reboot dance.

When reaching around the box to perform this dance (unplug USB and power, wait several seconds, re-attach power, wait for solid light, re-attach USB), I noticed this silly little box gets ridiculously hot. I'm sure some of this is due it's placement directly on top of my TiVo, but seriously.

My suspicion was that the high temperatures were causing the reboots (for one reason or another), so I set about trying to improve the TA's ventilation. I stuck some oversized rubber leg tips (maybe an inch high) from Ace Hardware to the bottom with some double-sided tape.

I've been running this "solution" for a couple of weeks now. It seems to have fixed the reboot issue, though I could just be getting lucky: my installation and early problems seem to have coincided with some network flakiness on TWCSD that might also have caused reboots.

The only issue I have now is some random appearance of pixelation on some HD channels. It hasn't happened to me tonight during the time I've been reading this monster thread, so I haven't been able to narrow down whether the channels in question are SDV or not, what frequencies they are, or collect S/N or signal strength readings for the affected channels. I am running my signal through the TA (wall to TA, TA to TiVo) with whatever cable the tech gave me, so I still have a lot of things to try..
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Old 10-28-2009, 08:18 AM   #319
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..........The only issue I have now is some random appearance of pixelation on some HD channels. It hasn't happened to me tonight during the time I've been reading this monster thread, so I haven't been able to narrow down whether the channels in question are SDV or not, what frequencies they are, or collect S/N or signal strength readings for the affected channels. I am running my signal through the TA (wall to TA, TA to TiVo) with whatever cable the tech gave me, so I still have a lot of things to try..
Yeah, TA's and TWC are a fun combo all right!

I have the same random appearance of pixelation, and rarely freezes, on some channels, actually both HD and SD and mostly the SDV ones. It's not bad enough to be worth any more hassle trying to fix.

You should check signal strengths and SNR, and see this post for how to determine if a channel is SDV and also how to check three signal strength numbers for your TA.
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Old 10-28-2009, 08:37 PM   #320
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I think many others are likely having the same problem; it's too big of a coincidence to be random, but a third person reporting the same issue here would be helpful to be sure.
...snip...
You can count me as the third.
Exactly what you described in your earlier post has happened to us twice in the last couple of weeks, today being the most recent event (well, last night, actually, but we didn't notice until today when the show we wanted to watch was nowhere to be found even though we saw the recording indicator in the NP List last night.)

Getting a single cable card and tuning adapter working was such a pain the first time that when I bought my second HD TiVo I decided to use it OTA only (I live down at the SW end of Circle C and can get a clean signal for all the broadcast stations with a good tabletop antenna.)
Rather than call and waste an hour on the phone with TWC customer care I'm planning to make a habit out of checking LiveTV whenever I'm done watching TV for the day. That should allow me to catch this problem the majority of the time...I think

Good luck to you if you do call to complain.
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Old 10-28-2009, 10:12 PM   #321
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Went to watch Mythbusters tonight on the TiVo in my bedroom, and of course it didn't record it. Tried tuning to 1618 (Discovery HD) and just get the "Channel Not Available" message for a split second and a black screen. Other HD channels are the same.

I went to look at the Tuning Adapter diagnostics screen to look at the Tuner, RDC and FDC numbers, but was told that the diagnostics are not available. I rebooted the TA, but nothing changed. I'm rebooting the TiVo.

I have little faith that calling TWC will result in this issue being resolved. If someone does, through some miracle, actually get a resolution to this I'd love to hear it. Every day that goes by where my recordings are missing and/or I have to reboot my TiVo to watch TV is one day closer to my calling DIRECTV.

The fact that rebooting the TiVo will (temporarily) fix this issue really makes me wonder if TiVo is somewhat culpable.

..Al
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Old 10-28-2009, 10:27 PM   #322
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Okay, now that my TiVo has rebooted, I can get into the TA Diagnostics. Here are the values for Tuner, FDC and RDC:

Tuner: -6 dBmV
FDC: -2 dBmV
RDC: 44 dbMv

..Al
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Old 10-29-2009, 07:58 AM   #323
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Okay, now that my TiVo has rebooted, I can get into the TA Diagnostics. Here are the values for Tuner, FDC and RDC:

Tuner: -6 dBmV
FDC: -2 dBmV
RDC: 44 dbMv

..Al
As you should have seen in the posts I linked, these are acceptable values AFAIK. Unfortunately it looks like you may not be able to read these values when things are "bad". However they are important, since they are OK during normal times. If they were out of range that would be suspicious.

What was the TA light doing when you discovered the latest problem?

When you rebooted the TA, did you also disconnect then re-connect the USB to TiVo? This might save you having to reboot the TiVo. After you reboot the TA, wait until the TA light is either solid or blinking the 6-blink-pause sequence before reconnecting the USB.

Whenever you're done trying things I think it would be worth a call to TiVo support. Hopefully they will get you connected to TWC's National Cable Card Support people, who are your best shot at actually knowing what is going on. This is the way it worked for me when my TA lost provisioning.
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Old 10-29-2009, 09:02 AM   #324
AtariAge
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As you should have seen in the posts I linked, these are acceptable values AFAIK. Unfortunately it looks like you may not be able to read these values when things are "bad". However they are important, since they are OK during normal times. If they were out of range that would be suspicious.
Good to know those are "normal" values, thanks. The next time this happens on either of my boxes I'll try going into the TA diagnostics screen again to see if I'm able to access it. The fact that I wasn't able to last night certainly suggest that TiVo has lost communication with the TA for some reason.

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What was the TA light doing when you discovered the latest problem?
It was solid green.

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When you rebooted the TA, did you also disconnect then re-connect the USB to TiVo? This might save you having to reboot the TiVo. After you reboot the TA, wait until the TA light is either solid or blinking the 6-blink-pause sequence before reconnecting the USB.
The first thing I tried was unplugging the USB and plugging it back in. This did nothing. I then rebooted the TA, but did not try disconnecting and reconnecting the USB cable after it was finished booting. Next time I will try that and see if it saves me having to reboot the TiVo.

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Whenever you're done trying things I think it would be worth a call to TiVo support. Hopefully they will get you connected to TWC's National Cable Card Support people, who are your best shot at actually knowing what is going on. This is the way it worked for me when my TA lost provisioning.
I believe I've become quite cynical towards support for technical issues of this nature, but I am willing to give TiVo support at least one call to see what they can do.

Thanks,

..Al
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Old 10-29-2009, 09:58 AM   #325
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This problem is infuriating. I have the STA1520 on two Tivo's (one an S3 and one an HD). They both exhibit the same problem -- random locking of the STA1520. When the device locks, I can't tune any HD channels, and they can't be powered off with the button on the front. The way I resolve the problem is to pull the plug on the STA1520, and then reboot the Tivo. Perhaps rebooting the Tivo alone fixes this problem, but I haven't tried that yet. I do know that only power cycling the STA1520 doesn't fix the problem, but it does fix the locking of the tuning adapter such that the power button works.

I love the Tivo interface, but I'm seriously considering switching to another provider such as DirecTV. I shouldn't have to micromanage my DVR. I never had to in the past.
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Old 10-29-2009, 10:08 AM   #326
AtariAge
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This problem is infuriating. I have the STA1520 on two Tivo's (one an S3 and one an HD). They both exhibit the same problem -- random locking of the STA1520. When the device locks, I can't tune any HD channels, and they can't be powered off with the button on the front. The way I resolve the problem is to pull the plug on the STA1520, and then reboot the Tivo. Perhaps rebooting the Tivo alone fixes this problem, but I haven't tried that yet. I do know that only power cycling the STA1520 doesn't fix the problem, but it does fix the locking of the tuning adapter such that the power button works.
Well, you are now the fourth person from Austin chiming in with this issue, so I think that's enough data to demonstrate that there is something awry going on.

Quote:
I love the Tivo interface, but I'm seriously considering switching to another provider such as DirecTV. I shouldn't have to micromanage my DVR. I never had to in the past.
I agree--I'm a very technical person, but as you said, having to micromanage my DVR is the last thing I really want to have to worry about. When I sit down at the end of a long day to watch some television (which I don't do a heck of a lot of), I want whatever programs I recorded to be ready to go. Instead of relaxing recently I've just been getting frustrated.

..Al
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Old 10-29-2009, 11:49 AM   #327
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Quote:
Originally Posted by Thistledown View Post
This problem is infuriating. I have the STA1520 on two Tivo's (one an S3 and one an HD). They both exhibit the same problem -- random locking of the STA1520. When the device locks, I can't tune any HD channels, and they can't be powered off with the button on the front. The way I resolve the problem is to pull the plug on the STA1520, and then reboot the Tivo. Perhaps rebooting the Tivo alone fixes this problem, but I haven't tried that yet. I do know that only power cycling the STA1520 doesn't fix the problem, but it does fix the locking of the tuning adapter such that the power button works.

I love the Tivo interface, but I'm seriously considering switching to another provider such as DirecTV. I shouldn't have to micromanage my DVR. I never had to in the past.
You might avoid having to reboot the TiVo by unplugging the USB cable before you reboot the TA then wait for a solid green light or the 6-blink-pause sequence before connecting the USB.

Also be sure you're TA is getting some ventilation.

Have to agree there's a pattern in Austin.
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Old 10-29-2009, 11:52 AM   #328
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I am another TWC user in Austin with two HD Tivos with TAs who lost all ability to watch or record any channel this week. Rebooting the systems solved the problem, but I called in anyway to complain. They gave me a refund on my HD Tier bill for 90 days and transferred me to support who promptly told me this was a common problem with TAs. The inference made was that I should just accept it and shut up.

I hate this crap.

In my case, I discovered there was a problem after being away for a couple of days and all my scheduled recordings were either blank or not present. it kinda defeats the purpose of having a DVR if you have to watch live TV several times a day to ensure they are working properly, especially if you are away from home quite a bit.
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Old 10-29-2009, 11:59 AM   #329
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I am another TWC user in Austin with two HD Tivos with TAs who lost all ability to watch or record any channel this week. Rebooting the systems solved the problem, but I called in anyway to complain. They gave me a refund on my HD Tier bill for 90 days and transferred me to support who promptly told me this was a common problem with TAs. The inference made was that I should just accept it and shut up.

I hate this crap.
...........
You've got to realize TiVo digital subscribers are not part of TWC's business plan! They would be happy if we just vanished, or even better, switched to their DVR's.

Won't it be satisfying whenever you get away from TWC ?
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Old 10-29-2009, 12:01 PM   #330
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You've got to realize TiVo digital subscribers are not part of TWC's business plan! They would be happy if we just vanished, or even better, switched to their DVR's.

Won't it be satisfying whenever you get away from TWC ?
YES!

I have a Home Theater PC wit four HD Tuner cards in it, and it works perfectly day after day, year after year.

I don't blame my Tivo for these problems, but I am growing to hate TWC more every day.
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