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Old 10-08-2009, 10:01 PM   #271
joshuad156
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wow dlfl. Glad I found your post. I just noticed today I had the same blinking TA and like yourself I tried every combination of power cycling and unplugging/plugging int he USB cable and like you can't get a solid green. I guess I will have to call and see if something similar happened to me. Mine has been working for the last month or two (except for a few times i had to restart it) until today when now it simply doesn't work.

Oddly enough I too am in SWO TWC. *sigh* i really dislike calling TW offices.
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Old 10-08-2009, 11:31 PM   #272
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I'm having the same problem also, dlfl. I guess I'll be calling tomorrow.
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Old 10-09-2009, 12:03 AM   #273
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That's at least 3 of us in TWC Southwest Ohio with the same problem. Someone, or some computer program, really screwed up. The guy from National Cable Card Support said he had already fixed three other people's problems from Southwest Ohio before me -- but he said it wasn't the same (provisioning) problem for them. It was something to do with IP numbers.

I strongly encourage you to try to get the TWC CSR you contact to "Connect me to National Cable Card Support". If they won't, call TiVo support like I did.
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Old 10-09-2009, 09:43 AM   #274
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Quote:
Originally Posted by dlfl View Post
That's at least 3 of us in TWC Southwest Ohio with the same problem. Someone, or some computer program, really screwed up. The guy from National Cable Card Support said he had already fixed three other people's problems from Southwest Ohio before me -- but he said it wasn't the same (provisioning) problem for them. It was something to do with IP numbers.

I strongly encourage you to try to get the TWC CSR you contact to "Connect me to National Cable Card Support". If they won't, call TiVo support like I did.
I had the same issue yesterday on just 1 of 2 TA's. Tried everything nothing worked. Switched TA's from one set to the other. no help. Figured I would exchange TA's today at the Dayton Mall. But when I checked this morning the problem had resolved itself. Sounds like a fluke on TWC end.
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Old 10-09-2009, 09:53 AM   #275
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I had the same issue yesterday on just 1 of 2 TA's. Tried everything nothing worked. Switched TA's from one set to the other. no help. Figured I would exchange TA's today at the Dayton Mall. But when I checked this morning the problem had resolved itself. Sounds like a fluke on TWC end.
Unfortunately, I bet there are "flukes" that will affect TiVo users only -- scary!

Hey guys! Please note the campaign to get TWC to remove CCI Byte copy protection. Keep those cards and letters (err.. emails) coming !!!
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Old 10-09-2009, 05:18 PM   #276
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Originally Posted by dlfl View Post
That's at least 3 of us in TWC Southwest Ohio with the same problem. Someone, or some computer program, really screwed up. The guy from National Cable Card Support said he had already fixed three other people's problems from Southwest Ohio before me -- but he said it wasn't the same (provisioning) problem for them. It was something to do with IP numbers.

I strongly encourage you to try to get the TWC CSR you contact to "Connect me to National Cable Card Support". If they won't, call TiVo support like I did.
Ok, I tried this, and I did get it fixed, but not without jumping through their usual hoops. The first CSR I called, promptly connected me to the National Cable Card support line* after I asked, but once I told the guy there my problem, he transferred me back to the local office. Frustrated, I hung up, but then I called the local office back myself and went through troubleshooting steps with the local CSR who had never seen a TA before. He asked at one point if I could take the TA card out of my Tivo. Eventually, he set up a truck roll. I asked him to transfer me to the National Cable Card Support line, to see if they could fix it without the need for a truckroll. He did, and they fixed it almost immediately.

*I suspect that she transferred me to the wrong line, but I don't really know.
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Old 10-09-2009, 05:53 PM   #277
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Ok, I tried this, and I did get it fixed, but not without jumping through their usual hoops. The first CSR I called, promptly connected me to the National Cable Card support line* after I asked, but once I told the guy there my problem, he transferred me back to the local office. Frustrated, I hung up, but then I called the local office back myself and went through troubleshooting steps with the local CSR who had never seen a TA before. He asked at one point if I could take the TA card out of my Tivo. Eventually, he set up a truck roll. I asked him to transfer me to the National Cable Card Support line, to see if they could fix it without the need for a truckroll. He did, and they fixed it almost immediately.

*I suspect that she transferred me to the wrong line, but I don't really know.
Two theories:

1. The first time you talked to National Cable Card Support (NCCS) he detected you hadn't gone through any diagnosis steps at the local level and they may not want to encourage problems being immediately transfered to them without being "filtered" by local diagnosis. If true, the lesson is to let the local office do whatever troubleshooting they can before asking to go to the NCCS.

(or)

2. The second time you talked to NCCS you just got a more sympatico guy.

The NCCS guy I talked to said there are only about three people in NCCS. The one I got was very siimpatico.
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Old 10-10-2009, 08:38 AM   #278
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Hey, I am a new member, and I joined the community in search of answers related to the TA.

I have TWC in the hudson valley area, in NY. They just started implementing SDV, about 10 channels or so are SDV. I just learned about needing the TA with my TIVO HD in the near future. TW has the TA's stocked, but they are not "in the system" yet, and therefor not ready for distribution.

I have had the TIVO HD since 2007, since "mystro" came about on the TWC boxes, it was so buggy, I needed to upgrade. I am not allowed to get NHL Center Ice with a tivo hd in my TWC area, which has been hell for me. Now, I am finding out I need a crummy TA, that as I suspected, makes tivo buggy and unreliable....


When I went to get a TA, and found out there not ready yet, the rep I spoke to told me that NHL Center Ice is free this month, and allowed me to take 1 SA 8300HDC DVR box home, for 1 free month, so I could get it. I thought that was really nice due to the inconvinience they are causing me. I came to find nearly all the bugs I experienced are fixed on the TWC box, and am pretty pleased.

I would hate to get rid of my TIVO HD, but it seems TWC's new system makes the tivo pretty anoying.
Plus, with the TA, I am STILL not allowed to get Center Ice. I have had Tivo series 2's and a Hughes Directivo, back when I had Directv, and am quite a big Tivo fan. It seems things have changed quite a bit though, Does Tivo work correctly on any provider besides free Over The Air anymore? Its depressing. I never thought I would feel "bad" about possibly giving up a cable box, like tivo. It's like trying to give up a Dog or pet lol.

This is horrible. I am not even sure if I want to TRY the TA when it is realeased here, maybe just stick with there box....which was probablly there plan afterall...


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Old 10-10-2009, 09:01 AM   #279
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...........This is horrible. I am not even sure if I want to TRY the TA when it is realeased here, maybe just stick with there box....which was probablly there plan afterall...
The TA is normally free and is easy to hook up. Suggest you wait and give it a trial. Meanwhile you can get more time on the TW DVR to see if your initial favorable impression is durable.

Your comparitive evaluation of the TW DVR is of interest here. It would probably be appropriate to start a new thread for that if you are going to provide detailed comments, since it would be off topic for this thread.
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Old 10-12-2009, 09:12 AM   #280
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Ok, I tried this, and I did get it fixed, but not without jumping through their usual hoops. The first CSR I called, promptly connected me to the National Cable Card support line* after I asked, but once I told the guy there my problem, he transferred me back to the local office. Frustrated, I hung up, but then I called the local office back myself and went through troubleshooting steps with the local CSR who had never seen a TA before. He asked at one point if I could take the TA card out of my Tivo. Eventually, he set up a truck roll. I asked him to transfer me to the National Cable Card Support line, to see if they could fix it without the need for a truckroll. He did, and they fixed it almost immediately.

*I suspect that she transferred me to the wrong line, but I don't really know.
I had the same issue last Tuesday with my TA. After calling my local office, they actually GAVE me the direct number to call for the "Tru 2-Way Specialists" (which I found out later that was a no-no) to fix my blinking TA. I spoke with a guy named Mike, who promptly sent some codes to my TA. I wa at work at the time, so I didn't know if that fixed the problem until later that night.
Well, it didn't fix it. So I called back a couple days later (the ticket was still open) and actually talked to the same guy. He remembered my call and stated I was the first person to call about this issue. I guess nearly everyone with a TA started having issues last week or soon after... at least in the SW Ohio area. He was surprised that sending the signals to my TA didn't fix it the first time. He put me on hold and called a local field tech and asked him to try something.
After about 10 minutes, the TA stopped blinking and the light turned off. I pressed the power button and the light was steady. I've had no problems since.
Someone really messed up at TW and caused all of us some headaches, but I'm glad that the issue was recognized and fixed fairly promptly. I just hope it doesn't happen again.
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Old 10-12-2009, 11:29 AM   #281
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I had the same issue last Tuesday with my TA. After calling my local office, they actually GAVE me the direct number to call for the "Tru 2-Way Specialists" (which I found out later that was a no-no) to fix my blinking TA. I spoke with a guy named Mike, ........
Well, now that someone else has already mentioned his name, Mike was the NCCS guy I talked to last week -- who was great!

We can hope that since so many TiVo subscribers were affected, they learned some kind of lesson at the Cinci office .......
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Old 10-12-2009, 12:23 PM   #282
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Two theories:

1. The first time you talked to National Cable Card Support (NCCS) he detected you hadn't gone through any diagnosis steps at the local level and they may not want to encourage problems being immediately transfered to them without being "filtered" by local diagnosis. If true, the lesson is to let the local office do whatever troubleshooting they can before asking to go to the NCCS.

(or)

2. The second time you talked to NCCS you just got a more sympatico guy.

The NCCS guy I talked to said there are only about three people in NCCS. The one I got was very siimpatico.
I understand there are actually only 4 & they support then entire National footprint for TWC. I was also made to understand that there is only one day out of the week they are all there, & normally there is just two people on that phone the rest of the time. OUCH!!
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Old 10-12-2009, 02:58 PM   #283
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Before Calling About Your Blinking TA, Do This!

I had the blinking TA as well... I am in the Greater Cincinnati Area.

Before you call, try this. Seems like I was only doing part of the process.

Unplug USB cable from Tivo
Unplug Power cable from TA for 10 or so seconds
Plug Power cable back in to TA and wait for light to go solid (might take up to 10 minutes. Mine took about 4)
Plug USB cable in to Tivo
Select "continue" at the Tuner Detected screen

Before, I was only unplugging the power and not the USB. Unplugging the power only does not seem to work!

The above process worked for me without any special intervention from NCCS. (Yet another spin off?)

The CSR said they are having issues with "traffic" and "signals" and "overloading" and it shouldn't last long.

Out,
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Old 10-12-2009, 05:51 PM   #284
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Cable Cards/Tuners

Time Warner Cincinnati finally has cable cards, but charges monthly fee in addition to fee for initial acquisition of the card(s), etc. I told them to forget it; will just use Tivo as is (because I thought cable cards were initially to be issued "free of charge"?).

I had some problems with Time Warner tuner/DVR equipment (volume issues & image lock-up, etc., calling someone to fix or else reboot...periodically) and I detest having to pay monthly rent for their damn remote, box, etc., in addition to their already absurdly high monthly fees, so I took all their crap back and told them to keep all that, too, and it is still pretty much a rip-off, but what are consumers to do (they're all a rip-off in my opinion; cable/satellite)?

I'm paying around 87.00/month for basic cable & roadrunner HS internet. Thank goodness my old Tivo series 2 works well, although I would like to be able to record while watching another channel. I may upgrade soon if Tivo lets me transfer my "Lifetime Service"
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Old 10-12-2009, 06:09 PM   #285
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Time Warner Cincinnati finally has cable cards, but charges monthly fee in addition to fee for initial acquisition of the card(s), etc. I told them to forget it; will just use Tivo as is (because I thought cable cards were initially to be issued "free of charge"?).........
Huh?? AFAIK TWC Southwest Ohio (including Cinci) has had CC's for many months and has always charged for them ($2.54/mo per card). The Tuning Adapters needed to get the many SDV channels are free (so far).

The minimum digital package (which includes Basic, Standard, and Digital Variety packages) + Roadrunner (not turbo) + Two CC's + Taxes & Fees is $118. If you have a TiVo HD you only need one CC (a m-card) but when they installed mine they insisted they only had s-cards, so I have to have 2. Note this is in the North Dayton area, so details may vary elsewhere.
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Last edited by dlfl : 10-12-2009 at 06:23 PM.
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Old 10-13-2009, 03:21 AM   #286
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Hey Redwolf4k,
I have a Tivo in the Hudson Valley as well.
I just received my tuning adapter today.
I can only find 5 new channels.
687(LVwel), 701(NY1HD), 731(CNBCHD), 738(DisneyHD), and 774(TCMHD).
I have some issues though.
Since connecting the TA my TIVO guide is a bit slower.
Also the channel ID on two of the SDV channels is wrong.
And the guide data on all the SDV channel is either missing or wrong.
Other than that I'm really looking forward to finally getting all the HD channels that were missing.
Albany TWC has nearly 100 HD channels since SDV is implemented there.
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Old 10-13-2009, 08:38 AM   #287
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Hey Redwolf4k,
I have a Tivo in the Hudson Valley as well.
I just received my tuning adapter today.
I can only find 5 new channels.
687(LVwel), 701(NY1HD), 731(CNBCHD), 738(DisneyHD), and 774(TCMHD).
I have some issues though.
Since connecting the TA my TIVO guide is a bit slower.
Also the channel ID on two of the SDV channels is wrong.
And the guide data on all the SDV channel is either missing or wrong.
Other than that I'm really looking forward to finally getting all the HD channels that were missing.
Albany TWC has nearly 100 HD channels since SDV is implemented there.
Strange I was not aware that they have launched SDV in the Hudson Valley area as of yet when it comes to HD channels at least.
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Old 10-13-2009, 01:18 PM   #288
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Strange I was not aware that they have launched SDV in the Hudson Valley area as of yet when it comes to HD channels at least.
Yes. I believe 10 SDV channels so far.
The 5 HD channels I mentioned disappear from the guide when I turn the Tuning Adapter off.
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Old 10-13-2009, 01:29 PM   #289
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oh yea, my 1520's have issues!

mine reboot on a regular basis. I found out that TWC in Central Ohio is having issues with two frequencies that cause channels to not show up intermittently. the 1520's can't lock and therefore go into a reset.

I've been putting up with this for 2 months. they tell me that as of yet, they cannot locate the problem and have no idea when it will be fixed. I imagine it's not high on their list as TA's are only for the very small percentage of people who don't use TWC's DVR's.

it pains me but I have decided to go with Dish network, cancel all 3 of my Tivo subscriptions and sell my Tivo Series 3 units.

after 10 years as a Tivo user, they are victims of my cable company...it's a real shame.

Jeff.
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Old 10-13-2009, 01:35 PM   #290
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Eddie,

I recieved my SDV tuning adapter as well. However, it doesnt detect, or work. It seems to totally bypass or somthing. I have the solid green light, but my tivo never mentions a tuning adapter, and there are no new channels, nor did tivo search for any new channels. I went to the diag screen and tried to "test" the sdv channels, but it said none available.

I called TWC and was told that they just got word moments after I picked up my tuner, to hold off distributing them, as there is a problem. I guess just hold onto it until they work out whatever problem they are having. It didn't work for me at all though.
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Old 10-13-2009, 01:55 PM   #291
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Eddie,

I recieved my SDV tuning adapter as well. However, it doesnt detect, or work. It seems to totally bypass or somthing. I have the solid green light, but my tivo never mentions a tuning adapter, and there are no new channels, nor did tivo search for any new channels. I went to the diag screen and tried to "test" the sdv channels, but it said none available.

I called TWC and was told that they just got word moments after I picked up my tuner, to hold off distributing them, as there is a problem. I guess just hold onto it until they work out whatever problem they are having. It didn't work for me at all though.
Did you plug in the USB cable from the TA to the Tivo?

Also make sure you plugged the coax cable running from the TA to "Cable" and not to "Antennae" on the Tivo unit.

so it should be coax from the wall to the TA and then to the "Cable" port of your Tivo. Additionally there is a USB cable connection between TA and Tivo as well...

You should get a blue screen saying a Tuning Adapter has been discovered. Just hit continue and wait for awhile as it gets the new channels.
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Old 10-13-2009, 02:57 PM   #292
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I double checked that its all connected correctly, and also tried both USB ports on the tivo, but it doesnt give me a screen that says its detected. However, I am able to view the diagnostics screen of the tuning adapter on my tivo, so its there. When i try to go to the section to test the SDV channels, it says no channels available, and in the guide, the 10 channels that are supposed to be there, like ny1 hd and disney hd for example, are not in the guide, nor can i tune to them manually. It's like the adapter is there, but its not really doing anything.
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Old 10-13-2009, 03:49 PM   #293
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I double checked that its all connected correctly, and also tried both USB ports on the tivo, but it doesnt give me a screen that says its detected. However, I am able to view the diagnostics screen of the tuning adapter on my tivo, so its there. When i try to go to the section to test the SDV channels, it says no channels available, and in the guide, the 10 channels that are supposed to be there, like ny1 hd and disney hd for example, are not in the guide, nor can i tune to them manually. It's like the adapter is there, but its not really doing anything.
Don't drive yourself crazy... Take it back and get another one. I screwed around for months with what I now believe to be a defective unit. Once I got a new TA things were much better.
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Old 10-13-2009, 04:57 PM   #294
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I double checked that its all connected correctly, and also tried both USB ports on the tivo, but it doesnt give me a screen that says its detected. However, I am able to view the diagnostics screen of the tuning adapter on my tivo, so its there. When i try to go to the section to test the SDV channels, it says no channels available, and in the guide, the 10 channels that are supposed to be there, like ny1 hd and disney hd for example, are not in the guide, nor can i tune to them manually. It's like the adapter is there, but its not really doing anything.
That sounds very much like the symptoms I had when my TA needed to be "provisioned" (again). See this post.

Might be worth calling TWC support, asking them to check if your TA is provisioned correctly. If they can't do anything, ask to be connected to "National Cable Card Support".
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Old 10-13-2009, 08:59 PM   #295
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Eddie,

I recieved my SDV tuning adapter as well. However, it doesnt detect, or work. It seems to totally bypass or somthing. I have the solid green light, but my tivo never mentions a tuning adapter, and there are no new channels, nor did tivo search for any new channels. I went to the diag screen and tried to "test" the sdv channels, but it said none available.

I called TWC and was told that they just got word moments after I picked up my tuner, to hold off distributing them, as there is a problem. I guess just hold onto it until they work out whatever problem they are having. It didn't work for me at all though.
The first time I connected my Tuning Adapter it did not work either.
As you I had the diag screen but no channels available.
You need to have a solid light on the TA.
At that point with everything connected restart you Tivo by going to Tivo Central, Message and Setting, Restart.
When your Tivo reboots it will recognize the TA and aquire the guide and SDV channels.
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Old 10-16-2009, 11:35 PM   #296
apsarkis
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Location: Tillson, NY
Posts: 20
Quote:
Originally Posted by redwolf4k View Post
I have TWC in the hudson valley area, in NY...
When I went to get a TA, and found out there not ready
I was able to pick up one of the 3 TA's that were in stock in their Port Ewen office today, and a friend picked up one of the others. I have a Tivo HD and an S3, and was told they are not giving out TA's for the S3 because they don't work, but they gave me one for the THD. Their web site states explicitly that they support the S3:
http://www.timewarnercable.com/nynj/...v/default.html
so I hooked the TA up to the S3 anyway, and it's working fine. I'll have to go back on Monday, with a printout of their web page, to see if they still have another TA for my THD.
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Old 10-17-2009, 02:32 PM   #297
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Location: Del Mar, CA
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I'm also a San Diego TWC customer with 2 series3s using wireless for tivo network connection. I've had two TAs for several months, and I've had many of the issues in this forum(re-botting, loss of channels, pixelation, etc.) since day 1. It became so bad on one of the units, that I removed the TA - willing to live with less than I was paying for for what was an immediate improvement in reliability. That is, some of the channels that did not require the TA were no longer working either ("searching for signal"). as I had more problems on one setup than the other.

the situation deteriorated rapidly on both setups about 2-3 weeks ago. First I began intermittently losing many channels that had worked days earlier. This happened on both TiVos. I noticed that much of the programming was simply "not able to record" as there was no signal. I looked at the signal from the cable card on the pixelated channels and it was in the low 40s range and the SNR was like 25 dB. (tivo says this is far too low). I assumed something changed on the network side in San Diego and had a technician come out. The CSR told me during the diagnostic call that "the TAs always work - we've never had a problem"

Well the TWC tech guy comes out yesterday, and it was truly pathetic. First, he had no extra TAs on his truck. He really knew almost nothing about TiVos or TAs. He checked the signal strength in the house and said it was "really high", and in fact the pioneer cable box in my office works great. So what does he do? He decides to disconnect the coax lines from the distribution box on my garage to "improve the signal". Seriously? He had just measured the signal and said it was great. I told him at this point "you realize of course what you are doing will do nothing to solve my problem, but it will take a long time." I did find out that Einstein did have two cable cards on his truck I had him get those and I replaced them on one unit and that did nothing, which is what I expected.

Soooo...after rebooting EVERYTHING lots of times, upstairs and down, taking the TAs on and off, swapping out cable cards, etc., I've assuming TWC changed something on the network side that caused these problems.

Has anybody else in San Diego on TWC recently (first weeks of october) seen had performance rapidly decline? I'm in CV
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Old 10-18-2009, 08:37 PM   #298
dlfl
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Location: Near Dayton, Ohio
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SDV HD Channel List, SW Ohio

I have the minimum digital service in the North Dayton area (Basic, Standard and Digital Variety Packages).

Using the technique given in this post, I've determined the HD channels that are delivered via SDV:

HMHD 1117
SCIHD 1132
APLHD 1133
PLDHD 1267
LMNHD 1278
ESPNUHD 1303
ESPNWHD 1305
GOLFHD 1316
MLBHD 1326
BIG10HD 1333
CNNHD 1350
CNBCHD 1355

I get 39 HD channels total.
7 are broadcast (locals, never use SDV)
12 (listed above) are SDV.

Of course there are many SD channels that are SDV. I'm not going to count them!
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Old 10-19-2009, 01:44 PM   #299
sddave
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Quote:
Originally Posted by spassmeister View Post

Has anybody else in San Diego on TWC recently (first weeks of october) seen had performance rapidly decline? I'm in CV
Have no problems in Mira Mesa
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Old 10-19-2009, 01:45 PM   #300
joshuad156
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Posts: 6
Got my TA problem sorted out. Had to wait for a truck roll as the CSR was useless. I was unaware of asking for the "National Cable Card support" people, but I'll keep that in mind for next time. I did ask if there was another tier of support or someone else I could talk to and the CSR said a truck roll was our only option.

Unfortunately, the Technician who showed up had no available TAs to swap out. However, he was able to resolve my problem. The TA seemed to be getting good signal lock, but wasn't tuning on the SDV stations. He ordered a hit on my cable card, and in my disbelief after that my TA started working again.

Between dealing with TAs, the Cable Cards, advertisements on my TiVo, and CableCard programs being copy protected for no good reason, I'm about at the breaking point. I know not everything is TiVo's fault, but the lack of a good solution is really letting me down.
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