DTV Equipment Help!

[Whitey436]

I'm looking for some advice on which direction to go. I have had an issue with DirecTV misapplying a payment back in November for $70, they credited an older account that belonged to my better half. I called them and they debited the old acct but never applied it to the correct acct.

So after almost 4 months, 15 calls (4 hours of hold and investigating time), and endless promises that it will be done in a few days we are in the same position. Now the reason it is a problem is they continue to turn my service off because I am 'behind' in my payments. I refuse to pay forward the amount they cant seem to find and apply.

I now realize that I cannot afford to do nothing because I cannot speak to anyone at DTV that can get this corrected. I am at the point that I feel I must close my account with the exact balance of the misapplied payment and have my partner open another acct. She has done this before years ago when we wanted the new equipment for the 24 month contract..

Finally the question, should I get new equipment that may be included in the new contract or reuse my existing. I have a HR10-250 HD, although I get the HD over the air at the moment and a DSR704, which I added an extra drive to years ago.

I have heard that the TIVO software is superior to the DTV DVR. I know I like being able to record on two channels and watch a recorded item, which when speaking to a DTV rep a year ago told me the DTV DVR cannot do. We definitely use all four available receiver channels to record at certain times.

Also as a consideration is what package we go to. I beleive we are still on Total Choice, which is a grandfathered in package since we have had service for so long. I thought the Choice XTRA looked liked a good one because there are HD channels included in it. We definitely would like to keep the cost pretty comparable to previously which as stated was approx $70 a month all tax included.

Thanks for any advice in advance!

[bengalfreak]

Originally Posted by Whitey436

Finally the question, should I get new equipment that may be included in the new contract or reuse my existing. I have a HR10-250 HD, although I get the HD over the air at the moment and a DSR704, which I added an extra drive to years ago.

I have heard that the TIVO software is superior to the DTV DVR. I know I like being able to record on two channels and watch a recorded item, which when speaking to a DTV rep a year ago told me the DTV DVR cannot do. We definitely use all four available receiver channels to record at certain times.

Also as a consideration is what package we go to. I beleive we are still on Total Choice, which is a grandfathered in package since we have had service for so long. I thought the Choice XTRA looked liked a good one because there are HD channels included in it. We definitely would like to keep the cost pretty comparable to previously which as stated was approx $70 a month all tax included.

Thanks for any advice in advance!

Here's a problem, if you close your account with a $70 balance, you may not be able to reuse any of the equipment that was active at the time of the account closing. DirecTV is refusing to activate equipment from a former account that has a balance to prevent exactly what you are trying to do.

I am also unsure if they will open a new account at an address where an old account had a balance.

[JimSpence]

Maybe an email to Ellen Filipiak, Sr VP of Customer Relations is in order.
eafilipiak@directv.com

[Whitey436]

Originally Posted by bengalfreak

Here's a problem, if you close your account with a $70 balance, you may not be able to reuse any of the equipment that was active at the time of the account closing. DirecTV is refusing to activate equipment from a former account that has a balance to prevent exactly what you are trying to do.

I am also unsure if they will open a new account at an address where an old account had a balance.

Well the only place that a balance exists is in the F'd UP system of theirs. The took the money from my account but didnt apply it to the correct account. Every rep I talk to admits it is their problem but after 4 months of being in a PRIORITY for the finance department it remains.

I am currently on the phone to cancel so when I am done etc. I will share the expereince.

[bengalfreak]

You know. opening a complaint with the better business Bureau might actually spur them on to actually issue the credit.

[rock_doctor]

Open an complaint with your bbb, get a reference number then send a letter to the president of D* with that number as reference. Be specific as possible including when you called (if possible). End the letter with you would like to continue to be a faithful customer but feel that if this is not corrected that my have to end at which time you will file a complaint with your state attorney general office to protect your credit. Trust me they will take care of it.

http://www.complaintsboard.com/compl...tv-c31087.html

http://www.complaintsboard.com/bycom...ct-tv-a72.html