I have been a Tivo customer for almost nine years and have loved it but am now running into an issue.
Last June I bought my fourth Tivo - a Tivo HD - to replace my three year old Series 2. We cancelled the subscription to the Series 2 but kept it hooked up to an old TV.
I am interested in reactivating the Series 2 but there is a one year commitment required to reactivate so I'm balking at resubscribing. After talking with Customer Service they told me there is no way to resubscribe without the one year commitment.
This seems unfair as I already fulfilled the original one year commitment on the box plus an additional two years before I upgraded. I want to support Tivo but I am being told they can't take my money without a one year commitment.
Most likely I would go on paying the monthly fee for a year or until I upgrade to another Tivo HD. However the inflexibility over the one year commitment is making me think that it may be better to go with the cable company's DVR on that TV as there are no commitments there.
What do you think - do I have a legitimate gripe or am I just being a whiner?
And is there any way I can get Tivo to take my money without the one year commitment?