The problem has rectified itself. I think the software was very old and needed some updates because after making my post, I went back and decided to try EVERY zip code for Cary and Raleigh according to the USPS zip code lookup. As I was down to the last two zip codes, the TiVo rebooted and said it was installing an update. Then once it finished, I started guided setup again, and it rebooted AGAIN and said it was installing another update. Once it came back, I was able to enter my zip code and it took it.
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