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Old 09-23-2010, 08:07 AM   #1
Emtea
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Join Date: Nov 2005
Location: Kennesaw, GA
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Added Channels But No Guide Info

After getting my TiVoHD I upgraded my Comcast account to receive all the additional digital channels (I get everything but HBO, Starz, Showtime, etc) but my TiVoHD didn't seem to care to much after I went through the guided set-up again, and my channel list remained the same. So I went through and added all the channels that I thought I get. All the channels that I added worked but the guide info isn't loading. I just TBA on all the channels I added manually. I re-did the guided set up and still got the same thing. I haven't tried a hard re-set because I'm afraid of messing up my Cablecard.

I'm not having the issue as described in the "Running out of Guide Information" thread because I haven't had my guide run out, it's just certain channels I don't get any guide info at all.

Any thoughts or ideas on fixing this?
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Old 09-23-2010, 08:48 AM   #2
dlfl
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Either you're not selecting the correct cable system line up in guided setup or the guide data doesn't have the correct one for your area. In the latter case, this should be reported to TiVo's line up error reporting web page:

http://www.tivo.com/lineup

See also:

http://support.tivo.com/app/answers/...Vhckthaw%3D%3D
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Old 09-23-2010, 08:57 AM   #3
tiassa
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you definitely hae the wrong channel lineup. Run guided setup again and when it says "Is channel ## Station XX" say "No" and keep saying no until you get to a point where it shows you various lineups and lets you hoose them by name. This may help.
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Old 09-23-2010, 09:04 AM   #4
Emtea
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Quote:
Originally Posted by tiassa View Post
you definitely hae the wrong channel lineup. Run guided setup again and when it says "Is channel ## Station XX" say "No" and keep saying no until you get to a point where it shows you various lineups and lets you hoose them by name. This may help.
Ok I'll try this before I send a complaint in.

Thanks guys.
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Old 09-24-2010, 11:26 AM   #5
Emtea
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Just a update:

I put a report in, and they told me to use the "Comcast Atlanta World of Now" as the provider (instead of "Comcast") and use the 30017 area code (my area code is 30144) during the guided set up. Just thought I'd pass along the information.
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