Recently I've been having various channels drop with a message from my TiVo S3 saying something about the CableCard (sorry I can't remember what it said exactly but maybe it won't matter so much in a bit). The problems where with both HD and SD channels.
The channel loss that caused us the most grief, unsurprisingly, was TNT on both 26 and 726 (SD and HD).
Losing just the HD channels I could start to understand but losing the SD doesn't make much sense. Aren't the CableCards only there to decode the HD channels?
I called Cox and the operator sounded like he knew what he was talking about and told me that they were working on new CableCards (due in a few months he says) and that, in the meantime, I would need a decoding or cable box. Not interested in the cable box of course so I had them come out the next day (shocking) to install this decoding box (what that was I had no idea but I assumed it was something that would sit between the wall and the TiVo).
When the technician came out he had no idea what I was talking about when I mentioned the decoding box so he started a typical examination of the system and concluded rather quickly that the CableCards needed to be replaced. Something about the SDV that I hadn't paid any attention to. In retrospect I think we jumped the gun on this decision.
He was negative about CableCards from word one claiming that they just don't work well and that it's basically a crap shoot getting them hooked up. (This still surprises the hell out of me.) We were able to get the first MCard working but the second wouldn't take (and that was after I convinced him that I did, in fact, need two cards regardless of the multi-stream) and he only brought out a couple.
Another guy came out to help and he was more negative about CableCards than the first but at least he seemed to know more about them than the original guy did. Still nothing on the second card and having exhausted their supply of cards the only option they had for me was to schedule another technician. This time I don't get an appointment until Thursday (seems suspicious that the first one was so immediate but this second one is nearly a week later).
I went online and started reading up about the CableCards so I'd know what was going on next time. I found the CableCard hotline TiVo has and plan on calling them for help.
I just got a call from the original cable guy about the issues we were having (again surprised) and he said that his manager told him that putting two cards in wouldn't work and implied that it was the TiVo's fault. When I tried to explain how the unit works and how it had been working on other channels just fine before he came out he again said that there was nothing they could do and did I want to cancel the Thursday appointment.
I didn't cancel it of course but now I need to know what's going on so that I can lead the conversation instead of letting them tell me it just won't work.
Any advice or information you could offer would be greatly appreciated. Thanks.