COX NoVA adding over 50 channels to SDV! TA coming "later this year"

[Timber]

FIOS is launching on my street in the next month and I'm ready to pull the Cox plug unless they come out with the Tuning Adapters.

-=Tim=-

[milo99]

Originally Posted by jcaudle

This is a great thread to keep each other informed of the status of the Tuning adapter and New SDV channels. The regular SDV thread is loaded with other bs and reading through it is ponderous...The cox cable card thread seems to be mostly Phoenix gossip about SDV. Lets use this thread too keep informed about these issues specifically for Cox Fairfax Customers.

I just received an email from our friend in Fairfax County. It was short, but very sweet:

To let you know, Cox has agreed to postpone the migration of additional SDV channels until December 11, 2008.

Cox has indicated it will contact you before that date to arrange providing you with a tuning-adaptor.

So for those of you out there who also filed a complaint w/ FFX Co., you should be getting a similar note. Woohoo! Light at the end of the tunnel????

[amyflick]

Seriously? Tuning adapters before Dec 11? I want to believe it, but I just can't. I really hope that's for real, and we can finally get a resolution to this issue!

[frogger22]

Originally Posted by amyflick

Seriously? Tuning adapters before Dec 11? I want to believe it, but I just can't. I really hope that's for real, and we can finally get a resolution to this issue!

I got the same message from the county yesterday (11/26). Cox has about 2 weeks, I hope they can get it done too. In theory all they have to do is arrange for delivery. I bet they will just show up in the mail. Based on what I am reading about the TA's in other cable markets, I suspect Cox has had them ready for several weeks. All it took was a few complaints to move the priority up. I will be sure to post if I hear anything from Cox.

[Revolutionary]

Well, that certainly is good news! I'm disappointed that I didn't get the e-mail update, though.

Thanks for posting!

[warewolf]

I got the same message from fairfax county. Looks like we lit a fire under their ass.

[milo99]

Originally Posted by frogger22

I got the same message from the county yesterday (11/26). Cox has about 2 weeks, I hope they can get it done too. In theory all they have to do is arrange for delivery. I bet they will just show up in the mail. Based on what I am reading about the TA's in other cable markets, I suspect Cox has had them ready for several weeks. All it took was a few complaints to move the priority up. I will be sure to post if I hear anything from Cox.

i'm guessing we'll have to go pick it up in Herndon or Kingstowne. I'd be surprised if they ship it out.

[Revolutionary]

Well, seems Mr. Hyde left me a VM at work last Wednesday informing me about Cox's voluntary delay and pending delivery of a tuning adapter. Sweet!

I'm psyched. But now I'm going to have to double my S3's capacity! All of my wife's Discovery, TLC, and Food shows taking up 5 gigs each!? Thank God I've convinced her not to record Oprah in HD...

[dcollens]

I just spoke to a Cox TS agent and he (Matthew) indicated that they still do not have a date on availability.

Even though they are delaying until December 11, he is still giving out the company line that they may be available by mid month or the end of the month. He did say that he would call me back when he gets more information. I'll post when I hear a reply.

Dan

[jcaudle]

Originally Posted by dcollens

I just spoke to a Cox TS agent and he (Matthew) indicated that they still do not have a date on availability.

Even though they are delaying until December 11, he is still giving out the company line that they may be available by mid month or the end of the month. He did say that he would call me back when he gets more information. I'll post when I hear a reply.

Dan

Good Luck on them calling you back.

[milo99]

Originally Posted by dcollens

I just spoke to a Cox TS agent and he (Matthew) indicated that they still do not have a date on availability.

Even though they are delaying until December 11, he is still giving out the company line that they may be available by mid month or the end of the month. He did say that he would call me back when he gets more information. I'll post when I hear a reply.

Dan

TS meaning tech support? yea, they won't know anything. I spoke to one a few weeks ago about some stuff, and he said that they're usually the last to know. Sales and Customer service are the first to know about new offerings, even though you'd THINK tech supp would.

If i don't hear anything from them by beginning of next week, i'll be contacting our friend Mr. Hyde to let him know of the progress, or lack there of.

[frogger22]

I got a call this evening from a VP at Cox. She got my name from the County, and said they intend to get a tuning adapter to me before the 11th. The TA's are in "beta testing" right now. They are working on trying to figure out the best delivery method. Their testing revealed that installation is pretty easy, and that they may just drop ship an adapter to save us from a truck roll. Someone from her office is supposed to call by the end of the week and tell me how it will be delivered.

Keep your fingers crossed.

[deaddeeds]

Got the same call. Looks like we are going to have a breakthrough shortly.

[milo99]

ditto on the call. i asked her a few more questions and got the following additional info:

- they have a few available now and will have a lot by the 11th, so the 7 of us who apparently filed a complaint (she said thats how many names she got from the county) will be on the priority list.
- i asked if could beta test if it meant getting it earlier, she said it's possible and she'll look into it

but in any case, looks like we have less than 2 weeks of TA-less living!!

oh, and i did mention to her the total lack of knowledge that customer service had about these things, and she admitted that they didn't do a good job of dissiminating info, and will look to correct that for those "customers who aren't on top of things like <we> are"

[Revolutionary]

Count another call. She mentioned the "7" number to me, too. I was a little shocked that a) Fairfax County stepped up after only 7 complaints (there are what, 1.1 million people in the county?) and b) Cox delayed their precious SDV rollout for only 7 vocal Tivo users.

Power to the people, dammit!

[milo99]

Originally Posted by Revolutionary

Count another call. She mentioned the "7" number to me, too. I was a little shocked that a) Fairfax County stepped up after only 7 complaints (there are what, 1.1 million people in the county?) and b) Cox delayed their precious SDV rollout for only 7 vocal Tivo users.

Power to the people, dammit!

i'm really curious how ffx co usually handles complaints. Do they normally get only 1 or 2 people, and thus this one got attention because 7 complaints were filed - and all fairly close together?

Or did the fact that the FCC had already fined Cox add a good bit of leverage to our complaints?

Either way, i'll be sending a thank you note to Mr. Hyde and if I can find out who it is, his supervisor.

[warewolf]

"Me too!" on the email/call. I just gave cox my contact info, and sent a thank-you to Mr Hide. I also pointed him at this thread Everyone say hello and thanks

[shabby46]

I got a voicemail last night with the same information as everyone has already posted. I have no problem swinging by kingstowne after work this week and picking up one of those shiny new adapters, but I wont believe it until I am holding it in my hands.

[milo99]

so who's the 7th?

1) me
2) frogger
3) deaddeeds
4) revolutionary
5) warewolf
6) shabby

7) ?? jcaudle maybe??

[deaddeeds]

I sent a Thank You note to Mr. Hide this morning. Hey the squeaky wheel gets the grease.

Seriously, this demonstrates once again how Cox is not communicating with itself. Clearly the people rolling out SDV have no idea what the Tuning Adapter people are doing. I am sure the SDV organization has a mandate to reduce bandwidth and the Tuning Adapter organization has a mandate to roll it out because of the FCC fine.

To any outsider it would make perfect sense to roll out the Tuning Adapter before further implementation of SDV. I think once the “7” complained in a short time frame it started snowballing and the Fairfax County reps plus the Cox VPs recognized the problem and realized that their was a simple solution.

I am excited now that is has gotten some serious traction. In preparation of recording more HD content I have replaced my stock TiVo 250 Mb Hard Drive with a 1 TB Western Digital HD into my Series 3 TiVo.

[dcollens]

Originally Posted by milo99

TS meaning tech support? yea, they won't know anything. I spoke to one a few weeks ago about some stuff, and he said that they're usually the last to know. Sales and Customer service are the first to know about new offerings, even though you'd THINK tech supp would.

If i don't hear anything from them by beginning of next week, i'll be contacting our friend Mr. Hyde to let him know of the progress, or lack there of.

I did hear back from the TS agent and he once again indicated that it would be OUT SOON. He did say that it would probably be mailed when it was available.

I did register my complaint with FFC in the hopes of getting my name added to the list of the "magnificent Seven" and become #8.

Dan

[deaddeeds]

Actually you need to Complain to Fairfax County.

Complain to either one.

http://www.fairfaxcounty.gov/cable/regulation/

http://www.fairfaxcounty.gov/dcccp/contact_us.htm

[dcollens]

Actually that is who I complained to. FFC=Fairfax County

[milo99]

fellas, i'm going to create a new thread to discuss and track the TA release for Cox NoVa. The thread title here doesn't capture the topic we're all discussing, and some folks are still looking in the SDV adapter progress or SDV threads that are way too cumbersome to be useful.

so lets start using this thread instead: http://www.tivocommunity.com/tivo-vb...29#post6887929