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Old 09-17-2014, 05:28 AM   #1
petesweeps
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pytivo: Session cannot be authenticated; try login again

Hello All,

I have setup a new pytivo setup on Windows 8 and everything works except when I push to my Tivo.

I can pull from Tivo and from my Tivo, I can transfer shows through the interface.

Whenever I try to push from pyTivo to my Tivo, I get:
pytivo: Session cannot be authenticated; try login again

I have checked my account on Tivo, I have even changed my tivo.com password to check and see if that would do anything.

I have rebooted my Tivo as well.

My original setup which runs on Windows works, fine. I can push from that instance of pyTivo to my Tivo without any problems.

If anyone has any ideas, that would be great. I've been searching on this problem and can only find posts about when mind.tivo.com went down.

This is what the debug file looks like:
Code:
DEBUG:pyTivo.video.video:mobileagent: -1 useragent: mozilla/5.0 (windows nt 6.3; wow64; rv:32.0) gecko/20100101 firefox/32.0
INFO:pyTivo:127.0.0.1 [17/Sep/2014 11:27:20] "GET /TiVoConnect?Command=QueryContainer&Container=NewNas&Format=text/html HTTP/1.1" 200 -
DEBUG:pyTivo.video.video:mobileagent: -1 useragent: mozilla/5.0 (windows nt 6.3; wow64; rv:32.0) gecko/20100101 firefox/32.0
INFO:pyTivo:127.0.0.1 [17/Sep/2014 11:27:26] "GET /TiVoConnect?Command=QueryContainer&Container=NewNas/Teenage%20Mutant%20Ninja%20Turtles%20%282012%29&Format=text/html HTTP/1.1" 200 -
DEBUG:pyTivo.video.video:mobileagent: -1 useragent: mozilla/5.0 (windows nt 6.3; wow64; rv:32.0) gecko/20100101 firefox/32.0
INFO:pyTivo:127.0.0.1 [17/Sep/2014 11:27:28] "GET /TiVoConnect?Command=QueryContainer&Container=NewNas/Teenage%20Mutant%20Ninja%20Turtles%20%282012%29/Season%2002&Format=text/html HTTP/1.1" 200 -
INFO:pyTivo.video.video:[17/Sep/2014 11:27:36] Queued "e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv" for Push to Down Stairs
INFO:pyTivo:127.0.0.1 [17/Sep/2014 11:27:36] "POST /TiVoConnect HTTP/1.1" 200 -
DEBUG:pyTivo.video.video:mobileagent: -1 useragent: mozilla/5.0 (windows nt 6.3; wow64; rv:32.0) gecko/20100101 firefox/32.0
INFO:pyTivo:127.0.0.1 [17/Sep/2014 11:27:41] "GET /TiVoConnect?Command=QueryContainer&Container=NewNas/Teenage%20Mutant%20Ninja%20Turtles%20%282012%29/Season%2002&Format=text/html HTTP/1.1" 200 -
DEBUG:pyTivo.video.transcode:ffmpeg output=ffmpeg version N-66232-g5e3da25 Copyright (c) 2000-2014 the FFmpeg developers
  built on Sep 10 2014 22:10:29 with gcc 4.8.3 (GCC)
  configuration: --enable-gpl --enable-version3 --disable-w32threads --enable-av
isynth --enable-bzlib --enable-fontconfig --enable-frei0r --enable-gnutls --enab
le-iconv --enable-libass --enable-libbluray --enable-libbs2b --enable-libcaca --
enable-libfreetype --enable-libgme --enable-libgsm --enable-libilbc --enable-lib
modplug --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrw
b --enable-libopenjpeg --enable-libopus --enable-librtmp --enable-libschroedinge
r --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --en
able-libvidstab --enable-libvo-aacenc --enable-libvo-amrwbenc --enable-libvorbis
 --enable-libvpx --enable-libwavpack --enable-libwebp --enable-libx264 --enable-
libx265 --enable-libxavs --enable-libxvid --enable-decklink --enable-zlib
  libavutil      54.  7.100 / 54.  7.100
  libavcodec     56.  1.100 / 56.  1.100
  libavformat    56.  4.101 / 56.  4.101
  libavdevice    56.  0.100 / 56.  0.100
  libavfilter     5.  1.100 /  5.  1.100
  libswscale      3.  0.100 /  3.  0.100
  libswresample   1.  1.100 /  1.  1.100
  libpostproc    53.  0.100 / 53.  0.100
Input #0, matroska,webm, from 'e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv':
  Metadata:
    encoder         : libebml v1.3.0 + libmatroska v1.4.1
    creation_time   : 2014-09-13 01:14:56
  Duration: 00:21:45.12, start: 0.000000, bitrate: 2948 kb/s
    Stream #0:0: Video: h264 (High), yuv420p(tv, bt709), 1280x720, SAR 1:1 DAR 1
6:9, 23.98 fps, 23.98 tbr, 1k tbn, 47.95 tbc (default)
    Stream #0:1: Audio: ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)
At least one output file must be specified

DEBUG:pyTivo.video.transcode:aFreq=48000; aCh=6; container=matroska; kbps=2948;mapAudio=[('0:1', ' ac3, 48000 Hz, 5.1(side), fltp, 384 kb/s (default)\r')]; vHeight=720; vCodec=h264; Supported=True; aKbps=384; par=None; millisecs=1305120; vFps=23.98; par2=None; par1=None; mapVideo=0:0; vWidth=1280; dar1=16:9; rawmeta={'creation_time': [u'2014-09-13 01:14:56'], 'encoder': [u'libebml v1.3.0 + libmatroska v1.4.1']}; aCodec=ac3
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:TRANSCODE=YES, container matroska not compatible, e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:TRANSCODE=YES, vCodec h264 not compatible, e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:TRANSCODE=YES, vCodec h264 not compatible, e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:tsn: XXXXXXXXXX
DEBUG:pyTivo.video.transcode:aspect169: True
DEBUG:pyTivo.video.transcode:optres: False
DEBUG:pyTivo.video.transcode:File=e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv vCodec=h264 vWidth=1280 vHeight=720 vFps=23.98 millisecs=1305120 TIVO_HEIGHT=1080 TIVO_WIDTH=1920
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:audio_lang: None
DEBUG:pyTivo.video.transcode:set first detected audio stream by default: 0:1
DEBUG:pyTivo.video.transcode:selected audio stream: 0:1
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:TRANSCODE=YES, vCodec h264 not compatible, e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkvDEBUG:pyTivo.video.transcode:CACHE HIT! e:\Shows\Teenage Mutant Ninja Turtles (2012)\Season 02\Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv
DEBUG:pyTivo.mind:__login{'cams_security_domain': 'tivocom', 'cams_login_config': 'http', 'cams_cb_password': 'XXXXXXXX', 'cams_original_url': '/mind/mind7?type=infoGet', 'cams_cb_username': 'XXXXXXX'}
DEBUG:pyTivo.mind:pcBodySearch{}

<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>gDEBUG:pyTivo.mind:pcBodyStore{'replaceExisting': 'true', 'name': 'pyTivo'}

<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>gDEBUG:pyTivo.mind:bodyOfferModify&bodyId=tsn:XXXXXXXXXX{'description': '', 'pcBodyId': None, 'publishDate': '2014-09-17 15:2742', 'partnerId': 'tivo:pt.3187', 'duration': 1305, 'size': 2800634400L, 'title': 'Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F', 'url': 'http://XXXXXXX:9032/NewNas/Teenage%20Mutant%20Ninja%20Turtles%20%282012%29/Season%2002/Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F.mkv?Format=video/mpeg', 'bodyId': 'tsn:XXXXXXXXXX', 'source': 'Teenage.Mutant.Ninja.Turtles.2012.S02E23.HD.TV-W4F', 'state': 'complete', 'encodingType': 'mpeg2ProgramStream', 'tvRating': 'nr'}

<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>gERROR:pyTivo.video.video:<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>

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Old 09-28-2014, 03:23 PM   #2
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I have the same issue on Windows 8. I have not been able to Push for a while and happened to check the log file today and see the same error message.

Gary

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Old 09-28-2014, 03:37 PM   #3
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I did find this related post and tried what it said but I still got the same error trying to push.

That is, I went to TiVo.com, logged out, logged on, went to the season pass manager and restarted the pytivo service. I had to do the logout/login since otherwise, I was not able to get into the season pass manager (HTTP 404 attempting to log on.).

Gary

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Old 09-28-2014, 05:07 PM   #4
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OK, the problem turned out to be that I had changed my password on Tivo.com but not in the pytivo configuration file. Fiddler helped resolve this when I saw the password failure response from https://mind.tivo.com:8080/mind/login.

I also updated my pytivo to the current version and also had to update the ffmpeg due to use (apparently) of a new "vf" flag.

Gary

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Old 01-24-2015, 08:29 AM   #5
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I have the same problem. Checked everything multiple times but can not authenticate.

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Old 08-11-2016, 10:22 PM   #6
Lurker1
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Me too

pyTivo has been working great for years. Suddenly yesterday, I started getting "Session cannot be authenticated; try login again" on every push attempt. It has now been over 24 hours, and still broken.

I can find no one else complaining about this today, so I take it I am the only one. I made no changes, it just spontaneously stopped working. My credentials log on to tivo.com just fine.

When others have experienced this error, what was the resolution? Did it just spontaneously start working again? How long did it take? Do we know what might be the cause? I have a backlog of 26 videos to push, and growing.

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Old 08-12-2016, 07:28 AM   #7
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Quote:
Originally Posted by Lurker1 View Post
pyTivo has been working great for years. Suddenly yesterday, I started getting "Session cannot be authenticated; try login again" on every push attempt. It has now been over 24 hours, and still broken.

I can find no one else complaining about this today, so I take it I am the only one. I made no changes, it just spontaneously stopped working. My credentials log on to tivo.com just fine.
It's happening to me, too. I can't even login to the Tivo site, though, either. The "Sign In" button doesn't work in IE, Firefox, or Chrome for me.

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Old 08-12-2016, 08:04 AM   #8
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Quote:
Originally Posted by BrandonJF View Post
It's happening to me, too. I can't even login to the Tivo site, though, either. The "Sign In" button doesn't work in IE, Firefox, or Chrome for me.
Started working again this morning....

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Old 08-12-2016, 07:19 PM   #9
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i havent changed a thing in years but now i'm getting this. very annoying

edit. someone told me to go to todo list and stop all pending ones. turn off pytivo and reboot tivo.

this worked.

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Old 08-12-2016, 09:57 PM   #10
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Quote:
Originally Posted by newsposter View Post
i havent changed a thing in years but now i'm getting this. very annoying

edit. someone told me to go to todo list and stop all pending ones. turn off pytivo and reboot tivo.

this worked.
I did this and I still get authentication error.

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Old 08-13-2016, 07:31 AM   #11
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now pulls work but pushes dont. no idea why

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Old 08-13-2016, 01:38 PM   #12
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I have been experiencing the same problem for the last few days. Restarting did not help.

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Old 08-13-2016, 08:08 PM   #13
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Same here. Can't push due to following error:

ERRORyTivo.video.video:<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>

Been trying various things the last hour with no success. I can login with credentials just fine on tivo.com. None of my pytivo settings have changed in a very long time.

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Old 08-13-2016, 08:38 PM   #14
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I'm also seeing the same error starting this week.

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Old 08-13-2016, 10:34 PM   #15
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I believe the badCookie errors are happening after the login attempt.

I added a debug to output the xml returned by the login to mind.py:

Code:
 try:
            result = self.__opener.open(r)
            xml = ElementTree.parse(result).find('.')
        except:
            pass

        self.__logger.debug('__login\n%s12345' % (ElementTree.tostring(xml)))
With this in place, I'm seeing a different error:
<error><code>memcacheError</code><debug>14</debug><text>Memcache error while doing login</text></error>12345

Maybe they need to restart their memcache server

But I'm puzzled because I believe the login is constructing a URL like this:
Code:
https://mind.tivo.com:8181/mind/login?cams_security_domain=tivocom&cams_login_config=http&cams_cb_password=mypassword&cams_original_url=%2Fmind%2Fmind7%3Ftype%3DinfoGet&cams_cb_username=myusername
But when I put this in the browser then I actually get a different error:


<error>
<code>badArgument</code>
<text>you muss pass in a query in the URL with a 'type'</text>
</error>


I'm not sure why I get the Memcache error when pyTivo tries this, and a badArgument error when I try in the browser.

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Old 08-14-2016, 05:23 AM   #16
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Same. changed nothing, but now pushes don't work. logging in to tivo.com works fine.

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Old 08-14-2016, 07:10 AM   #17
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I had the same problems for the last week. Several calls to Tivo didn't help.
They suggested I change my password, no help. This morning I tried and changed my email address to another one on my Tivo account. Bingo, started pushing videos to Tivo. Be sure to change the new email in pytivo.

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Old 08-14-2016, 11:28 AM   #18
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So you have multiple emails associated with your account? Because my tivo.com account just uses a single email, so I changed the account to use my wife's email.

I updated my pytivo.conf, but unfortunately this didn't help resolve the issue for me. Still getting the same errors as before.

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Old 08-14-2016, 11:35 AM   #19
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Everyone having this problem should make sure to open a support ticket. Include a link to this thread so they understand that the problem isn't affecting one user, and is a problem on their end. This might be the kind of thing that remains unresolved unless we make a lot of noise about it.

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Old 08-14-2016, 12:46 PM   #20
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Everyone having this problem should make sure to open a support ticket. Include a link to this thread so they understand that the problem isn't affecting one user, and is a problem on their end. This might be the kind of thing that remains unresolved unless we make a lot of noise about it.
Unless you're using TD+ to do the push, reporting it to TiVo won't accomplish anything.

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Old 08-14-2016, 04:18 PM   #21
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Quote:
Originally Posted by trendtimer View Post
So you have multiple emails associated with your account? Because my tivo.com account just uses a single email, so I changed the account to use my wife's email.

I updated my pytivo.conf, but unfortunately this didn't help resolve the issue for me. Still getting the same errors as before.

Just had one email on my Tivo account, just changed it to my work email.
No more login errors. I'm using Pytivo, but tested everything with Tivo Desktop. Couldn't link my to my account in TD, after I changed the email on my account, Pytivo started pushing and Tivo Desktop link to my account worked with new email.

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Old 08-14-2016, 08:03 PM   #22
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i have this problem too, just started in the past week. Same situation as akalion: pytivo has worked for years, I haven't made any changes, all of a sudden, i get this error. and my login works fine on tivo.com

i have tried rebooting Tivo, router, computer, upgrading to latest pytivo version, nothing. contacted Tivo support via chat but they said they don't support pytivo, only Tivo Desktop. I don't have my Tivo Desktop installed anymore. If this problem continues, I plan to install it, likely hit a connectivity error, then contact Tivo support again.

Paste solution here if anyone finds it. I'm going to hold off on changing my Tivo email address for now. I suppose I'll go that route if nothing else solves it, but that seems like a temporary solution.

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Old 08-14-2016, 09:49 PM   #23
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My last successful push was at 10/Aug/2016 14:07:58, and my first error was at 10/Aug/2016 18:01:49. All attempts since then have errored.

Something definitely changed on TiVo's servers Wednesday afternoon (intentional or not).

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Old 08-15-2016, 07:00 AM   #24
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Angry

I am also seeing this error:

ERROR: pyTivo.video.video:<error><code>badCookie</code><debug>1</debug><text>Session cannot be authenticated; try login again</text></error>

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Old 08-15-2016, 09:39 AM   #25
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here is the thing. Tivo won't address any problem with pyTivo. We are going to have to reproduce a problem with Tivo Desktop, and call with that issue. I will do this when I get some time, if the problem doesn't get resolved before that.

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Old 08-15-2016, 10:19 AM   #26
lpwcomp
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Originally Posted by matt8268 View Post
here is the thing. Tivo won't address any problem with pyTivo. We are going to have to reproduce a problem with Tivo Desktop, and call with that issue. I will do this when I get some time, if the problem doesn't get resolved before that.
http://www.tivocommunity.com/tivo-vb...=#post10966287

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Old 08-15-2016, 06:24 PM   #27
tomphilb
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Bump. Get the badcookie error when I try to push most of the time. If I go to the tivo and pull it seems to work fine. Weird thing is I was able to get a partial push of another show from the pc immediately after the pull finished, but it threw the error about halfway through.

Also tried Desktop Plus and got same "Unable to link your account" dialog. Submitted email ticket to Tivo (using same creds!).


Last edited by tomphilb; 08-15-2016 at 06:41 PM.
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Old 08-16-2016, 06:47 AM   #28
jcthorne
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Same authentication error here. Only pulls work.

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Old 08-16-2016, 12:21 PM   #29
lew
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I had a logon problem a few years ago. For a short period of time at least one of tivos servers treated username (EMAIL ADDRESS) as case sensitive. Making my email address all caps solved it.

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Old 08-16-2016, 02:51 PM   #30
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I had a logon problem a few years ago. For a short period of time at least one of tivos servers treated username (EMAIL ADDRESS) as case sensitive. Making my email address all caps solved it.
http://pytivo.sourceforge.net/forum/...025.html#18340

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