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09-19-2008, 12:37 PM
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#1
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Registered User
Join Date: Jul 2003
Location: sioux falls, sd
Posts: 104
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Very sad to be leaving (for now)
I am very sad to say I have finally left the TIVO family. I have a new HD TV and as bad as it sounds, I just can't bring myself to buy another box from TIVO. When I called to cancel, she said that I was a continuois subscriber since 2001. I'm the kind of guy who would rather pay per month than just get a lifetime. I realize it's a LOT more expensive in the end, but that's just how I am.
Now to my point...
I've called to cancel one TIVO before and they dropped my monthly price just so they could keep the units active. I was about half expecting them to "give" me a HD box for free for me to keep service with them, but they didn't. She even asked me if there was anything they could do to keep me, and I said yea, if the box was free I'd keep service going on the new one and a couple of the others as well, (I have 3).
I'm going to give the cable company DVR a shot to see if I can get by with that. I think I'll be fine since I really haven't been using the others since I got HD.
So, I'm very sad to say goodbye today....
__________________
Old Sony SVR-2000 30Hour
Refurbed Tivo 80 Hour
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New Tivo 500040 upgraded to 160 Hours
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Last edited by wmm_16 : 09-19-2008 at 01:28 PM.
Reason: Oh yea
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09-19-2008, 01:18 PM
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#2
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Registered User
Join Date: Jan 2007
Location: Texas
Posts: 568
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You can't offer to sell or buy anything in this Site - it is prohibited. You will be the one losing out. You'd best hang onto any TiVo machines you own for you'll be back probably sooner than you realize. Nothing is better than TiVo service - nothing.
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09-19-2008, 01:18 PM
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#3
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I can't explain
Join Date: Jan 2004
Posts: 25,486
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Quote:
Originally Posted by wmm_16
Forgot to mention, if anyone wants to buy my units listed below, let me know.
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well I have used TiVo DVRs fro quite some time as well. So I would expect you would give me the boxes you point to for free.
__________________
You just need to disable your sense of shame for all humanity and click past the break
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09-19-2008, 01:24 PM
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#4
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Registered User
Join Date: Sep 2006
Location: New Jersey
Posts: 5,015
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Quote:
Originally Posted by ZeoTiVo
well I have used TiVo DVRs fro quite some time as well. So I would expect you would give me the boxes you point to for free.
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Nice. 
__________________
Keeping a job isn't about knowing how to do it, it's about knowing how to make everyone else believe you know how to do it.. --Choccy
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09-19-2008, 01:28 PM
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#5
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Registered User
Join Date: Jul 2003
Location: sioux falls, sd
Posts: 104
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Sorry, didn't realize I couldn't offer to sell them, my mistake.
Zeo, am I missing your point?
__________________
Old Sony SVR-2000 30Hour
Refurbed Tivo 80 Hour
Linksys USB200M V.1
New Tivo 500040 upgraded to 160 Hours
Linksys USB200M V.2
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09-19-2008, 01:30 PM
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#6
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En Fuego
Join Date: Nov 2007
Posts: 562
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Quote:
Originally Posted by wmm_16
I realize it's a LOT more expensive in the end, but that's just how I am.
I'm going to give the cable company DVR a shot to see if I can get by with that. I think I'll be fine since I really haven't been using the others since I got HD.
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You'd rather pay more in the 'long run' because that's 'how you are' AND you'll think the cable DVR will 'be fine'.
Okay then....
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09-19-2008, 01:32 PM
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#7
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The Gimp
Join Date: Apr 2004
Location: U.N.I.T. Headquarters
Posts: 15,487
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Quote:
Originally Posted by wmm_16
Zeo, am I missing your point?
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I got it, got a smile out of me.
Curious, why do you think TiVo should give you a THD for free?
__________________
The TOS for the Internet clearly notes there will be people who display their ignorance without giving any warning and indeed are likely unaware they are displaying their ignorance for all to see.
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09-19-2008, 01:33 PM
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#8
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I can't explain
Join Date: Jan 2004
Posts: 25,486
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Quote:
Originally Posted by wmm_16
Sorry, didn't realize I couldn't offer to sell them, my mistake.
Zeo, am I missing your point?
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just razzing you some for seeing if Tivo would give you the box for free. Some on the forum have had discussion on people feeling loyal and wanting a company to do better by them.
Some on the forum have at some point defined "loyal customer" somewhat differently from the company's perspective as a customer willing to continue to give them money in exchange for value received - versus - will stay if I do not have to pay any extra money for more value.
no biggie and no flame meant - just a razz.
__________________
You just need to disable your sense of shame for all humanity and click past the break
Last edited by ZeoTiVo : 09-19-2008 at 01:40 PM.
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09-19-2008, 01:35 PM
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#9
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Registered User
Join Date: Jul 2003
Location: sioux falls, sd
Posts: 104
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Don't get me wrong, I don't think they should. They don't owe me anything. I was just expecting, (or maybe hoping), them to offer since they usually throw you a deal if you try to cancel. They cut my sub price in half a few years ago costing them way more than a HD box.
__________________
Old Sony SVR-2000 30Hour
Refurbed Tivo 80 Hour
Linksys USB200M V.1
New Tivo 500040 upgraded to 160 Hours
Linksys USB200M V.2
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09-19-2008, 01:37 PM
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#10
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Registered User
Join Date: Jul 2003
Location: sioux falls, sd
Posts: 104
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Quote:
Originally Posted by ZeoTiVo
just razzing you some for seeing if Tivo would give you the box for free. We have had discussion on people feeling loyal and wanting a company to do better by them.
we have at some point defined "loyal customer" somewhat differently from the company's perspective as a customer willing to continue to give them money in exchange for value received - versus - will stay if I do not have to pay any extra money for more value.
no biggie and no flame meant - just a razz.
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I see. Honestly, I had been with them so long I felt bad for leaving. It was like I just shot my dog.
__________________
Old Sony SVR-2000 30Hour
Refurbed Tivo 80 Hour
Linksys USB200M V.1
New Tivo 500040 upgraded to 160 Hours
Linksys USB200M V.2
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09-19-2008, 01:42 PM
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#11
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Registered User
Join Date: Jan 2002
Location: Golden, Colorado
Posts: 10,566
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Quote:
Originally Posted by wmm_16
I see. Honestly, I had been with them so long I felt bad for leaving. It was like I just shot my dog.
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Or cut off your nose to spite your face.
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09-19-2008, 01:45 PM
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#12
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Registered User
Join Date: Nov 2003
Location: Vermont
Posts: 711
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Quote:
Originally Posted by wmm_16
I see. Honestly, I had been with them so long I felt bad for leaving. It was like I just shot my dog.
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You'll feel worse when you start using the cable company's DVR.
I just hope you won't have to pay more for the TiVo service when you decide to come back since you probably had pricing that has since been changed.
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09-19-2008, 01:56 PM
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#13
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I can't explain
Join Date: Jan 2004
Posts: 25,486
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Quote:
Originally Posted by generaltso
You'll feel worse when you start using the cable company's DVR.
I just hope you won't have to pay more for the TiVo service when you decide to come back since you probably had pricing that has since been changed.
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good point. It sounds like the OP has two 6.95 monthly payments at least. if he cancels them and then after while decides he would rather have TiVo again then those 6.95 rates are long gone.
__________________
You just need to disable your sense of shame for all humanity and click past the break
Last edited by ZeoTiVo : 09-19-2008 at 02:02 PM.
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09-19-2008, 02:00 PM
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#14
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Designated Grunt
Join Date: Apr 2001
Location: Santa Rosa, CA, USA
Posts: 595
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Quote:
Originally Posted by generaltso
I just hope you won't have to pay more for the TiVo service when you decide to come back since you probably had pricing that has since been changed.
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My first thought when seeing these types of threads is the old saying about not burning bridges. One should try the new service out first, and then cancel Tivo if the new services truely is acceptable/better/cheaper/whatever. This is especially true if you have some special deal/pricing you can't get back if you cancel service.
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Brett Carver
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09-19-2008, 02:10 PM
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#15
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Registered User
Join Date: Jan 2003
Location: Nashville, TN
Posts: 17,688
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Quote:
Originally Posted by wmm_16
I've called to cancel one TIVO before and they dropped my monthly price just so they could keep the units active. I was about half expecting them to "give" me a HD box for free for me to keep service with them, but they didn't. She even asked me if there was anything they could do to keep me, and I said yea, if the box was free I'd keep service going on the new one and a couple of the others as well, (I have 3).
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I just imagine she asked you if there was anything they could do to keep you as she was looking over your file, and by the time you answered she saw you already had a special deal. I can't blame them for not trying to entice you further. Next time you'd probably ask them to pay you.
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09-19-2008, 02:23 PM
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#16
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Registered User
Join Date: Jul 2003
Location: sioux falls, sd
Posts: 104
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I did have a special deal of 6.95 per TIVO for 3 units.
I haven't watched a show my TIVO's recorded all year. They were still set up to record, but I usually just watched my programs in real time HD. I've never used all the special features the series 2's had. If I want movie tickets, I just go to the theater , lol.
__________________
Old Sony SVR-2000 30Hour
Refurbed Tivo 80 Hour
Linksys USB200M V.1
New Tivo 500040 upgraded to 160 Hours
Linksys USB200M V.2
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09-19-2008, 02:50 PM
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#17
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Registered User
Join Date: Nov 2003
Location: Vermont
Posts: 711
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Quote:
Originally Posted by wmm_16
I did have a special deal of 6.95 per TIVO for 3 units.
I haven't watched a show my TIVO's recorded all year. They were still set up to record, but I usually just watched my programs in real time HD. I've never used all the special features the series 2's had. If I want movie tickets, I just go to the theater , lol.
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Doesn't sound like you need a DVR at all since you watch everything live.
I have heard reports of customers being offered a reduced purchase price for a TiVoHD when calling to cancel, but not free.
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09-19-2008, 03:11 PM
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#18
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Registered User
Join Date: Oct 2003
Posts: 2,776
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Quote:
Originally Posted by janry
I just imagine she asked you if there was anything they could do to keep you as she was looking over your file, and by the time you answered she saw you already had a special deal. I can't blame them for not trying to entice you further. Next time you'd probably ask them to pay you. |
yeah, they are probably happy to have him go if he was getting the retention rate. cost him a lot more in the long run to return than the cost of the new box.
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09-19-2008, 04:01 PM
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#19
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bug lover
Join Date: Jun 2004
Location: Quad Cities
Posts: 10,030
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Quote:
Originally Posted by ZeoTiVo
well I have used TiVo DVRs fro quite some time as well. So I would expect you would give me the boxes you point to for free.
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BURN!...well done....
__________________
Proud user of the 30SS (Thirty Second SKIP!!!)
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09-19-2008, 04:10 PM
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#20
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Registered User
Join Date: Mar 2005
Posts: 521
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Quote:
Originally Posted by generaltso
I have heard reports of customers being offered a reduced purchase price for a TiVoHD when calling to cancel, but not free.
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Perhaps there's modest surprise she didn't respond "well, not free, but for $150 . . . " But perhaps their retention algorithm said "cut him loose".
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09-19-2008, 04:52 PM
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#21
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Registered User
Join Date: Oct 2007
Location: Redmond, WA
Posts: 112
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Quote:
Originally Posted by wmm_16
I did have a special deal of 6.95 per TIVO for 3 units.
I haven't watched a show my TIVO's recorded all year. They were still set up to record, but I usually just watched my programs in real time HD. I've never used all the special features the series 2's had. If I want movie tickets, I just go to the theater , lol.
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Wow, you've got 3 subs at 6.95/month? I'm not sure of the legality of it all, but you might want to consider letting someone "take over" your account. I gotta think that quite a few people would jump at the opportunity to have 3 subscriptions at only 6.95/month each.
Anyway, if you were to get a Tivo HD (or two or three), did you realise that you could transfer the service on your existing units onto the new unit(s)? I'm guessing the retention folks would probably offer to sell you a new Tivo HD for around $150-$200. Now, if you were to go with the cableco's DVR, I'm guessing that'll run you somewhere around $15-$20/month, or around $10/month more than your Tivo subscription. So you could make up that $150-$200 you had to spend on the Tivo HD in less than 2 years.
As some have already mentioned, you should probably keep your 3 Tivo subs active for at least another month or two while you take the cableco DVR out for a spin, because there's a good chance you'll want to come back to Tivo, and if you cancel your current subs, you won't be able to get the $6.95 price back.
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09-20-2008, 07:55 AM
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#22
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Registered User
Join Date: Dec 2006
Location: Boston Area RCN
Posts: 700
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My brother has the cable DVR. the new one (3400 IIRC) runs much cooler than the old 6400 series.
One thing that irks me about his DVR...You can go into the menu and remove all the channels you don't receive.
Thing is, it will skip those channels when using the up/down buttons, but they remain in the guide and have been told there is no way to setup guide for only Channels I Receive.
For that reason alone, I'm glad I have a TiVo (or 2)
As suggested, get the cable dvr, see how it is for a month or so. If you like it, then cancel the TiVo.
P.S.
I like watching live TV as well, but often switch back and forth between 2 channels (pausing the live buffers). IIRC, the cable DVR can't do this.
__________________
Mongo only pawn in game of life
S3 - Lifetime
THD - MSD
Last edited by DeathRider : 09-20-2008 at 08:01 AM.
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09-20-2008, 07:58 AM
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#23
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Registered User
Join Date: Dec 2007
Location: Bellingham WA
Posts: 869
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Quote:
Originally Posted by generaltso
You'll feel worse when you start using the cable company's DVR.
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That depends a great deal on what model of DVR his cable company provides.
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09-20-2008, 08:00 AM
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#24
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Registered User
Join Date: Dec 2007
Location: Bellingham WA
Posts: 869
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Quote:
Originally Posted by bkc56
One should try the new service out first, and then cancel Tivo if the new services truly is acceptable/better/cheaper/whatever. This is especially true if you have some special deal/pricing you can't get back if you cancel service.
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Good advice!
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09-20-2008, 08:06 AM
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#25
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Registered User
Join Date: Dec 2007
Location: Bellingham WA
Posts: 869
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Quote:
Originally Posted by wmm_16
I haven't watched a show my TIVO's recorded all year. They were still set up to record, but I usually just watched my programs in real time HD. I've never used all the special features the series 2's had. If I want movie tickets, I just go to the theater , lol.
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Yeah, TiVo is just too damn slick for its own good!
Just need a leaky ol' DVR with a bailing can and paddle to get to the theater at my leisure.
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09-20-2008, 08:19 AM
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#26
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Registered User
Join Date: Dec 2007
Location: Bellingham WA
Posts: 869
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Quote:
Originally Posted by DeathRider
My brother has the cable DVR. the new one (3400 IIRC) runs much cooler than the old 6400 series.
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I like watching live TV as well, but often switch back and forth between 2 channels (pausing the live buffers). IIRC, the cable DVR can't do this.
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R U sure? I had a Moto DVR of the types (forget which exact model) you mention for some time before realizing how to access both live buffers.
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09-20-2008, 02:59 PM
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#27
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Registered User
Join Date: Dec 2006
Location: Boston Area RCN
Posts: 700
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Quote:
Originally Posted by fallingwater
R U sure? I had a Moto DVR of the types (forget which exact model) you mention for some time before realizing how to access both live buffers.
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I'll have to check next time I'm over his house. It uses Passport Echo, so will have to see.
__________________
Mongo only pawn in game of life
S3 - Lifetime
THD - MSD
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09-20-2008, 05:12 PM
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#28
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Registered User
Join Date: Dec 2007
Location: Bellingham WA
Posts: 869
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Bet that's the difference. Mine used i-Guide which provides the same GUI as Comcast's non DVR STB.
http://www.guideworkstv.com/
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