Originally Posted by rptgeek
Ok - i just got invited to a beta test for new Tivo software....
Before joining there is a message:
"If you have purchased or personally upgraded a TiVo box with more than the manufactured standard recording capacity, please do not enroll it in this program. Doing so is at your own risk -- if there are issues with the hardware and the beta software during the program, we cannot support you. If you are using a TiVo Verified external storage drive, you can proceed in enrolling."
Any thoughts on this? What are they doing to those of us who have upgraded our hard drives?
That is interesting and I can only speculate on the sentiment behind that verbiage; I have not personally spoken with anyone at TiVo about this.
I would agree with flatcurve on this, however; TiVo has never taken a hostile position when it comes to upgrades, but since we've been doing it for as long as we have, they are clearly aware of the fact that they are out there, and there is always the possibility of issues.
As flatcurve pointed out, when the DVR expander came out, they did mention what needed to be mentioned as they did not want folks to be surprised that the DVR expander won't work on previously upgraded units (this is not by design, its just a function of how the software works and the techniques used by upgraders not co-existing well with TiVo's method of automatically embracing a 2nd drive).
So, with all of that in mind, they want you to be aware of what you should already know and that is if you've upgraded your unit, you are not under warranty and they don't want to end up in a support scenario if their beta software somehow renders your unit inoperable.
I think all of this is done in the spirit of minimizing their costs and managing expections appropriately.
I'd also like to think that if the new software was known to break upgraded units, we might have gotten a call right now. TiVo did contact us to let us know that the WD expander would not work with an updated unit, so we were ready for that one.
Again, all speculation on my part; it will be interesting to see how things play out, though.