As a new member of this board, I wanted to start my first thread off in the right direction.
As many people here in Massachusetts are waiting and getting fed up with comcast, I too am not very pleased with their services. So as a matter of drilling down for some information regarding any new software update, I spoke to a comcast rep. While some of the information here is already well known, I thought it would a nice post anyhow. Here is a transcript with the comcast tech:
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Originally Posted by my comcastic conversation...
Ben_(Tue Apr 15 2008 15:24:54 GMT-0400 (Eastern Daylight Time))>
It seems like a waste of bandwidth if a channel is not utilizing HD...
Amy(Tue Apr 15 2008 15:25:40 GMT-0400 (Eastern Daylight Time))>
No, I'm sorry, there would be no fix for this. The weather channel in HD should be broadcasting in HD and not standard digital.
Ben_(Tue Apr 15 2008 15:26:30 GMT-0400 (Eastern Daylight Time))>
okay... Well thank you anyway, I do appreciate the help and I look forward to the Tivo update too.
Amy(Tue Apr 15 2008 15:27:00 GMT-0400 (Eastern Daylight Time))>
You're welcome
Amy(Tue Apr 15 2008 15:27:01 GMT-0400 (Eastern Daylight Time))>
Thank you for making Comcast part of your day. If you need assistance in the future, please do not hesitate to contact us through Live Chat or E-mail (available 24 hours a day, 7 days a week). Simply visit www.comcast.net and select Help.
Amy(Tue Apr 15 2008 15:27:05 GMT-0400 (Eastern Daylight Time))>
Analyst has closed chat and left the room |
It appears that they do know about the speed issue, and it is going to be addressed in the next update whenever it is... Also don't forget to ask for a credit on service as why should we pay for a broken service? Lastly, the bandwidth answer was interesting too to say the least.
Thanks!
