I am using the Motorola DCH3416
I myself was on hold for a half hour... disconnected!
Called back on my cell and was on hold for 2 1/2 hours.... hung up to eat (I had driven from North Shore of MA to Central CT)
Called again and was on hold for a half hour.....hung up.
Called a last time (irate) and chose "On Demand" problems instead of TiVo and got through in 30 seconds!
My saga started Friday night (3/21) with extended wait times while setting recordings... by 8pm we lost the box....the display alternated between a flashing cursor and 88:88. Customer service suggested a service call for Tuesday. Not acceptable, so they suggested swapping my box. I rushed down to the local Comcast service center and swapped my box, got home and plugged it in....... After total of 4 1/2 hours on hold I found out that they neglected to tell me that I would lose TiVo until a service tech could come out and reload it.
I returned home on Sunday to find out that the guide was no longer working on the box. I powered down and have been unable to power the box back up. Display is showing on "standby" and I can't use the service at all!
I have tried searching this model DVR and have found nothing that will help in my situation (tried a soft and hard reboot to force software download and it didn't work). They tell me now that the first time they can get someone out to help me will be on Friday.
So here I am, down since Friday night, with no hope of seeing my TiVo or On Demand back until this Friday....
Am I a little disgruntled?
You can't even to begin to imagine.