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Old 11-30-2007, 08:35 AM   #1
jamesbobo
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How long does it take Direct TV to refund your money?

I cancelled Direct TV service on Sept. 20. This was only about a week after my billing period started so my credit card was billed for a full month of service. Direct TV owes me $100.67. I was told by them that it takes 6-8 weeks to process the check. It is now over two months and I still don't have the money I'm owed.
If you've cancelled, how long did it take to get any money owed you?
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Old 11-30-2007, 03:45 PM   #2
michaelp95
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Why not contact the credit card company and file a complaint with them against Directv, let the CC fight the battle for you.
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Old 12-01-2007, 10:41 AM   #3
jamesbobo
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I'm not sure the credit card company can do anything since I already paid the bill in full. If I withheld payment in the amount Direct TV owed me it would be a different story.
I know that people here have quit Direct TV. I'm surprised that so far nobody said how long it took to get back any overpayment.
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Old 12-01-2007, 11:46 AM   #4
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I don't understand why they could not simply credit back to your CC. Did you ask if that is an option?

Authorizing and cutting checks from a big company can be an involved process.
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Old 12-02-2007, 07:34 AM   #5
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Doesn't matter if you already paid. You have 60 days from the date of your CC bill that has the charge to dispute the charge. If you aready paid it you'd have a credit balance on your card you can spend elsewhere.
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Originally Posted by jamesbobo View Post
I'm not sure the credit card company can do anything since I already paid the bill in full. If I withheld payment in the amount Direct TV owed me it would be a different story.
I know that people here have quit Direct TV. I'm surprised that so far nobody said how long it took to get back any overpayment.

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Old 12-08-2007, 01:22 PM   #6
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My check is in the mail. It was mailed 12/6. I should get it Monday.
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Old 12-08-2007, 11:00 PM   #7
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That seems like a long time. I canceled Thanksgiving Day and my check was mailed last week...
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Old 12-11-2007, 04:24 PM   #8
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Congratulations! Nice to get that monkey off your back ! You going OTA only or to a better provider?
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Old 12-25-2007, 07:40 PM   #9
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I am eagerly awaiting my next D* bill and bank statement. I was overcharged just under $600 for an HR20 and 5LNB dish upgrade. Called it to D* attention a few weeks ago and they owned up to the error immediately. It also looks like I was lucky and did not bounce any checks to anyone.

Might drop the direct withdrawal option if they are not prompt about the refund. Other than that, for such a big snafu, it was (so far) pretty easy to fix.
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Old 12-25-2007, 07:47 PM   #10
rmassey
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I canceled in June and just received a check for $1.97 on Dec. 20. Six months, sure that seems about right and fair to consumers..... I'm sure D* wouldn't mind if I took six months to pay my monthly bill
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Old 12-26-2007, 04:14 PM   #11
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I had to ask again

Had a cancelled order, but was charged anyway and told I would be refunded in a month or possibly 2.
After 3 months I emailed, was replied and apologized to, and refunded within a day.
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