TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Series3 HDTV DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 02-11-2015, 11:00 PM   #1
BronzeGeek
Registered User
 
Join Date: Feb 2015
Posts: 3
Cablecards work but not shown as paired?

I have an issue where my 2 Cisco Cablecards are working but don't seem to be shown as paired.

My Series 3 (250B) starting acting up (e.g., not tuning all channels, reboot when Cablecard inserted) & I noticed that several of the power supply capacitors were bulging. I replaced most of them (11 total) & this solved the Cablecard reboot issue but the cable cards were no longer paired.

I then called Suddenlink to try to get the 2 Cablecards paired, with no success after 2 calls. I went by the local office & swapped for 2 new cards & I thought I was able to get them paired with a support call (although they had messed up the channel provisioning on my account & this had to be fixed).

I now get the full set of channels & can record on both tuners but the status screens do not show them as paired.

Host ID (card 1): "In order to start cable service for this device, please contact your cable provider..." & Type: One-Way Auth Received

Host ID (card 2): "In order to start cable service for this device, please contact your cable provider..." & Type: One-Way

CA Status (both cards): Status: Ready
Active Programs (both cards): N/A-101-Ent-xxx
DAVIC Status (both cards): Locked

CP Auth Status (card 1): Locked
CP Auth Status (card 2): Waiting for CP Auth
CP CCI (both cards): 0x0

I called Suddenlink back & they said they see both cards as paired, so if I thought there was an issue they'd need to send out a tech.

I checked the signal on a couple of channels & signal strength for both cards is 90-100 dB with SNR 34-36 dB. Card 1 is shown as Tuner 1 & card 2 is shown as Tuner 0. Module State for both is Operating Normally.

Is this most likely just a case of screwy provisioning by Suddenlink that the tech can hopefully straighten out with a visit?

Since the drive was 4 years old I went ahead & got a new drive (replaced WD Green 1TB with Green 2TB using WinMFS). I see the same behavior with either drive, I originally tested after replacing the caps before touching the drive.

BronzeGeek is offline   Reply With Quote
Old 02-12-2015, 02:51 AM   #2
wmcbrine
Resistance Useless
 
wmcbrine's Avatar
 
Join Date: Aug 2003
Posts: 9,530
Unpaired (but activated) CableCards will still work for all channels that don't have the copy-prohibit flag set.

__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
wmcbrine is offline   Reply With Quote
Old 02-12-2015, 04:19 AM   #3
ThAbtO
TiVoholic by the bay
 
ThAbtO's Avatar
 
Join Date: Apr 2000
Location: SF Bay Area
Posts: 5,571
TC CLUB MEMBER
Quote:
Originally Posted by support.tivo.com
Suddenlink Support: 1-888-822-5151
Taken directly off Tivo supprt site.

__________________
Series 2 (PLS, sold)
TiVo HD 1TB (157 HD Hrs, PLS, "652")
Juliet Basic (PLS)
OTA! OTA! OTA!

~~~~~

The TiVo Apocalypse begins on Sat 2013 Feb 16 00:00 GMT!
ThAbtO is offline   Reply With Quote
Old 02-12-2015, 11:11 PM   #4
BronzeGeek
Registered User
 
Join Date: Feb 2015
Posts: 3
That Suddenlink 888 # is the general tech support group, which is the same you get if you call the 800-972-5757 number shown on the Host ID screen (& is the same support # shown on the monthly bill). This is the group I've been calling. Of the 4 calls, I only got one person who seemed to actually know what they were doing. He was the one that noticed that someone had messed up the provisioning & that I did not even have all the correct channel groups set up on my account (though they'd been there for the previous 4 years & somehow mysteriously disappeared recently).

A tech is coming out & will hopefully get this squared away.

BronzeGeek is offline   Reply With Quote
Old 02-13-2015, 02:54 PM   #5
joewom
Registered User
 
Join Date: Dec 2013
Posts: 331
Quote:
Originally Posted by BronzeGeek View Post
That Suddenlink 888 # is the general tech support group, which is the same you get if you call the 800-972-5757 number shown on the Host ID screen (& is the same support # shown on the monthly bill). This is the group I've been calling. Of the 4 calls, I only got one person who seemed to actually know what they were doing. He was the one that noticed that someone had messed up the provisioning & that I did not even have all the correct channel groups set up on my account (though they'd been there for the previous 4 years & somehow mysteriously disappeared recently).

A tech is coming out & will hopefully get this squared away.
I love the tech thing for cable cards and channels. There is nothing (unless your on FIOS) the tech can do. At least for Mediacom. They come out and call the same number Tivo has for cable cards. Its comical. Unless its a signal issue or they come with multple cable cards to try the visit is wasted as it is something in the system wrong. It an easy out for the rep.

__________________
Roamio Plus - Lifetime
Roamio Basic
Premiere XL4 - Lifetime
Mini X6 - Lifetime
joewom is offline   Reply With Quote
Old 02-14-2015, 09:29 AM   #6
BronzeGeek
Registered User
 
Join Date: Feb 2015
Posts: 3
Quote:
Originally Posted by joewom View Post
I love the tech thing for cable cards and channels. There is nothing (unless your on FIOS) the tech can do. At least for Mediacom. They come out and call the same number Tivo has for cable cards. Its comical. Unless its a signal issue or they come with multple cable cards to try the visit is wasted as it is something in the system wrong. It an easy out for the rep.
The tech came by & basically said it looks like everything is working since you can tune & record channels with both cards, nothing we can do. Their system shows both cards are paired & they have no explanation why the card settings are showing the status I posted before.

BronzeGeek is offline   Reply With Quote
Reply
Forum Jump







Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off


Advertisements





TiVo Community
Powered by vBulletin® Version 3.8.5
Copyright ©2000 - 2015, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media


(C) 2015 DBNet - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 06:22 PM.
Page generated in 0.06189203 seconds (75.49% PHP - 24.51% MySQL) with 18 queries