Both HR10 rebooting

[Dmtalon]

I broke down and 'sliced' 6.3e Friday night that's been sitting on my box since 8/17, and we've been reboot free since. Watched the entire Patriots/Colts game tonight without a single reboot... w00t!!!

[stevel]

I had this strange thought that since so many of the reboots are related to CBS and were at the same time - we know that CBS uses TiVoMatics. Could it be that they're sending one that is somehow malformed so that it causes a reboot? I know that some of us saw a strange TiVoMatic behavior on Cold Case a week or so ago.

[phox_mulder]

I've seen some odd glitches on my S3 recorded CBS HD programs.

I wonder if these glitches translate to a reboot on the HR10?


phox

[RandCfilm]

Originally Posted by stevel

I had this strange thought that since so many of the reboots are related to CBS and were at the same time - we know that CBS uses TiVoMatics. Could it be that they're sending one that is somehow malformed so that it causes a reboot? I know that some of us saw a strange TiVoMatic behavior on Cold Case a week or so ago.

If TiVoMatics are the to record then my post #120 addressed this.

[RandCfilm]

Originally Posted by phox_mulder

I've seen some odd glitches on my S3 recorded CBS HD programs.

I wonder if these glitches translate to a reboot on the HR10?


phox

This was my original thought when I confirmed CBS was causing the reboot. When I cross referenced several shows last week the glitches did not coincide with the reboot.

[Castaa]

I have 6.3a and am also experiencing the reboot issues mentioned by many here. I was convinced before visiting this forum that my HR10-250 box was dying. I was very upset at this notion since I'm planning on keeping this box until D* finally drops the MPEG-2 HD feeds. Hopefully many years from now.


A big thank you to the folks that have tracked down the cause and solution to this issue. I'll try to upgrade to 6.3e when I get a chance. Sadly that's a pain in butt since a phone line is no where near my TV room.

[captenblack]

Just tonight started getting reboots on my hr10-250 while watching a recorded show. Coincidentally at the same time I was recording my first show on CBS on the Tivo (Amazing Race) since swapping the hard drive and power supply a couple months ago.

Thanks to this thread I understand it's not just me. I have 6.3d and am trying to update to "e" but no luck yet. No big deal right now as I can record CBS shows on another DirecTV DVR.

Thanks again for all the info!

[markis]

Well, it was a bit of a hassle to force the call for the 6.3e slice and manually upgrade, but I made it through 3 hours of CBS (and other shows on the other tuner) without a hitch last tonight for the first time in over a week.

I'm crossing my fingers that I don't get any new 6.3e glitches.

[jnudler]

Just called DTV about 10-250 rebooting all the time. They told me that I was lucky, I called just in time for an upgrade. I could have their PVR for a low, low price! I told them I do not want their PVR, I want my TIVO. They said, too bad. We can't do anything to help you. We can't help that the units are rebooting. He agreed that the reboots are SW problems and I would just have to hope a new release came out soon! My modem is also not working and asked what I could do about that, told the same thing, we will replace the unit with ours or maybe I should go to ebay and buy another unit for myself. They suck.

Running 6.3a and still getting same reboots at times everyone else on this forum is talking about.

jules

[Sir_winealot]

Originally Posted by incog-neato

"In the stream" infers it is coming down off the sat. as it usually does then a phone call would "trigger" it to update. As of now it's NOT in the stream but is actually being downloaded over the phone line (or if you have it set to use your ISP that way) like the old days of telephone modems. So the answer still remains, it's not in the stream but is literally coming from the phone line.

I had thought that the stream had inferred both ...either through the sat, or the phone line. Thanks for setting me straight.

I'll never make that mistake again.

In any event, I keep forcing calls but it won't complete. I keep getting "Service not answering." Changed the call in # several times, but to no avail.

[mpar1]

Hmmm..... My HR10-250 rebooted during (wait for it) CBS' broadcast of the LSU-Alabama game Saturday. My wife says it rebooted twice the previous weekend while I was out of town. I don't know what channel she was watching.

I guess I'll make my first call in 300 days for 6.3e

[97ws6]

Originally Posted by jnudler

Just called DTV about 10-250 rebooting all the time. They told me that I was lucky, I called just in time for an upgrade. I could have their PVR for a low, low price! I told them I do not want their PVR, I want my TIVO. They said, too bad. We can't do anything to help you. We can't help that the units are rebooting. He agreed that the reboots are SW problems and I would just have to hope a new release came out soon! My modem is also not working and asked what I could do about that, told the same thing, we will replace the unit with ours or maybe I should go to ebay and buy another unit for myself. They suck.

Running 6.3a and still getting same reboots at times everyone else on this forum is talking about.

jules

You can reset the modem by unplugging BOTH the power cord to the DVR and the phone line at the same time for about 30 seconds then plugging them back in. When the DVR reboots force the call. It's worth a try.


Edit: I watched and recorded CBS last night with no reboot issues. 6.3e worked.

[kkmike]

If I re-run ptvnet and answer yes to upgrades;
will an awaiting update install?
will programs, season passes etc still be there?

It's been a couple years since I ran it, can't remember if it's destructive or not.

Thanks

[hl52]

My HR 10-250, running 6.3a, is rebooting every night if either tuner is on the sat feed of CBS. I get no OTA channels. I have no land line and the receiver has not made a call in 375 days. I am traveling to my sisters and am planning to take the 10-250 with me so I can make the call using her land line.

How can I tell if I have 6.3e and just need to call to trigger the update?
Will I have to connect one or both sat feeds to get updated?
I can leave it connected to the phone line at her house for 3 weeks, but if she has a spare sat feed for all that time I don't know.

Thanks to all you tech savvy people here for diagnosing the 10-250 problem.

[stevel]

The only way to tell if the box has 6.3e waiting is if you have "hacked" it and use TiVoWebPlus to look in MFS>SwSystem to see if it is there. You don't need the sat feed connected to make a phone call, and I have read that people are getting 6.3e over the phone line, so a call or two may be all you need.

[poppagene]

Originally Posted by kkmike

If I re-run ptvnet and answer yes to upgrades;
will an awaiting update install?
will programs, season passes etc still be there?

It's been a couple years since I ran it, can't remember if it's destructive or not.

Thanks

yes for recorded programs, season passes, and to-do list.
you will force a daily call and the status should change to pending restart. Force the restart and 6.3e should install. If the status doesn;t change to pending restart, you will need to keep trying with the daily calls until you are showing pending restart.

however, your tivoweb, ftp, telnet, and other goodies that came with ptvnet will vanish -- you will have to reinstall the ptvnet software after the upgrade to 6.3e has completed. I used an older version of the software and in order to make it work I have to remember to let the ptvnet CD to boot normally and at the first prompt, type: ctrl-c

Then I type: PTVnet force

and follow the prompts from there.

[kkmike]

Originally Posted by poppagene

yes for recorded programs, season passes, and to-do list.
you will force a daily call and the status should change to pending restart. Force the restart and 6.3e should install. If the status doesn;t change to pending restart, you will need to keep trying with the daily calls until you are showing pending restart.

however, your tivoweb, ftp, telnet, and other goodies that came with ptvnet will vanish -- you will have to reinstall the ptvnet software after the upgrade to 6.3e has completed. I used an older version of the software and in order to make it work I have to remember to let the ptvnet CD to boot normally and at the first prompt, type: ctrl-c

Then I type: PTVnet force

and follow the prompts from there.

Thanks for your help. It's already pending restart, but the install is never successful, so I'm hoping it's because of the no upgrade flag.

[AstroDad]

Thank goodness for this thread, i thought my hard drive was bugging out on me. I upgraded to 6.3e just hoping that would fix the problem, but haven't been able to verify whether that fixed it. Sounds like it should!

[Cabinwood]

One of my H10's rebooted for the first time last night while watching the Amazing Race. Just for information, I've had 6.3e for a long time...

[iaflyer]

Originally Posted by Cabinwood

One of my H10's rebooted for the first time last night while watching the Amazing Race. Just for information, I've had 6.3e for a long time...

Hm - I'm only one data point, but I updated my HR10-250 from 6.3c to 6.3e on Friday after having rebooting during several CBS prime time shows last week. The Tivo made it through Amazing Race without a reboot so it seems like it's somewhat fixed. I'll wait until the weekly lineup goes through but it seems to be fixed.

[RandCfilm]

Originally Posted by Sir_winealot

I had thought that the stream had inferred both ...either through the sat, or the phone line. Thanks for setting me straight.

I'll never make that mistake again.

Sorry about that Sir_winealot, as I posted earlier I will now refer to "sat" or "phone" to eliminate any confusion.

[Robert Spalding]

I upgraded to 6.3e with the ptvnet upgrade disc but now I've lost network access to my Tivo, what the hell happened?

[stevel]

Perhaps you should ask in the ptvnet support forum.

[Robert Spalding]

they are no help there, i've tried.

[stevel]

Well, then maybe you should learn for yourself what these scripts are doing, as they are based on work that was developed by various hobbyists and the information and tools are available for free through the forums at deal database dot com. You will need to take the time to collect the information and understand the steps, but the reward is that when something goes wrong, you'll be far better equipped to resolve it on your own.

FWIW, I just updated my HR10 from 6.3c to 6.3e and preserved all my networking features. I have never used ptvnet.

[Sir_winealot]

Originally Posted by RandCfilm

Sorry about that Sir_winealot, as I posted earlier I will now refer to "sat" or "phone" to eliminate any confusion.

No worries Rand ...I just didn't realize there was a difference -but now I do!


For the last 5 days, I couldn't get my unit to complete a call and upgrade to 6.3e ...it would say "Call interrupted," or "Service not answering." I tried changing call in numbers 2 dozen times, and most times it couldn't even complete the test call because of "Service not answering."

I even unhooked my wireless fax modem and ran a hard wire to my phone jack ...still, it wouldn't complete.

Last night, after changing the number yet again ...I forced a call and it made it to "downloading" where it stayed for over 4 hours! I finally unplugged the phone line as that seemed to be a bit of overkill on the time needed for a s/w upgrade.

On the very next call, it again went back to "Service not answering."

I forced 3 more calls, and on the 3rd ...it got to "downloading" once again and after 25 minutes finished up and I (finally) got a "pending restart," and 6.3e.

I started thinking that I had a bad modem, but I guess you have to just keep trying. Thus far, no more reboot problems on CBS.

[RandCfilm]

Originally Posted by Sir_winealot

No worries Rand ...I just didn't realize there was a difference -but now I do!


For the last 5 days, I couldn't get my unit to complete a call and upgrade to 6.3e ...it would say "Call interrupted," or "Service not answering." I tried changing call in numbers 2 dozen times, and most times it couldn't even complete the test call because of "Service not answering."

I even unhooked my wireless fax modem and ran a hard wire to my phone jack ...still, it wouldn't complete.

Last night, after changing the number yet again ...I forced a call and it made it to "downloading" where it stayed for over 4 hours! I finally unplugged the phone line as that seemed to be a bit of overkill on the time needed for a s/w upgrade.

On the very next call, it again went back to "Service not answering."

I forced 3 more calls, and on the 3rd ...it got to "downloading" once again and after 25 minutes finished up and I (finally) got a "pending restart," and 6.3e.

I started thinking that I had a bad modem, but I guess you have to just keep trying. Thus far, no more reboot problems on CBS.

I hope I don't have that much trouble, I am going to take my 6.3d unit to fiends to use the land line since I don't have one. I've had enough reboots and I think I have gave D* enough information with logs and times that I can move on and get reboot free here.

[wickdD]

i had noticed what RandCfilm had said about 6.3d rebooting and 3.e not rebooting. I upgraded my 6.3d to e and have not had an more reboots.

[Church AV Guy]

I have had a very similar experience with my HR10s. I have three of them, and at one point all three of them rebooted within one second of each other. I immediately dismissed anything but the data stream as the cause. All of them had one tuner on CBS at that moment, so I had in one stroke, narrowed it CBS as the source of the problem. I rearranged my SPs so all the CBS programming was on only one of the HR 10s, and I also arranged it so there was nothing else being recorded with these shows, so if a reboot happened, it would only lose part of the CBS show. For the next week I experimented with HD vs SD feeds, and power down and up just before a scheduled program. Nothing helped, the HR10s that had no CBS programming hummed right along with no further reboots, while the one with all the CBS programming rebooted almost every time it tried to record more than an hour.

It rebooted TWICE Thursday evening during Without a Trace, so I decided to try the upgrade. I was running 6.3a on all three of my TIVos. The upgrade was very easy and relatively fast. I would say, from the time I plugged the phone back in and forced a call to when I had 6.3e up and running was about 45 minutes. I set the one newly upgraded to 6.3e TIVo to channels 2 and 81, corresponding to CBS SD and HD feeds. Then I went to bed. The next morning, I checked, and the unit had not rebooted. All that day, no reboots. Friday evening it recorded Moonlight with no problems, the first time in two weeks or so without a reboot during a one hour recording. It is now Tuesday evening and I have not seen a reboot on any of my TIVos since I upgraded the one unit to 6.3e.

Since I haven't experienced any bad effects of 6.3e, I am leaning towards bringing the other two to 6.3e also. Have there been bad reports about 6.3e from other users?

Just wanted to put my experience into the mix.

[rbreding]

Originally Posted by stevel

Perhaps you should ask in the ptvnet support forum.

Heh....I was going to say the same thing. People sell you something, THEY should support it.