9.2 has arrived... - Page 8

bmoura · 10-18-2007, 03:44 AM

Quote:

Originally Posted by TiivoDog

Is there a Priority Page set up for 9.2? I have 9.1, but I have yet to be put on the 'guest list'..... Additionally, I have connected a few times, but it has to be downloaded/installed.

9.2J just showed up tonight on my Tivo HD. Guess we'll have to wait to see which drives are Tivo certified for the expansion.

bicker · 10-18-2007, 05:12 AM

Quote:

Originally Posted by ToddNeedsTiVo

Good grief, again with the animosity toward those of us who would dare to discuss TiVo's dearth of changelog information. I'm sorry encountering a discussion about software development when you're off the clock bums you out 'n all, but features and enhancements and fixes on a TiVo come about through software development.

Not speaking for yunlin12, but the reality is that this is not a thread to discuss TiVo's software development process. There actually is a thread for moaning about Release Notes, and this is NOT that thread.

As yunlin12 pointed out, the best use for this thread is people relaying their own personal experiences with 9.2.

bicker · 10-18-2007, 05:13 AM

Quote:

Originally Posted by formulaben

Uh, OK...so you're NOT bicker1 on another forum? Yeah, thought so...

Are you even paying attention? Read what I wrote again.

Bierboy · 10-18-2007, 06:42 AM

Quote:

Originally Posted by Saturn

I'll simplify it just for you:

TiVo's official response to the many 9.1 problems has been virtually non-existant and that's unacceptable to me.

Then get rid of your freaking TiVo, dump your service and quit wasting our time.

Ereth · 10-18-2007, 07:28 AM

Quote:

Originally Posted by Bierboy

Then get rid of your freaking TiVo, dump your service and quit wasting our time.

Right. Because trying to communicate how a company could do a better job is such a total waste of time.

I happen to agree with Saturn. It's hard to find a bigger TiVo fanboy than me. For seven years I've been raving about TiVo and how it's the greatest thing since sliced bread.

And last week I was forced to take every last season pass off my S3. It is an inert box, useless, because of 9.1 and how it caused my cablecards to stop working. The most important feature TiVo has is reliable recording of shows. Everything else is secondary.

If it won't record the shows, it doesn't matter whether there's 30 second skip or not. It doesn't matter if it has Wishlists or pixelation or anything else. Trick plays on a blank screen are not interesting. ToDo lists filled with "This show was not recorded because the video signal was not available" is not interesting.

My TiVos have never missed shows in the 7 years I've been buying them. And then they started missing all of them. That's a pretty serious problem, wouldn't you agree?

So, right now, I have a $1000 paperweight, with lifetime service. And for the first time EVER, I don't trust that my TiVo will do what I told it. And I've moved to somebody elses DVR because missing shows is unacceptable. Sure, the interface isn't TiVo. The features aren't TiVo. But when I get home at night, the shows I want to watch are there, and THAT is the most important feature.

Trust is very hard to win, and even harder to regain. I used to trust my TiVos, unconditionally. Now I don't. How do you fix that?

You fix it with communication. Back in the old days, TiVo would have done exactly that. They would have been in here answering questions. They would have told us that they were working on it. They would have told us that they had a potential fix and it was in testing. They would have told us that they were sending the fix out to a small group of users for field testing. And they would have told us when they were flipping the big switch to send it to everyone.

No offense to TiVoPony, who I like, but Richard Bullwinkle would have been all over this forum telling us what was going on. I suspect that TiVo itself is different now, and Pony is more limited in what he can say, and that it's not his fault, but as a company, TiVo is far more tight-lipped than they used to be.

This isn't the first time we've had a significant bug. Read the archives for previous times. What's different this time is the almost total silence coming from TiVo.

When someone like me, who even came in here to defend TiVo for price changes, to turn his TiVo off and declare it to be "useless" means TiVo has a serious problem, and a company who lives and dies off it's reputation for reliability cannot ignore a problem like that, and certainly will not win new "Raving Fans" by refusing to comment on the issue.

I'm still here, but my TiVo does not record anything I actually care about any more. Simply because I cannot trust that it will do so reliably.

Even if TiVo doesn't want to give us "detailed release notes", they absolutely should acknowledge the cablecard problem and let us know if it's fixed. Until we KNOW that it's fixed, my S3 will remain a paperweight. And I damned sure won't be buying another one. And I won't be recommending to my friends that they do, either.

And that's why TiVo should communicate better. Period.

tivoknucklehead · 10-18-2007, 07:36 AM

Quote:

Originally Posted by Ereth

Right. Because trying to communicate how a company could do a better job is such a total waste of time.

I happen to agree with Saturn. It's hard to find a bigger TiVo fanboy than me. For seven years I've been raving about TiVo and how it's the greatest thing since sliced bread.

And last week I was forced to take every last season pass off my S3. It is an inert box, useless, because of 9.1 and how it caused my cablecards to stop working. The most important feature TiVo has is reliable recording of shows. Everything else is secondary.

If it won't record the shows, it doesn't matter whether there's 30 second skip or not. It doesn't matter if it has Wishlists or pixelation or anything else. Trick plays on a blank screen are not interesting. ToDo lists filled with "This show was not recorded because the video signal was not available" is not interesting.

My TiVos have never missed shows in the 7 years I've been buying them. And then they started missing all of them. That's a pretty serious problem, wouldn't you agree?

So, right now, I have a $1000 paperweight, with lifetime service. And for the first time EVER, I don't trust that my TiVo will do what I told it. And I've moved to somebody elses DVR because missing shows is unacceptable. Sure, the interface isn't TiVo. The features aren't TiVo. But when I get home at night, the shows I want to watch are there, and THAT is the most important feature.

Trust is very hard to win, and even harder to regain. I used to trust my TiVos, unconditionally. Now I don't. How do you fix that?

You fix it with communication. Back in the old days, TiVo would have done exactly that. They would have been in here answering questions. They would have told us that they were working on it. They would have told us that they had a potential fix and it was in testing. They would have told us that they were sending the fix out to a small group of users for field testing. And they would have told us when they were flipping the big switch to send it to everyone.

No offense to TiVoPony, who I like, but Richard Bullwinkle would have been all over this forum telling us what was going on. I suspect that TiVo itself is different now, and Pony is more limited in what he can say, and that it's not his fault, but as a company, TiVo is far more tight-lipped than they used to be.

This isn't the first time we've had a significant bug. Read the archives for previous times. What's different this time is the almost total silence coming from TiVo.

When someone like me, who even came in here to defend TiVo for price changes, to turn his TiVo off and declare it to be "useless" means TiVo has a serious problem, and a company who lives and dies off it's reputation for reliability cannot ignore a problem like that, and certainly will not win new "Raving Fans" by refusing to comment on the issue.

I'm still here, but my TiVo does not record anything I actually care about any more. Simply because I cannot trust that it will do so reliably.

Even if TiVo doesn't want to give us "detailed release notes", they absolutely should acknowledge the cablecard problem and let us know if it's fixed. Until we KNOW that it's fixed, my S3 will remain a paperweight. And I damned sure won't be buying another one. And I won't be recommending to my friends that they do, either.

And that's why TiVo should communicate better. Period.

I couldn't have said it any better, the cablecard "no video signal" is the worst Tivo bug ever and needs to be acknowledged by Tivo ASAP. Like you, i have transferred by important recordings over to a non Tivo DVR until this mess is fixed

GoHokies! · 10-18-2007, 07:41 AM

Quote:

Originally Posted by Ereth

Lots of good stuff.

Yes, Tivo certainly could communicate better.

More important than acknowledging the bug, they should fix it. Does 9.2 fix the problem? Presumably, since we saw 9.1 and then 9.2 in such short order, 9.2 is designed to fix serious bugs like that one. If you don't have it, I think that a quick phone call would get it pushed to you ASAP (hopefully).

bicker · 10-18-2007, 08:17 AM

Quote:

Originally Posted by Ereth

Right. Because trying to communicate how a company could do a better job is such a total waste of time.

It's a bit like telling your co-workers how your mechanic could have done a better job fixing your car. Neither you nor the people you're telling this to benefit from it. I think everyone wishes TiVo would communicate better... that's not the point. At this point, it has gotten to the point that threads that are ostensibly supposed to be HELPING people get the most out of their TiVos are instead ALL being overrun by people misdirecting their frustration.

dig_duggler · 10-18-2007, 08:19 AM

Ereth pretty much nailed it for me. The trust issue. Throughout the years, I've never been unsure of whether or not my Tivo would get the recordings. Minor bugs, minor quibbles. I'm pretty vocal about them here, but I still trusted and loved my Tivo. But now it's different. I'm going to be sitting at my Tivo at 6:59 tonight to make sure it works. And not even an admission of a problem. Anywhere. There's still multiple reports that the CSRs don't know about this bug; that level two techs are telling people this bug is impossible; Pony pops in and chimes on an update, but doesn't mention whether or not it addresses a bug that cripples core function for a lot of users. If I didn't have lifetime, I certainly would cancel. I already paid my money (in an exclusive VIP offer that turned out to be extended and then re-offered to the TivoHD) and will now wait around like a chump to see if it gets fixed.

TokyoShoe · 10-18-2007, 08:32 AM

I've been forcing my TivoHD to check every few hours since Tuesday. So far, I'm still stuck on 8.1.something and it hasn't found anything yet. I've got an eSATA drive that I'm dieing to hook up, and my regular TivoHD Drive is almost out of space! I signed up on the 9.1 "Priority Page" as someone in another thread recommended, but still no go.

Is there ANY other way to force a patch to roll out to a specific Tivo unit faster?

bicker · 10-18-2007, 08:33 AM

Sorry, no.

TokyoShoe · 10-18-2007, 08:38 AM

Quote:

Originally Posted by bicker

Sorry, no.

Well drat, I guess I'll have to just wait and hope I don't run out of space before it gets enabled.

quadhog · 10-18-2007, 09:04 AM

Ignore this, see below.

quadhog · 10-18-2007, 09:12 AM

Quote:

Originally Posted by richsadams

[and my reply) Sevenpants (I'd ask about the name...but then...maybe not

) referred to when trying eSATA P&P on his TiVo HD.

quadhog, did you attempt this with a TiVo HD or an Original S3?

BTW, thanks for the posts...and welcome!

Knew I forgot something...it was a TiVoHD. I went directly from 8.1 to 9.2.
Thanks for the greet rich.

P.S. Man, that removing URLs is a pain in the butt.

flatcurve · 10-18-2007, 09:15 AM

at least TiVo notifies you that an update has even happened. In my experience with DishNetwork and Comcast DVRs, updates get pushed on those all the time without so much as a wink and a nod. One day you either notice a new bug, or that an old one got fixed.

The reason (I think) that TiVo doesn't make release notes is that the vast majority of their customer base doesn't care about them. They'd really just be making the notes for power users like us. And as we've seen, that's an audience that will be critical regardless of what bugs are fixed. As those of us who've ever developed software know, sometimes you don't always fix all the bugs in the next release. In fact, chances are you introduced a couple more. So any glaring omissions on the release notes will raise cries of injustice from the diehards, while your average Dick & Jane will just be happy that their cable card is working again. And TiVo is not a software company, so all comparisons to other software vendors (like Microsoft) are moot. They are first and foremost a hardware company. I don't really see a lot of dedicated hardware vendors make a fuss when updating their proprietary software.

RoyK · 10-18-2007, 09:22 AM

Quote:

Originally Posted by flatcurve

....... And TiVo is not a software company, so all comparisons to other software vendors (like Microsoft) are moot. They are first and foremost a hardware company. I don't really see a lot of dedicated hardware vendors make a fuss when updating their proprietary software.

I'm sure they'd be interested in knowing that.

bicker · 10-18-2007, 09:29 AM

RoyK: Glad to find something I can agree with you about, at least to some extent: TiVo is not a hardware company. They are listed, "first and foremost", as a Services company.

qili · 10-18-2007, 09:52 AM

Quote:

Originally Posted by bicker

An analogy requires parity.

the parity was clearly stated in my "analogy" to help you understand it.

Quote:

My point was that the sides of the analogy were not analogous.

you are clearly entitled for that view, however wrong I think it is.

Quote:

I don't know why this is so hard for people to understand

I don't know why this is so hard for you to understand it either.

Quote:

-- oh wait -- yes I do: It undercuts the arguments against what I was saying. How conveeeenient.

However, I do see that people have different levels of comprehension, some better than others. when you fail to understand it, I don't root cause it negatively, as you so convinently and viciously did.

qili · 10-18-2007, 09:53 AM

Quote:

Originally Posted by Bierboy

Then get rid of your freaking TiVo, dump your service and quit wasting our time.

you have every right to skip it. We are not responsible for your wasting your time, however.

flatcurve · 10-18-2007, 10:03 AM

Quote:

Originally Posted by RoyK

I'm sure they'd be interested in knowing that.

Service company, hardware company, whatever... Point is they don't fit the same mold as other examples people have been pulling out here (McDonald's, Microsoft)

Can we all just relax and watch TV or are we going to keep attacking TiVo for releasing a new version of software?

bicker · 10-18-2007, 11:42 AM

Quote:

Originally Posted by qili

However, I do see that people have different levels of comprehension, some better than others. when you fail to understand it, I don't root cause it negatively, as you so convinently and viciously did.

Infriggencredible. If someone says something is bad, that is a negative statement. If someone says something is good, that is a positive statement. The way you'd have it, if someone says something that you agree with it is a positive statement and if they say something you disagree with it is a negative statement.

This isn't rocket science.

qili · 10-18-2007, 12:13 PM

Quote:

Originally Posted by bicker

This isn't rocket science.

that I agree. but i have yet to figure out why some people are having troubles undestanding "analogy".

formulaben · 10-18-2007, 12:19 PM

Quote:

Originally Posted by bicker

Are you even paying attention? Read what I wrote again.

And are YOU paying attention?

<--- means something...unless, of course, it would be illogical.

Revolutionary · 10-18-2007, 12:22 PM

This has become the most inane, useless bickering (no pun or offense intended) that I have yet to encounter on TCF. It was amusing for a while. Now it's just ridiculous.

SCSIRAID · 10-18-2007, 12:25 PM

Quote:

Originally Posted by Revolutionary

This has become the most inane, useless bickering (no pun or offense intended) that I have yet to encounter on TCF. It was amusing for a while. Now it's just ridiculous.

+1

qili · 10-18-2007, 12:25 PM

Quote:

Originally Posted by scsiraid

+1

+2

flatcurve · 10-18-2007, 12:26 PM

Quote:

Originally Posted by Revolutionary

This has become the most inane, useless bickering (no pun or offense intended) that I have yet to encounter on TCF. It was amusing for a while. Now it's just ridiculous.

I totally agree. If you boil it down, this thread is maybe 1 page of 9.2 information, and 7 pages of arguing...

qili · 10-18-2007, 12:26 PM

bicker bickers too much.

no pun intended.

let's move on, shall we?

bicker · 10-18-2007, 12:31 PM

Quote:

Originally Posted by qili

that I agree. but i have yet to figure out why some people are having troubles undestanding "analogy".

Maybe because you don't know what the purpose of an analogy is. As I've mentioned, parity is necessary, otherwise, you're basically saying "This is DIFFERENT from this, so this is DIFFERENT from that."

bicker · 10-18-2007, 12:33 PM

Quote:

Originally Posted by Revolutionary

This has become the most inane, useless bickering (no pun or offense intended) that I have yet to encounter on TCF. It was amusing for a while. Now it's just ridiculous.

I agree. I'm "Ignoring" him, and focusing just on 9.2 related messages here from this point forward.