Can't get a phone connection

Irishsox1 · 09-17-2007, 10:17 PM

I have a Hughes SD 40 and I connect through the phone line. Since I downloaded the recent update, my regular phone number connection stopped working and everyone that I try comes back with the same message: "Could not Connect" I've tried every phone number in my area code and my settings have not changed. Is this caused by the update?, did these update numbers just stop working? Any ideas? Also, it sometimes freezes up when switching the numbers requiring a unplug reboot.

Dkerr24 · 09-17-2007, 11:10 PM

The easiest fix would be to do nothing. Unplug that phone cord and leave it unplugged. The unit will function normally without a phone connection.

DouglasPHill · 09-18-2007, 07:16 AM

Mine stopped being able to make a successful phone call after this last update.

Irishsox1 · 09-18-2007, 10:59 AM

I unplugged the phone line to the box.

However, I know there is a big update planned in the future that I've been looking forward to (deleted file, on-line programming) and I won't be able to get that or the corrected update to fix this problem. Is that it for connecting the phone? As long as I have the most recent update I won't be able to get the software update? That blows!

whodat1 · 09-20-2007, 02:22 PM

Quote:

Originally Posted by Dkerr24

The easiest fix would be to do nothing. Unplug that phone cord and leave it unplugged. The unit will function normally without a phone connection.

Actually, I found out last year that after 270 days my box stopped working. After running a 50' extension cord to where the box was and doing an update, it started working again.

rlj5242 · 09-20-2007, 02:32 PM

Quote:

Originally Posted by whodat1

Actually, I found out last year that after 270 days my box stopped working.

That has been proven not to be a problem over and over again. If that is a fact, my GXCEBOT would have stopped working years ago. I'm at almost 1,500 days since my last successful phone call.

-Robert

whodat1 · 09-20-2007, 02:47 PM

Hmmm, interesting. I didn't get a notice from DTV or anything, just the standard message saying it's been xxx Days since your last call. Maybe the 270 days was coincidental with something else going on. I did get my service back after making the call though.

Irishsox1 · 09-20-2007, 05:56 PM

I got mine to work by disabling the call waiting feature. It worked with the *70 for two years then after 6.3e it stopped working. It connect 1 time as it was testing the phone connection, then when I tried to do it again, it stopped working. I'm back to not being able to connect.

litzdog911 · 09-20-2007, 07:36 PM

Quote:

Originally Posted by whodat1

Actually, I found out last year that after 270 days my box stopped working. After running a 50' extension cord to where the box was and doing an update, it started working again.

There was a problem that the Tivo could hang if you had too many undeleted messages when you went to view your messages. That's supposedly one of the fixes in 6.3e.