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08-03-2007, 10:57 AM
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#1
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Registered User
Join Date: Jan 2004
Posts: 1,282
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Part or Model Number for M-cards?
Can those Tivo HD users with M-cards please provide the model number or part number for the M-card?
If there is a SKU or other code on their installation receipt that would also be helpful.
This will aid those of us getting installations and talking to cable company CSRs who aren't familiar with M-cards.
The cards might be in the system and they don't know how to locate them. Knowing the model number, part number, SKU, etc, might help us have them look up the part and we get the right card installed the first time.
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08-03-2007, 11:14 AM
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#2
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Registered User
Join Date: May 2002
Location: Tampa, FL
Posts: 1,398
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Quote:
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Originally Posted by jmpage2
Can those Tivo HD users with M-cards please provide the model number or part number for the M-card?
If there is a SKU or other code on their installation receipt that would also be helpful.
This will aid those of us getting installations and talking to cable company CSRs who aren't familiar with M-cards.
The cards might be in the system and they don't know how to locate them. Knowing the model number, part number, SKU, etc, might help us have them look up the part and we get the right card installed the first time.
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The first-tier CSR at BHN wasn't familiar with M-Cards so she transferred me to a more experienced CSR. He was able to search his database and identify the M-Card. I will be getting the M-Card next Tuesday. I will post more info after the install.
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08-03-2007, 11:17 AM
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#3
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Registered User
Join Date: Jan 2004
Posts: 1,282
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Quote:
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Originally Posted by sbiller
The first-tier CSR at BHN wasn't familiar with M-Cards so she transferred me to a more experienced CSR. He was able to search his database and identify the M-Card. I will be getting the M-Card next Tuesday. I will post more info after the install.
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I am set up for install on Monday and I would like to call the CSR who arranged it for me and see if he can find the M-card so I don't have to mess around with getting my cards swapped out at a later date.
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08-03-2007, 04:48 PM
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#4
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Registered User
Join Date: Jan 2004
Posts: 1,282
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From another user (thanks!)
Motorola PN: 514517-002-00
Barcode SKU: 12572 14271
At least for Comcast.
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08-03-2007, 11:05 PM
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#5
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Registered User
Join Date: Apr 2004
Location: Denver area
Posts: 4,367
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Quote:
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Originally Posted by jmpage2
From another user (thanks!)
Motorola PN: 514517-002-00
Barcode SKU: 12572 14271
At least for Comcast.
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Those are the Motorola codes.
The front of the card says "M-CARD" in white print on a red stripe and has "MediaCipher" with the Motorola logo on a pink background on the rest of the label.
If you get one, make a note of the card unique info on the back label:
SN (serial number)
UA (unit address)
MAC (MAC address)
Comcast will use the SN to identify the card in their accounting system.
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08-03-2007, 11:16 PM
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#6
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Registered User
Join Date: Oct 2002
Location: Baltimore, MD
Posts: 65
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Quote:
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Originally Posted by jfh3
Those are the Motorola codes.
SN (serial number)
UA (unit address)
MAC (MAC address)
Comcast will use the SN to identify the card in their accounting system.
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Are these numbers required to activate the card? I supplied a HostID and Card ID that appeared in the Pairing display on the TiVo. A CSR asked for the cable card model, but I didn't know it. I'll try to call with this info tomorrow.
Of course, the tech that came to my house had never seen a cableCARD and only supplied the Serial Number when he called his dispatcher.
__________________
Comcast - "What we've got here is... failure to communicate. Some men you just can't reach. So you get what we had here last week, which is the way he wants it... well, he gets it."
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08-04-2007, 06:04 AM
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#7
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Hardcore TiVo Geek
Join Date: Mar 2002
Location: .worcester.ma.us
Posts: 3,301
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Around here Charter asks for the id number printed on the card (alpha), the card's MAC address (hex), the cable card ID (numeric) and the host ID from the slot (numeric).
__________________
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To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
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08-04-2007, 11:23 AM
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#8
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Astute User
Join Date: Feb 2004
Location: Ontario Canada.
Posts: 17,872
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Quote:
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Originally Posted by RavenFan
Are these numbers required to activate the card? I supplied a HostID and Card ID that appeared in the Pairing display on the TiVo. A CSR asked for the cable card model, but I didn't know it. I'll try to call with this info tomorrow.
Of course, the tech that came to my house had never seen a cableCARD and only supplied the Serial Number when he called his dispatcher.
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The Serial number will "attach" the cablecard to your account so it can access the programming you subscribe to.
The HostID/CardID will marry the card to your set.
__________________
Series 2 234 Hr Lifetime.
Window XP and Ubuntu Linux on my PCs.
Watching more and more in HD direct now.
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08-05-2007, 08:27 AM
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#9
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Registered User
Join Date: Oct 2002
Location: Baltimore, MD
Posts: 65
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Quote:
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Originally Posted by classicsat
The Serial number will "attach" the cablecard to your account so it can access the programming you subscribe to.
The HostID/CardID will marry the card to your set.
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Just as I figured...Comcast does a really good job making sure that they can attach the card to my account to facilitate billing me. Now if they could only provide the service for which I'm being billed.
So far, i've wasted over 3 hours of time with a tech or on the phone, in addition to the 5.5 hours that I waited for the tech to arrive.
I do appreciate al the help that the experienced users have supplied in this forum. I feel like I am now armed with the appropriate information to get this thing to work if I can find a Comcast employee who actually believes me.
__________________
Comcast - "What we've got here is... failure to communicate. Some men you just can't reach. So you get what we had here last week, which is the way he wants it... well, he gets it."
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