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Old 06-07-2007, 08:49 PM   #1
codespy
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Non-RID unit card transfer problem

Experiencing a new problem. When I transfer my access card from my Sony A55 to my HDVR2, I usually can call DTV from my home phone or cell phone through automated system and say 721 or 722 to re-marry the card. Not working anymore.
The automated system shoots me over to customer service every time. My home phone # is listed on the account. I have tried home and cell phone, said 721, 722, 711, 726, ext. 721, ext. 722, resend signal, and no success through the automated system.

I get a periodic clicking from DTV then get transferred to customer service. Are they tightening up policy or what?

Or is there something else I can try without having to speak with a CSR?
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Old 06-07-2007, 09:50 PM   #2
litzdog911
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You're lucky it was working before. DirecTV's policy now is that you need to speak with a CSR to move access cards.
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Old 06-07-2007, 10:07 PM   #3
codespy
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Actually, not true. The automated system on my dad's account still resends signal by saying 721. I must have just done it too much on my account. On their website though, use this link and hit the 'clicking here' on the page where it says solutions, and you can refresh any particular receiver on your account. Something new I never saw before.

http://www.directv.com/DTVAPP/global...ssetId=1300015
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