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10-17-2006, 05:59 PM
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#1
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Don't Try
Join Date: Feb 2001
Location: Wisconsin
Posts: 1,035
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Does store.tivo.com really suck this much?
After the huge shipping/tracking/misinformation debacle with the S3 launch, I swore I'd never buy direct from Tivo.com again. Here we are only a few weeks later, and I gave in; I ordered two Tivo branded wireless adapters direct from Tivo.
I placed my order on 10/12 @ 9:00 pm, selected 2 day delivery.
I waited patiently until today, 10/17, but I still had no shipping notification, so I called in.
The CSR tells me that he sees 3 day shipping on the order, and that "it will ship today, I mean it did ship today". I thank him and ask for the tracking number, and he says "Um, it's blank, but I think UPS has a website where you can look that up."
So.... is every order of even the most basic accessory royally screwed like this? Am I just special? I guess I'll wait a bit more, try to get my tracking number and then fight for a refund of my 2 day shipping charges.
...and this time I'm REALLY never ordering from there again!
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10-17-2006, 06:02 PM
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#2
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Not so Senior Member
Join Date: Nov 2002
Posts: 5,556
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You know damn well that by mid-November you'll be ordering S3s by the dozen from TiVo Store.
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10-17-2006, 08:15 PM
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#3
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------ Alan ------
Join Date: Apr 2006
Location: Southern California
Posts: 804
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no
Quote:
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Originally Posted by etsolow
Does store.tivo.com really suck this much?
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absolutely not!
i've purchased two series 2's directly from TiVo and experienced excellent service both times.
--
Alan 
__________________
TCD540040 Lifetime
TCD652160 Monthly MSD
TCD652160 Monthly MSD
Toshiba RD-XS32S (DVR/DVD burner)
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10-17-2006, 08:22 PM
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#4
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Don't Try
Join Date: Feb 2001
Location: Wisconsin
Posts: 1,035
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Quote:
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Originally Posted by alansplace
absolutely not!
i've purchased two series 2's directly from TiVo and experienced excellent service both times.
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I guess I'm just special then!
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10-17-2006, 08:32 PM
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#5
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Registered User
Join Date: Oct 2005
Posts: 1,663
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Quote:
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Originally Posted by etsolow
I guess I'm just special then!
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I've been saying that about you for some time.
If you check the TiVo Store right now, you'll see that the wireless adapters have a note that says they'll ship in 7 to 10 days. I don't know if it said that when you ordered, but it seems like they may have a bit of a shortage of those right now (though HDTiVo will no doubt claim it is the result of a glut of them in Ethiopia, or something).
Maybe the thing that makes you special is bad luck in ordering from TiVo.
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10-17-2006, 08:43 PM
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#6
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Not so Senior Member
Join Date: Nov 2002
Posts: 5,556
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TiVo stocked too many adapters at their warehouse in Ethiopia. There is no shortage.
Quote:
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Originally Posted by alansplace
absolutely not!
i've purchased two series 2's directly from TiVo and experienced excellent service both times.
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I think the OP meant to limit this to transactions subsequent to the signing of the Declaration of Independence.
Last edited by HDTiVo : 10-17-2006 at 08:54 PM.
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10-18-2006, 10:45 AM
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#7
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Don't Try
Join Date: Feb 2001
Location: Wisconsin
Posts: 1,035
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Quote:
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Originally Posted by ChuckyBox
If you check the TiVo Store right now, you'll see that the wireless adapters have a note that says they'll ship in 7 to 10 days. I don't know if it said that when you ordered, but it seems like they may have a bit of a shortage of those right now
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I didn't notice that, but even if it did, it doesn't explain why the CSR indicated my shipping got downgraded to 3-day, and why a tracking number wasn't available on 10/17, when I found out last night that the order actually shipped on 10/16.
Oh well, the order is out for delivery today, so it looks like it was just more misinformation, as opposed to an actual screwed up order. I'll probably live. 
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10-18-2006, 10:49 AM
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#8
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Don't scream.
Join Date: May 2006
Location: Miles away from ordinary.
Posts: 4,212
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Quote:
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Originally Posted by HDTiVo
I think the OP meant to limit this to transactions subsequent to the signing of the Declaration of Independence.
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ROFL 
To the OP - you made one mistake. You called Tivo Customer Runaround (formerly Tivo Customer Service).
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10-18-2006, 11:22 AM
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#9
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Electrified by TiVo
Join Date: Apr 2004
Posts: 2,252
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I just bought a S2DT and asked for standard shipping. I got a shipping confirmation within 24 hours with the tracking info. TiVo arrived on time with no issues. I didn't call into support because I didn't have to. And all this was just two weeks after the initial S3 rush.
__________________
137hr Series 2
20/180hr HD
166hr DT Series 2
Galleon 2.55 on Ubuntu 9.04 server
5 Months and no MRV on my HD
Then and Than are the same word, right?
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10-18-2006, 11:34 AM
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#10
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Registered User
Join Date: Sep 2004
Posts: 4,223
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Quote:
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Originally Posted by Stormspace
I just bought a S2DT and asked for standard shipping. I got a shipping confirmation within 24 hours with the tracking info. TiVo arrived on time with no issues. I didn't call into support because I didn't have to. And all this was just two weeks after the initial S3 rush.
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I think it depends on what you order. It seems they use different warehouses to ship different items. And for some reason some of these do not provide any shipping information. I can't for the life of me figure out why TiVo doesn't get a real shipping system in place. You know how many less calls they would get if you could just log-in and see when your item shipped and the tracking number?
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10-18-2006, 11:44 AM
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#11
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Registered User
Join Date: Sep 2005
Posts: 95
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yes, the store stinks. I've had bad experiences as well.
For the tivo wireless adapter, I've stuck with buy.com and had much better success in getting the product in a timely fashion. Now that I think about it, I've ordered my tivos from there as well.
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05-14-2008, 07:29 PM
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#12
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Registered User
Join Date: May 2008
Posts: 2
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New Tivo Store works for me!
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