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Old 01-19-2007, 10:45 PM   #61
Razorbak
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My two cableCARDs for my new Series3 are scheduled to be installed by a WOW technician tomorrow. Wish me luck!
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Old 01-20-2007, 01:18 AM   #62
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Quote:
Originally Posted by Razorbak
My two cableCARDs for my new Series3 are scheduled to be installed by a WOW technician tomorrow. Wish me luck!
Before the tech leaves make sure chn319 & and chn316 works

BTW 319 SOAPnet does work... for me now... 316 still down
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Old 01-20-2007, 01:23 PM   #63
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Same here...in Detroit area, and 316 has NEVER worked.
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Old 01-21-2007, 12:31 AM   #64
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For the most part, everything went relatively smoothly. The technician was late, but the WoW home office called before the scheduled window was about to expire to determine whether I was still available and wanted to proceed, or whether I wanted to simply reschedule. I told them to go ahead and send the tech out as soon as he was available, since this was the only thing on my agenda for today, and I have been waiting for three weeks to get this done.

The technician -- a 3rd party contractor, not a WoW employee -- got both cards installed and switched over my two phone lines to WOW service within two hours, and the Tivo/cableCARD setup and debugging took up 2/3 of the total time. Since the tech had not done many cableCARD installations before, and had never done one on a Tivo unit, I gave him the instruction sheet from inside the Tivo box to use as a guide, and I cautioned him that it was very important to get the first card installed and activated BEFORE inserting the second card.

The first card took a little while to get sorted out (i.e., insert the card, wait several minutes for the Tivo to recognize it, jot down the card info, call it into the home office, talk back and forth with the home office agent using radio alphabet for the card letters, activate the card, wait for confirmation, test for digital channels, and then troubleshoot). After the home office activated the first card, the digital channels would not show up during the initial channel test, so the tech had to remove the card and reinsert it to re-initialize everything (per SOP, according to the home office) before the Tivo would detect the digital channels. But after that, everything went smoothly. The second card worked right off the bat, and didn't have to be re-initialized.

Note: Although the technician had not done many cableCARD installations before, he came prepared with a technical installation sheet provided by WOW in case he encountered problems, but he didn't end up using it and simply deferred to the Tivo instructions and to the WoW home office.

After the cards were confirmed to be working, I signed the work order so the tech could leave and get to his next appointment. Then I took my time and re-ran the Tivo guided set-up so the Tivo would recognize all of the new channels. This took a while, due to the sheer number of channels that had to be marked as either "received", "not received", or "favorite".

I can now confirm that I am getting a video signal on all of the channels that I signed up for (including 316 Fox Reality), plus a few other minor channels that are not documented on the channel listing (e.g., 315 Lifetime Real Women, 362 IMF). I am not getting an audio signal on four minor channels (319 Soap Net, 378 EWTN, 379 The Word Network, and 694 Bridges TV), but none of those I really care about.

I can also confirm that the HD Pak DOES include 220 Comcast Sportsnet HD, and the feed is the correct Chicago station (not some out-of-market channel like Baltimore).

Finally, I can confirm that the Tivo is picking up the TV Guide info for all of the channels except 220 Comcast Sportsnet HD. (The correct channel banner "SNCHD" is being listed by Tivo, but the main guide entry says "Regular Schedule", and there are no detailed listings.) Hopefully, the schedule info is just delayed in transferring from WoW to the Tivo, and it will eventually load overnight. If it doesn't, then it will be impossible to program any recordings in advance on that particular channel. Fortunately, the SD version of that channel (38 Comcast SportsNet Chicago) is still available, and it's guide listings have already loaded and appear to be correct, so I can always use that as a fallback option if I am traveling or away from home and want to record a local game on the Tivo.

For the rest of the evening, I spent most of my time fine-tuning my channel listing setup (mostly deleting channels that I don't watch and marking favorites on the ones I watch a lot), tranferring all of my Season Passes from the SD channels (e.g., 3 WFLD Fox) to the HD channels (e.g., 202 WFLD HD Fox), scanning the Tivo guide listings for interesting things to record, and channel surfing on some of the new HD content. Some of these HD channels are simply amazing!!!

Overall, I am pretty happy that my Tivo is functioning at ~98% of what I was hoping for, despite the minor hiccups listed above. I was actually prepared for the worst, after reading many cableCARD horror stories on the AVSforum threads and the Tivo Community Forum threads.

I am happy to report that my initial installation, albeit not yet perfect, went relatively smoothly.
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Old 01-21-2007, 08:47 PM   #65
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Quote:
Originally Posted by Razorbak
I can also confirm that the HD Pak DOES include 220 Comcast Sportsnet HD, and the feed is the correct Chicago station (not some out-of-market channel like Baltimore).

Finally, I can confirm that the Tivo is picking up the TV Guide info for all of the channels except 220 Comcast Sportsnet HD. (The correct channel banner "SNCHD" is being listed by Tivo, but the main guide entry says "Regular Schedule", and there are no detailed listings.) Hopefully, the schedule info is just delayed in transferring from WoW to the Tivo, and it will eventually load overnight. If it doesn't, then it will be impossible to program any recordings in advance on that particular channel. Fortunately, the SD version of that channel (38 Comcast SportsNet Chicago) is still available, and it's guide listings have already loaded and appear to be correct, so I can always use that as a fallback option if I am traveling or away from home and want to record a local game on the Tivo.
You're receiving COMCAST channels in your WOW listing? That's unusual, I would think.
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Old 01-22-2007, 08:19 AM   #66
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Originally Posted by ThreeSoFar'sBro
You're receiving COMCAST channels in your WOW listing? That's unusual, I would think.
Not really. It's a local Chicago station, and it carries a number of local sports games (e.g., Chicago Bulls). WoW has it in it's published channel lineup for Chicagoland.

http://www1.wowway.com/PDF/ChicagoLandChannels.pdf

It is also carried by other providers besides Comcast and WoW...

http://chicago.comcastsportsnet.com/...is-Systems.asp

Last edited by Razorbak : 01-22-2007 at 08:35 AM.
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Old 01-22-2007, 01:29 PM   #67
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I have requested a lineup change through Tivo's online web form for the missing program info for Comcast Sportsnet Chicago HD (Ch 220).

I have also contacted WoW about the missing audio on the 4 channels (Channels 319, 378, 379, and 694). They tried to resolve the problem over the phone by sending a reset signal while my TV was off, and by requesting their network department to make some other changes (not described in detail to me over the phone). Neither of these attempts worked, so they have scheduled a service call for a technician to come out tomorrow and check the cards with some more sophisticated electronic equipment on site.

I will report back if anything gets resolved.
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Old 01-24-2007, 10:38 AM   #68
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I am looking into switching to WOW (Columbus OH) with an S3 and this thread helps.

I must say that the WOW sales rep was really helpful and more personal than the Time Warner Sales Rep. He did not push WOW's own HDDVR like Time Warner and seemed confident they could get me up and running painlessly.

I am on DirecTV right, I really don't want to go back to Time Warner, WOW seems like a really good alternative.

Do you have any problems with recording some HD channels with WOW. Does anyone know it they are moving to bidirectional streaming video like Time Warner with new channels?
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Old 01-24-2007, 05:50 PM   #69
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Now that my Series3 cableCARDs are installed, I have had no substantive issues recording HD content on WoW. The only problems I have encountered were identified in my previous posts, and Tivo is working to resolve them both.

Quick update:

A WoW technician came out to check the lack of audio on the 4 channels mentioned previously (Channels 319, 378, 379, and 694). After a little testing, he determined that there is audio signal on all 4 channels coming in to the Series3, so it doesn't appear to be a signal problem. Then he swapped out some other cableCARDs to determine if perhaps I got defective cards. Same problem occurred on the new cards, so he determined that the problem must be with the Tivo unit.

I contacted Tivo, described the problem, and the Customer Service rep put me on hold for about 3 minutes to discuss the problem with a supervisor. When he came back online, he told me that my particular problem is going to be addressed with a software update that will be implemented in the "next few days" and downloaded during the automatic update routine that occurs at night. (No other explanation was offered, and he specifically said "next few days" as opposed to the proverbial "couple of weeks".)

Regarding the missing program info on Channel 220, I received the following email from Tivo on 1/22/07 regarding it's current status...

Quote:
Dear Valued TiVo Customer,

Thank you for contacting TiVo’s Channel Lineup Department. We have assigned case number 6039130 to your channel lineup issue. We expect to resolve the issue within 5 to 7 business days. If we should require further information we will contact you.

If you have any questions, comments or concerns, please contact TiVo Customer Support at 877-367-8486 and refer to your case number. We are open 7:00 AM to 8:00 PM Pacific time everyday.

Thank you for your patience and understanding while we resolve your lineup discrepancy. We sincerely apologize for any inconvenience this may cause. Thanks for choosing TiVo!

Best Regards,
TiVo Lineup Specialist
I will report any further developments if/when they occur.
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Old 01-25-2007, 09:19 AM   #70
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Quote:
Originally Posted by Razorbak
Regarding the missing program info on Channel 220, I received the following email from Tivo on 1/22/07 regarding it's current status...
I am pleased to report that the Series3 downloaded program information for Channel 220 last night, and there was a message in my Tivo this morning that the channel had been added to my lineup. So it looks like the Tivo Lineup Specialist successfully resolved that problem, and I can now record programs on Comcast Sportsnet Chicago HD using the onstream Tivo program guide.

Thanks Tivo!
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Old 02-19-2007, 12:14 AM   #71
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Quote:
Originally Posted by Razorbak
A WoW technician came out to check the lack of audio on the 4 channels mentioned previously (Channels 319, 378, 379, and 694). After a little testing, he determined that there is audio signal on all 4 channels coming in to the Series3, so it doesn't appear to be a signal problem. Then he swapped out some other cableCARDs to determine if perhaps I got defective cards. Same problem occurred on the new cards, so he determined that the problem must be with the Tivo unit.

I contacted Tivo, described the problem, and the Customer Service rep put me on hold for about 3 minutes to discuss the problem with a supervisor. When he came back online, he told me that my particular problem is going to be addressed with a software update that will be implemented in the "next few days" and downloaded during the automatic update routine that occurs at night. (No other explanation was offered, and he specifically said "next few days" as opposed to the proverbial "couple of weeks".)
Update:

I'm still missing audio on Channels 319, 378, 379, and 694, and the TiVo software update scheduled to be implemented in the "next few days" following my TiVo customer service call on 1/24/07 never happened.

Another blown promise by a TiVo customer service rep.
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Old 02-19-2007, 01:15 PM   #72
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And I still can't get 316 with my cablecards--UGH!

Are you telling me that TiVo service reps aren't always accurate in their promises?
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Old 02-19-2007, 02:57 PM   #73
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Hey, give them a little slack . Even they are not usually given exact details as to when a release will roll. It was a generic ETA, with the emphasis on the "E" (Estimate Time of Arrival). That rollout started 2/12 to a limited number of Series3 units and is currently scheduled to roll to the rest over the course of the next week or so (but that's only an estimate ).
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Old 02-19-2007, 11:56 PM   #74
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Hmmm just received the winter 2006 service update...

Still don't get Fox Reality 316... and Fine Living 318 still throws up the host id screen (as can the 338 sd-nfl network... and oddly only when ch-ing up from 337 )

So far not looking good with my WOW cable cards...

While the unit is acquiring channel information (1133) it popped up with one of those cable card error msgs (the host ID screen)

BTW: Anyone else find it annoying 317 calls itself NBC Weather Plus when its really ABC Now?
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Old 02-20-2007, 08:11 AM   #75
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Originally Posted by samual.icky
BTW: Anyone else find it annoying 317 calls itself NBC Weather Plus when its really ABC Now?
I had not noticed that before, but I checked when I read your post and confirmed it in my region as well.

I requested a correction for that error on the TiVo Live Guide using TiVo's online form...

http://customersupport.tivo.com/Laun...0-C7988FE596C3

I did this for Comcast SportsNet Chicago HD, and TiVo was very responsive in working with Tribune to get the update implemented within a few days.

I'll let you know if/when it gets updated.

Last edited by Razorbak : 02-20-2007 at 08:27 AM.
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Old 02-20-2007, 08:46 AM   #76
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I am finally making the plunge to Digital with WOW, but I wanted to post my CSR experience.

As usual, the WOW CSR was very friendly and helpful, but he was not familiar with the Series 3. WOW has added a new 'Digital Value' package, which basically has the same channels as analog. As I don't really care about the additional channels that you get with 'Digital Basic' (Starz, Encore, & all the 300's), I had hoped to add the HD Pak to Digital Value with the two cable cards. WOW will be adding OnDemand in Chicago in the near future, and I think they added 'Digital Value' with the possible additional revenue of Digital PPV and OnDemand in mind.

Currently, I have 500k broadband, and Analog Cable with HBO. The upgrade path I had in mind would have been about an additional $20 per month. After trying to enter it into their system, and putting me on hold, the CSR told me that they could not pair CableCards with 'Digital Value'. My only option to get CableCards with the HD pak was to upgrade to 'Digital Basic', which would be about $31 more per month.

The extra $11 cost is not really a big deal, but I really did not want to spend that much, especially since I did not want the additional forty channels. I mentioned that nowhere on their website does it mention that CableCards or HD are only available with 'Digital Basic'. After bringing up the current AT&T/Dish & DSL deals, he put me back on hold and came back with a 'Retention/Valued Customer' discount of $15 per month (for a year), which lowered the total increase to about $16 per month. I took the deal and have the appointment scheduled for next Wednesday.

As the CSR was not familiar with the Series 3, I asked for a WOW Technician over a third-party, and requested that they bring about five total CableCards. I have PM'd TiVoJerry to try to get a contact at WOW to verify they will send someone familiar with the Series 3. I will post an update after the install.
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Old 02-20-2007, 12:39 PM   #77
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I'm in a similar situation. I've got 4M Internet + Basic (analog) Cable + HBO.

HBO already costs me $15/mo. I had hoped to go to Digital Value for another $8/mo + $3.50/mo for the second CableCard. (First CableCard is free if you trade in the STB.) WoW won't let you have a CC unless you spring for Digital Basic, which would be another $20/mo for me.

I get my local HD channels via antenna and I don't care about the Wow "HD Pak" ($10/mo for TNT HD, Discovery HD, ESPN HD, HDNet, HDNet Movies, Wealth TV HD, NFL Network HD, HGTV HD, Food Network HD). So, I decided that I didn't want to spend a total of $38.50/mo just to record HBO in HD.

For now, I'm keeping my old ReplayTV box to record Sopranos from the STB. I'll eBay it and cancel HBO from WoW after Sopranos is over in a few months.

I realize that cable companies are in the business to make money. However, some of their pricing policies are chasing people away.

--Ted
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Old 02-21-2007, 07:20 PM   #78
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Quote:
Originally Posted by Razorbak
Update:

I'm still missing audio on Channels 319, 378, 379, and 694...
Another update:

The long-awaited software update (v8.1) downloaded last night, and it corrected the missing audio on Channels 319, 378, 379, and 694. So all of the problems I previously reported have now been resolved.
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Old 02-24-2007, 01:38 PM   #79
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I also can not receive FoxReality WOW Detroit channel 316. WOW has tried several things, including sending cable card firmware updates. Neither cable card will receive it. I think the problem is in FoxReality's signal. I have emailed FoxReality, they do not appear interested in fixing the problem, they say it is strictly a WOW problem.

Any suggestions would be appreciated.

A SUPER HAPPY TiVo S3 User, I would not watch TV without it!!!!! 750 GIG WHEW.
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Old 02-24-2007, 03:06 PM   #80
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That's bizarre. I have never had a problem receiving WoW's Fox Reality Channel (316) in the Chicago suburbs. I'm using a TiVo Series3 DVR with Scientific Altanta CableCARDs. I received this channel both before and after TiVo's latest software update (v8.1) loaded this week.

Do you have a set top box in another room that confirms that the signal is being received in your local area? If not, maybe it's only a problem in Detroit?
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Old 02-24-2007, 07:51 PM   #81
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It's def a cablecard problem as my WOW HD DVR receives the channel no problem.
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Old 02-25-2007, 09:27 AM   #82
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My neighbor has an SA box and gets it fine, he thinks it is funny that I don't. I have no problems with other channels (sometimes 318 acts up), but neither cable card gets 316. I think it is something in the signal from WOW. I'd like to see some of the FoxReality channel shows, but I dont think I want the hassle to have WOW bring out new cards unless I was sure that was the problem, what do you think ?
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Old 02-25-2007, 01:09 PM   #83
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I'm with you. I'd like to be able to see 316, but don't think it's worth a tech coming out and potentially screwing up all else that does work.

If it is a WOW problem, then why can I see that channel on my cableco DVR?
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Old 02-25-2007, 03:39 PM   #84
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Originally Posted by ThreeSoFar'sBro
If it is a WOW problem, then why can I see that channel on my cableco DVR?
Because WOW may be transmitting a channel that doesn't meet the cablecard requirements. Their box can deal with the non-compliance, and thus doesn't show symptoms - so WOW never fixes it (or probably don't even know it doesn't meet the requirements).

This is what happened with the MPEG audio issues. Cable companies weren't sending out AC3 audio, as required by the cablecard spec. Cable boxes were able to deal with this OK, but the S3 wasn't. So, in 8.1.1, tivo had to add code to deal with the non-compliant channel.

I'm guessing the same thing is happening with fox reality. Hopefully the tivo engineers will be able to figure out why the channel is out of spec, and deal with it. Or, the cable company will figure out the same thing, and fix the root cause problem.
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Old 03-01-2007, 08:56 AM   #85
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CableCard Installation experience

Two techs show up, one older, one younger, and early signs mixed. They brought extra CableCards, but very defensive about installing them into the TiVo. I make my pitch and they come around. They read the Installation Instructions and are willing to authorize them one at a time.

They call in the first card after the Host ID comes up, and initially they get the Card Serial# wrong. After some back-and-forth on the phone, the card seemingly comes up. During the down time, the younger tech takes a look at the cable run coming into the living room, and asks to take a look at where it comes in.

Once we do the channel test, only the HD Locals show up - nothing in 300 range, nor any of the HBO's. The younger tech points out that the cable coming out of the wall is only RG-59. When I installed an antenna in the attic, I used RG-6, but never saw the need to redo that cable run, as it goes behind a plaster wall, and at the time was only handling Analog. The younger tech mentions that they have had seen a lot of problems with long runs of RG-59 with Digital, and suggests rewiring. He said that signal loss could definitely be the problem. I am doubtful, but we move on to the second card. Probably a mistake, but both of the installers seem very rushed.

The next two cards fail, but the last card seemingly gets everything except HBO. They feel again that it is the RG-59. With the cards seemingly activated, the younger installer actually leaves because he was just helping the older guy out.

As it is somewhat accessible through the basement, I told the remaining tech that I could do rewire the RG-59 myself. He goes to his truck and gets me about 60 feet of quad-shielded RG-6, with connectors, saying that I can call him once I get it installed, and if need be, they will set up another appointment. As it’s getting to be late in the day, he gives me his card before leaving and tells me to call him directly.

I was able to pull the cable in under an hour. Upon connecting, the second card that was only missing HBO seems to get everything. Apparently, the RG-6 made a difference. The first card still will only tune the unscrambled locals. I call customer service, hoping to talk to someone who can check the status on the cards, and authenticate if necessary. The CSR and I go back and forth, supposedly put on hold for a Tier 3 support, but after probably 15 minutes, the CSR says that Tier 3 only handles phone or internet, and there is no one else to talk to, and that I have to set up another appointment. I told her that I want to talk to the people that the techs call to activate, but she said that they call the regular CSR’s, even though she has never taken one of those calls. I realize this is a lost cause and tell her I will call back to reschedule, after I call my installer directly.

I got a hold of my installer, and he said there is a separate number they call, but that they are off for the day. He told me to call him Thursday and he should have what he needs from the work-ticket to get it over done over the phone.

A very frustrating experience. If I can’t get things set this afternoon over the phone, I am going to ask if I can bring in the defective card to Naperville, get a replacement or two, and call it in myself. I think the biggest problem was setting up the appointment for 2:00 – 4:00, as they seemed rushed the entire time.

I will post an update after this afternoon…
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Old 03-03-2007, 10:37 AM   #86
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CableCard Update

Success...at least 95%. I called my installer on Thursday and he worked with the HeadEnd/CableCard person to get everything straightened out. I think that they were just a bit too rushed to go through everything thoroughly. Now I just have two issues similar to Thanna & Razorbak.

I have seven channels that I cannot tune, where the CableCard screen comes up and goes black after hitting the Clear button.

217 - FoodHD
318 - Fine Living
328 - Starz Comedy
378 - EWTN
483 - Starz Edge
489 - Encore Drama
694 - Bridges

In addition, I am getting incorrect data on several channels. I have verified that zap2it/tribune listings online have the same problems.

220 - Comcast Sportsnet HD gives the listing for MidAtlantic. Last night during the Blackhawks game it listed the Atlanta Hawks - Washington Wizards Basketball. I know that Razorbak had a similar issue, but seeing that I get the Chicago City lineup, they probably have to do the same thing.

319 - SoapNet - Not that I care, but I checked this channel right away because of the previous issues that people had. The listings are for SoapNet Pacific, not the East Coast feed.

I will go back and look for the form that Razorbak used for the line-up issue. I will probably PM TiVoJerry regarding the missing channels.

Other than that, I am pretty satisifed overall. I felt the technician went above and beyond by giving me his card and taking my calls after the install. The 60 ft of quad-shielded RG-6 was nice, too...
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Old 03-03-2007, 10:46 AM   #87
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I'm not a chef, only bbq, actually, but I love Channel 217--FOOD HD. Other than that, I wouldn't miss the other channels.

Gotta say, I love 220--Fox Sports HD--I wish road games were also in HD!
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Old 03-03-2007, 12:29 PM   #88
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Quote:
Originally Posted by foamy909
I have seven channels that I cannot tune, where the CableCard screen comes up and goes black after hitting the Clear button.
Are these channels copy protected (aka what's the CCI value for these channels)? If the pairing screen pops up, it means the channels are copy protected, and they haven't properly entered the information from the pairing screen into their systems. You'll either have to get them to do that correctly, or have them turn off copy protection. Either way, it's up to the cable company to fix it.
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Old 03-03-2007, 03:23 PM   #89
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Would people please add replies that they do get channel 316 (Fox Reality) with a cable card, or do not get it and are supposed to ? and who is your cable provider.

Thanks for the help.
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Old 03-03-2007, 05:21 PM   #90
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Quote:
Originally Posted by Roderigo
Are these channels copy protected (aka what's the CCI value for these channels)? If the pairing screen pops up, it means the channels are copy protected, and they haven't properly entered the information from the pairing screen into their systems. You'll either have to get them to do that correctly, or have them turn off copy protection. Either way, it's up to the cable company to fix it.
I spot checked three of them using the Diagnostic screen and all had 0x0 for the CCI value, so I am not sure if that is it. If I remember correctly, I thought that some of the issue was in the way the audio was encoded, but that might have been what was supposed to have been fixed in 8.1.

Quote:
Originally Posted by RandyDtg
Would people please add replies that they do get channel 316 (Fox Reality) with a cable card, or do not get it and are supposed to ? and who is your cable provider.
I get Fox Reality on 316 without issue with my cable cards through WOW Chicago- City.
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