Gray Screen Intermittently Occuring
This started a couple of months ago, but got worse lately.
- On some recordings on an HD channel, the recording would only record 10 to 20 minutes, and then stop. Initially, we thought the Tivo just rebooted at that time. Then, it started to happen more frequently.
- Then, we noticed it happened on Live TV as well. The screen would pixelate, then freeze. Sometimes gray screen shows up, sometimes not. Regardless, you could not control the Tivo anymore with a remote for a few minutes. We would change channels and come back - sometimes that fixed it, sometimes it didn't.
- We called RCN, who came in and switched out the cable cards, and changed out the connections in the hallway. It improved slightly - out of our 5 recordings that night, only 1 had a problem. We called RCN back, and they changed out the connections in the apt as well. We still saw the issue happen again on the Tivo. The tech then brought in the RCN HD Cable Box, and there were no issues.
- We then called Tivo. The Tivo Tech Support person told us that we needed an attenuator. I had seen the problem on this forum for FIOS, but am not sure this is what our issue is. We have ordered the attenuator, and we will see if it fixes it. In the meantime, the problem has gotten a lot worse - additional symptoms now is that the Tivo is very sluggish, and takes a very long time to respond to the remote, display screens, etc.
Any insight would be appreciated.