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Old 09-14-2006, 08:21 PM   #91
ejennis
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Quote:
Originally Posted by irkedpenguin
Damnit, and I orderd on Sep 12 at 10:21 AM

Dear TiVo Customer,

Thank you for your TiVo Store purchase. Unfortunately, due to excessive order volumes for the TiVo Series3 HD Digital Media Recorder, your shipment has been delayed. We will be refunding all shipping charges to your account. The credit should post to your account within 3-7 business days.

Please be assured we will be shipping your order no later than Friday, 9/15/06. You will receive a shipment confirmation email with the tracking information at that time. We sincerely apologize for any inconveniences this may have caused. In the meantime, if you have any further questions or concerns, please feel free to contact us at (877) 367-8486.

Best regards,

TiVo Customer Support
I just received the same email. Bummer.

-Eric
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Old 09-14-2006, 08:22 PM   #92
johnner1999
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Quote:
Originally Posted by SoBayJake
A DirecTV company fulfilling for the Series 3 TiVo?

yup.... a rep called me back and the caller id was

603.228.8815

which explains why they have two differnt systems. also thought it was funny how they kept asking if i wanted a directv system - lol. i think it would be even more funny if they used a dish company :-)


i guess i'll keep using my SA8300
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Old 09-14-2006, 08:24 PM   #93
SoBayJake
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Quote:
Originally Posted by irkedpenguin
SoBayJake,

I ordered through VIP.

I called earlier and was told that it would ship today.

Now I have to cancel my comcast install for Saturday.
Well, there goes any chance of VIPs getting in ahead of anyone else!

I bet if you called them again you and just asked for status, you would still get the "oh, it shipped today" answer like the rest of us..this is nuts!!
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Old 09-14-2006, 08:24 PM   #94
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Same email here This bothers me a lot. I've read through the other posts, and I can understand the reasoning some of you have as to how it's "ok" for this to happen. However, this still bothers me. I ordered a new projector today overnight just for the tivo so now I'm losing at least a weekend of quality viewing on the new tivo, plus specifically paid for overnight shipping on a projector in anticipation. bah tivo I say
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Old 09-14-2006, 08:25 PM   #95
SoBayJake
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Ok..now you can count me among those that just got the notice!!

If they ship by Friday, and still over night it, I will have it in time for my install...otherwise, I have to push the date back! ARGH!
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Old 09-14-2006, 08:25 PM   #96
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This just in...

Tivo.... YOU SUCK!!

--------------------------------

Dear TiVo Customer,

Thank you for your TiVo Store purchase. Unfortunately, due to excessive order volumes for the TiVo Series3 HD Digital Media Recorder, your shipment has been delayed. We will be refunding all shipping charges to your account. The credit should post to your account within 3-7 business days.

Please be assured we will be shipping your order no later than Friday, 9/15/06. You will receive a shipment confirmation email with the tracking information at that time. We sincerely apologize for any inconveniences this may have caused. In the meantime, if you have any further questions or concerns, please feel free to contact us at (877) 367-8486.

Best regards,

TiVo Customer Support

--------------------------------------

I will never order from tivo.com again. What a hassle and waste of time.
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Old 09-14-2006, 08:29 PM   #97
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I'm disappointed. Tivo made commitments on their site they failed to keep. I wanted to move my S1 sub, so the only place to order it was on the VIP site.

There are *lots* of companies that handle this sort of volume on a daily basis, it's a shame Tivo chose a company that let them and their "VIP" customers be disappointed.
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Old 09-14-2006, 08:30 PM   #98
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Quote:
Originally Posted by SoBayJake
Ok..now you can count me among those that just got the notice!!

If they ship by Friday, and still over night it, I will have it in time for my install...otherwise, I have to push the date back! ARGH!
You think they'll spring for Sat delivery?
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Old 09-14-2006, 08:31 PM   #99
fluxin
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Also don't forget that it won't come on sunday. Overnight shipped tomorrow almost for sure means it will arrive on Monday, not Sunday. Erg, for some reason this really gets to me.
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Old 09-14-2006, 08:32 PM   #100
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Btw, if they have it at fry's tomorrow, I'm buying it and refusing shipment from tivo. ERG!
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Old 09-14-2006, 08:32 PM   #101
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The next lady said people were "working 24 hours from Fort Worth, Texas" to get them out the door. Also stated "as far as we were told earlier today, everything had been shipped out, but then they said there was not enough manpower to get them out in time, but they are now working around the clock until they are all shipped out."

Perhaps since we don't get tracking numbers, and they have no clue when they *really* ship, it almost seems like that was a blanket email sent to EVERYONE, and more of a CYA measure than anything else. So perhaps some DID actually ship out today.

Oh, she also mentioned it was UPS they were shipping with.
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Old 09-14-2006, 08:33 PM   #102
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yea i Just got the same BS and I ordered mine at 5:14am am AZ (8:15am EST)
This pisses me off bad
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Old 09-14-2006, 08:34 PM   #103
SoBayJake
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Quote:
Originally Posted by Gregor
You think they'll spring for Sat delivery?
I doubt it. If they are already refunding all shipping charges, and Sat delivery is expensive, I wouldn't think so.

My install isn't until Tues, so I'll keep my fingers crossed.
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Old 09-14-2006, 08:35 PM   #104
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Quote:
Originally Posted by SoBayJake
Well, there goes any chance of VIPs getting in ahead of anyone else!

I bet if you called them again you and just asked for status, you would still get the "oh, it shipped today" answer like the rest of us..this is nuts!!
I'm talking with TiVo right now, and the CSR syas that any Series3, no matter where it is bought qualifies for the VIP transfer.

I pointed him to the website and he is checking with management.

Odd...
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Old 09-14-2006, 08:35 PM   #105
cabel
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Quote:
Originally Posted by boomvader
Tivo.... YOU SUCK!! I will never order from tivo again. What a hassle and waste of time.
What am I missing here?

Your product is shipping one whole day later than originally planned. And, now your shipping is completely free. Is this really a huge deal?

Or are we just pouty because Christmas is coming slightly later?
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Old 09-14-2006, 08:35 PM   #106
mwarner
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I just got my notice a few minutes ago.. and I ordered at 8:20AM EDT on 9/12.

I sure hope they are going to send it overnight on Friday (for a Monday delivery)... if so, I can still make my cablecard install on Monday at 3pm.

If they send it ground, I'll be one very unhappy camper.

-Matt
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Old 09-14-2006, 08:36 PM   #107
boomvader
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I am so mad. What a waste of time and energy this week.

SOME VIP program! We have been treated poorly by Tivo. I was told 3 different times that it had already shipped.

Maybe it has. It's not like they would know either way, right?

You know it's bad business and customer service when the cable company actually looks better than you!

-boom
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Old 09-14-2006, 08:36 PM   #108
FireflyFan88
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I got the delay mail and my order went in at 8:49 on the 12th. Anyone get the delay mail and have an earlier order time?
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Old 09-14-2006, 08:37 PM   #109
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Oh well, i saved $80 between no taxes and now free shipping.
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Old 09-14-2006, 08:37 PM   #110
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Arrow Ah well...

I just got the 'delayed' message too. <sigh>

At least my shipping charges are free. I'm in California and they did amount to something.

Anyway, I'm suckin' hind hoof at the Comcast trough for CC installation too.

Patience is a virtual and I ain't got many of 'em; I'd better bank some good Karma here.
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Old 09-14-2006, 08:39 PM   #111
frankygamer
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9/12/2006 8:43:00 Am
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Old 09-14-2006, 08:39 PM   #112
fluxin
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Quote:
Originally Posted by cabel
What am I missing here?

Your product is shipping one whole day later than originally planned. And, now your shipping is completely free. Is this really a huge deal?

Or are we just pouty because Christmas is coming slightly later?
Obviously you're the odd man out. Most people here are quite disturbed, if you were willing to spring for overnight shipping, obviously the shipping was what was important, not the 50 bucks.
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Old 09-14-2006, 08:40 PM   #113
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Just talked with a CSR, he said normally they wont allow a Series3 purchased outside of Tivo.com/vip to transfer lifetime, but said since the shipping was delayed, they would allow it for mine. I'm not going to do it, since my Best Buy doesn't have them in stock, but if anyone else wanted to, you could call and complain and they would probably let you.
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Old 09-14-2006, 08:41 PM   #114
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Quote:
Originally Posted by aztivo
yea i Just got the same BS and I ordered mine at 5:14am am AZ (8:15am EST)

Same email. I'm willing to bet none shipped today... Ordered mine at 7:53AM PDT on 9/12.


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Old 09-14-2006, 08:41 PM   #115
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I called 30 minutes ago. The lady looked in the system and said your box shipped but a tracking number would not be available until tomorrow. I asked her if she was 100% sure because I have the cable company coming this weekend. She said absolutely it shipped. I said great and hung up.

5 minutes ago I received the same e-mail as everyone else.

If you read the e-mail closely it says "your shipment has been delayed" but it's not clear if they meant just the delay from Tuesday to today. It then states "Please be assured we will be shipping your order no later than Friday, 9/15/06" which also is not clear because maybe it did ship today.

I just called again. The new lady had no idea. Couldn't check if it had shipped and said that all shipping info is posted to their system 48 hours after shipment. I reminded her that 48 hours after shipment is 24 hours after my box arrives which isn't very helpful.

I still hold out hope for tomorrow delivery because it didn't say "is delayed". It says "has been" delayed which could mean from Tuesday until today. It also says "no later then Friday" which could be today.

Keeping my fingers crossed and still have not cancelled my cable appointment.
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Old 09-14-2006, 08:42 PM   #116
khill821
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Quote:
Originally Posted by mwarner

If they send it ground, I'll be one very unhappy camper.

-Matt
Don't even joke about that...
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Old 09-14-2006, 08:42 PM   #117
TBoyd
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Note

Quote:
Originally Posted by FireflyFan88
I got the delay mail and my order went in at 8:49 on the 12th. Anyone get the delay mail and have an earlier order time?
My order email said purchase date: 9/12/2006 10:21:00 AM -- That'll be EDT as my email is dated 7:22a.m. on the 12th.
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Old 09-14-2006, 08:42 PM   #118
ejennis
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Quote:
Originally Posted by frankygamer
Oh well, i saved $80 between no taxes and now free shipping.
That is funny, I thought the same thing. It is a bummer to have to wait over the weekend, but I think I will make it through.

-Eric
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Old 09-14-2006, 08:43 PM   #119
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I LOVE Tivo and have been a subscriber since the Series 1 was new. I ordered at 7:30am Pacific Tuesday and got the same email. I can honestly say I've never been upset or displeased with Tivo, but this does it. Call it bratty or spoiled, but when you spend your hard-earned money and pay full MSRP to buy directly from the manufacturer (their "VIP" site no less), you expect more. I can overlook the two-day shipping delay before they were supposed to ship today, but this is ridiculous.

Seriously considering cancelling my order.
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Old 09-14-2006, 08:46 PM   #120
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Quote:
Originally Posted by Aiken
Has anyone's credit card actually been charged? I called mine, and they say it's authorized, but not charged, and it's 5pm on the day they were supposed to ship, so I'm a little uneasy about this. I'm hoping, though, that it's just because they don't charge until the fulfillment company says the order has shipped.
Mine hasn't, and it makes me edgy too...

Brett
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