Has anyone received order from Tivo.com yet?

mchad · 09-14-2006, 09:11 AM

I know I haven't and I ordered it on Tuesday, overnight. No credit card charge either... Glad I made that appointment for cablecards tomorrow... If it doesn't show up today, I'll have to cancel and reschedule. Checked Best Buy, and as usual, says in stock in five surrounding stores, yet calls to each show none in stock. That's nice too...

nhaigh · 09-14-2006, 09:18 AM

Quote:

Originally Posted by mchad

I know I haven't and I ordered it on Tuesday, overnight. No credit card charge either... Glad I made that appointment for cablecards tomorrow... If it doesn't show up today, I'll have to cancel and reschedule. Checked Best Buy, and as usual, says in stock in five surrounding stores, yet calls to each show none in stock. That's nice too...

All the information we have is that they will start shipping today so you shoudl see it tomorrow if you chose one day shipping.

mchad · 09-14-2006, 09:22 AM

Quote:

Originally Posted by nhaigh

All the information we have is that they will start shipping today so you shoudl see it tomorrow if you chose one day shipping.

Ok, then it is a gamble... I have a 2-5pm appointment. Overnight usually comes at noon (unless priority, which I doubt) so I just might make it.

If not, I wonder if I could talk the cable guy into just handing me the cablecards?

Thanks

mchad · 09-14-2006, 09:31 AM

Just got off the phone with Tivo. My God, I have never heard someone so good at doubletalk as this guy. For five minutes he went on about how this is a new unit, and how it went on sale at 9am on tuesday and BAM, they got hit with orders like wildfire. I finally had to interrupt him and asked "please sir, just the facts, when will it ship, will a tracking number be available and if so, when" After being on hold, he comes back with another mouthful of mindless blather which amounts to "If it ships today before 2pm then you will have it tomorrow, if not, then you will have it on Monday."

Ugh.

nhaigh · 09-14-2006, 09:33 AM

Quote:

Originally Posted by mchad

"If it ships today before 2pm then you will have it tomorrow, if not, then you will have it on Monday."

Ugh.

I'm seriously considering refusing it if it arrives after tomorrow and getting one Saturday morning from BB or CC.

cap · 09-14-2006, 09:35 AM

Tomorrow will be a VERY interesting day for a lot of people.

mchad · 09-14-2006, 09:36 AM

Quote:

Originally Posted by nhaigh

I'm seriously considering refusing it if it arrives after tomorrow and getting one Saturday morning from BB or CC.

Be careful, because as I said before, no bestbuy within driving distance (of me) has one in stock, even though it says they do on their website... Call and confirm first! (and then pick me up one...;-)

jgsx · 09-14-2006, 09:38 AM

I called and asked for my tracking info yesterday. The guy had obviously had this coversation several times. He told me with a firm tone that it said it wouldn't ship until 9/14 RIGHT ON the order form, so I knew that when I ordered.

I'm disputing the overnight charge on my credit card. Even if I don't win, it's still my way of saying F U to tivo.com and hopefully it wastes some of their time.

ah30k · 09-14-2006, 09:40 AM

Quote:

Originally Posted by mchad

"If it ships today before 2pm then you will have it tomorrow, if not, then you will have it on Monday."

WHAT????

What the f^% is this "If it ships today" business

mchad · 09-14-2006, 10:08 AM

I just ordered it from Circuit City, was assured it would ship today, overnight delivery. Now I'm on the phone with tivo cancelling...

MikePeekskill · 09-14-2006, 10:45 AM

I called Tivo as well this morning -- she said they were "all shipping today" (Sept. 14). It's ridiculous that Tivo wouldn't 1) put a blurb on the website about being overwhelmed and shipping is delayed, etc.) or 2) sending an email to all those who ordered right away and apologizing for the delay. And how does a company like Tivo get overwhelmed so quickly? They must have known that many die-hard Tivo users (like myself) would shell out the $800 (sadly) the first day. Weren't they prepared for the onslaught?

Sorry, just venting. I don't mind being told it's delayed -- but I really mind being left in the dark by the vendor for such an expensive item.

Michael

bdraw · 09-14-2006, 10:49 AM

Not yet, but have one on order at BB just in case.

cap · 09-14-2006, 10:50 AM

Where did you read it was delayed?
I assume you mean shipping.

ehardman · 09-14-2006, 11:01 AM

Quote:

Originally Posted by jgsx

I called and asked for my tracking info yesterday. The guy had obviously had this coversation several times. He told me with a firm tone that it said it wouldn't ship until 9/14 RIGHT ON the order form, so I knew that when I ordered.

I'm disputing the overnight charge on my credit card. Even if I don't win, it's still my way of saying F U to tivo.com and hopefully it wastes some of their time.

I think you forgot to take your medication.

robbins · 09-14-2006, 11:08 AM

Quote:

Originally Posted by MikePeekskill

I called Tivo as well this morning -- she said they were "all shipping today" (Sept. 14). It's ridiculous that Tivo wouldn't 1) put a blurb on the website about being overwhelmed and shipping is delayed, etc.) or 2) sending an email to all those who ordered right away and apologizing for the delay. And how does a company like Tivo get overwhelmed so quickly? They must have known that many die-hard Tivo users (like myself) would shell out the $800 (sadly) the first day. Weren't they prepared for the onslaught?

Sorry, just venting. I don't mind being told it's delayed -- but I really mind being left in the dark by the vendor for such an expensive item.

Michael

But it wasn't delayed and they have NOT left you in the dark. If the order form said it ships today it sounds like that is still the plan. With you guys calling and bugging them so much maybe they won't get them all shipped now!

cotton168 · 09-14-2006, 11:26 AM

For those that called BB and got nothing, I would say to go to that store. I went to one that showed inventory online and the guy was trying to find the SKU number. It took a while, but he was able to find the 2 sets high above a corner. I picked up one and the BB I went to was the City of Industry, CA one. ZIP is 91745.

Tried to cancel with Tivo for the one I ordered from them thanks to their long a$$$ ship date, but was given a credit of $40 for the overnight and then told to return the product when it arrives. Now pondering whether or not I should refuse shipment or not and whether or not I would be charged with the shipping back to Tivo after refusing the shipment.

mchad · 09-14-2006, 11:30 AM

Quote:

Originally Posted by cotton168

Tried to cancel with Tivo for the one I ordered from them thanks to their long a$$$ ship date, but was given a credit of $40 for the overnight and then told to return the product when it arrives. Now pondering whether or not I should refuse shipment or not and whether or not I would be charged with the shipping back to Tivo after refusing the shipment.

Thats strange. When I called them this morning to cancel, the rep said "I don't know if I can.. Hold please." then he came back on in a minute and said "your order was cancelled"

I wonder if I will get two...

rainwater · 09-14-2006, 11:30 AM

Quote:

Originally Posted by cotton168

Tried to cancel with Tivo for the one I ordered from them thanks to their long a$$$ ship date, but was given a credit of $40 for the overnight and then told to return the product when it arrives. Now pondering whether or not I should refuse shipment or not and whether or not I would be charged with the shipping back to Tivo after refusing the shipment.

What would you refuse shipment for? TiVo sent the item when they said they would.

etsolow · 09-14-2006, 11:42 AM

The TiVo rep I just spoke to said that S3 orders would "start" shipping today for people who ordered them "about four days ago" and that unless I was one of the very earliest orders, there was no guarantee that mine would go out today.

She offered to email the tracking number tomorrow morning, and took my name and email address (as if they didn't already have that information).

E

Chad_STP · 09-14-2006, 11:47 AM

Quote:

Originally Posted by etsolow

The TiVo rep I just spoke to said that S3 orders would "start" shipping today for people who ordered them "about four days ago" and that unless I was one of the very earliest orders, there was no guarantee that mine would go out today.

E

Counting today, four days ago = Monday. Were we even able to order the S3 on Monday?

etsolow · 09-14-2006, 11:50 AM

angel35 · 09-14-2006, 12:06 PM

Quote:

Originally Posted by Chad_STP

Counting today, four days ago = Monday. Were we even able to order the S3 on Monday?

No Tue was the day it came on line to order. I ordered on tueday as far as I know that was the first day you could order.

Is this right??? Nothing from tivo so far

etsolow · 09-14-2006, 12:09 PM

nyjklein · 09-14-2006, 12:13 PM

Quote:

Originally Posted by etsolow

The TiVo rep I just spoke to said that S3 orders would "start" shipping today for people who ordered them "about four days ago" and that unless I was one of the very earliest orders, there was no guarantee that mine would go out today.

She offered to email the tracking number tomorrow morning, and took my name and email address (as if they didn't already have that information).

E

Pony or Jerry, a little help here.

This is getting ridiculous

Bierboy · 09-14-2006, 12:19 PM

I know I'll be shot for this (especially since I already have my S3), but it's interesting about all the complaining here regarding shipping "delays", "broken promises", etc. For crying out loud, most of us have been waiting for the S3 for upwards of two years. What's a few more days?

etsolow · 09-14-2006, 12:20 PM

Go play with your S3 and leave us alone!

boomvader · 09-14-2006, 12:22 PM

Quote:

Originally Posted by nyjklein

Pony or Jerry, a little help here.

This is getting ridiculous

Absolutely! We know you are reading the forums. To choose NOT to communicate is still communicating. (sounds like a Rush song!) In this case, it is creating frustration to your core audience! We are the people who will recommend or NOT recommend this product to our family and friends! We are the ones who have been reading up on the product for the last year.

It's now been a full 48 hours since I ordered mine with 1-day shipping. I have made 2 calls to Tivo to no avail. No notification E-mail.

I have gambled to have COX come to the house tomorrow afternoon with 2 cable cards. My fault if the Tivo doesn't arrive in time... I know.

-boom

ah30k · 09-14-2006, 12:30 PM

Quote:

Originally Posted by Bierboy

I know I'll be shot for this (especially since I already have my S3), but it's interesting about all the complaining here regarding shipping "delays", "broken promises", etc. For crying out loud, most of us have been waiting for the S3 for upwards of two years. What's a few more days?

Having to reschedule a CableCARD visit!

BTW I don't think people are complaining about broken promised per se but missed expectations.

atl Tivo · 09-14-2006, 12:31 PM

I'm still waiting. No hurry for me. Comcast told me the first appointment available to get Cable Cards is Oct 10th.

At first they were going to charge me $29.99 for each card. Basically 60 dollars to push a card into the back of a machine. I got them down to 29.99. I still think it is rediculious that they just don't mail me the cable cards.

Bierboy · 09-14-2006, 12:35 PM

Quote:

Originally Posted by etsolow

Go play with your S3 and leave us alone!

Can I, please? Right now?

Quote:

Originally Posted by ah30k

Having to reschedule a CableCARD visit!

BTW I don't think people are complaining about broken promised per se but missed expectations.

Good point...since I'm not using CCs, I hadn't thought about that.