TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Series3 HDTV DVRs
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 01-09-2007, 07:48 AM   #1741
bicker
Gruff
 
Join Date: Nov 2003
Location: Burlington, MA
Posts: 9,141
That's self-absorbed idiocy. People aren't Comcast employees or stockholders just because they disagree with you.

The reality is that, based on my personal experience, Comcast turned over Heaven and Earth to try to get my S3 to work. They couldn't. It was unquestionably TiVo's fault, because TiVo "should" have provided a product that "just works" with the cable environment that exists today, or not provide a product at all.
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
bicker is offline   Reply With Quote
Old 01-09-2007, 09:00 AM   #1742
zjuggler
Registered User
 
Join Date: Dec 2006
Posts: 2
Angry

Well, my install in Arlington, VA is proceeding according to Murphy's Law. When I called, I informed them that I would need 2 CableCards for a Tivo S3. They asked "the high definition Tivo?" - "yes". No problem - install was scheduled for Sunday afternoon. I thought - so far, so good. At least they didn't try to say "we don't support those" or any other such nonsense.

Sunday rolls along and the tech shows up with 2 cards - again, so far so good. After 10-15 monutes, card 2 is working fine, but card 1 only gets basic cable. The tech waits for 30 minutes or so and then leaves, saying it should work after a little while, but if not - call back. A few hours later, I'm still not getting premium channels on card 1. It's listed as "waiting for CP auth" in the CP screen. I call back, they schedule another tech for Monday afternoon. The good news is that at least I have one tuner working, so I can watch my premium and high def channels...

Monday comes and the installer arrives to replace card one. Time passes, but he still can't get the card pulling premium channels. He says the head-end is having some computer problem and they can't add the card to my account right now. He leaves, but says he'll be in the area for a few more hours and someone should call me back shortly. (yeah...right... )

A few hours pass...nobody calls, so I call and inquire. The person says that there's nothing they can do remotely, so they'll have to schedule another tech to come or I can go to the local payment center to pick up a replacement card. It's nearby, so I think "what the hell." I swing by the payment center only to be told "Oh, we don't have cable cards...only the techs have those..." Perfect.

So...back home and install the same card, and I call back to try again. This time the person thinks they know what's wrong...great - progress! "Hold on a minute, let me try something." fingers crossed...waiting patiently...

No luck on card 1...but now card 2 (which had been working fine up until now) is no longer working. "Waiting for CP auth" and no premium channels. Just peachy...now we're moving in the wrong direction. So the person on the phone says "sorry - but there's nothing more we can do from here...you'll need another tech to come out." (Which is getting really old...considering the only things the techs have ever done is write down the serial numbers, stick it in the box, and call up the network center...) But fine...maybe they can come with some spare cards to try. So waiting until Wednesday evening for them to come back and fix this freaking mess...

It's so dissappointing, since I can see how nice the box is when it's working...I just can't stand to be held hostage to the incompetence of Comcast...

SOOOOOOOO FRUSTRATING...
zjuggler is offline   Reply With Quote
Old 01-09-2007, 09:18 AM   #1743
CrispyCritter
Purple Ribbon Wearer
 
Join Date: Feb 2001
Location: North Potomac, MD
Posts: 3,637
Quote:
Originally Posted by bicker
The reality is that, based on my personal experience, Comcast turned over Heaven and Earth to try to get my S3 to work. They couldn't. It was unquestionably TiVo's fault, because TiVo "should" have provided a product that "just works" with the cable environment that exists today, or not provide a product at all.
But you'll have to admit that TiVo made a product that works with 99.9% of all Comcast systems/hardware out there, don't you? Otherwise, where are all the Comcast customers who have your problem?

Face it. Comcast in your area is doing something very unusual, in either hardware or software (assuming you're right in that it is an S3 design flaw). It may or may not be within the official standards; I've been around enough standard wars to know there are often very legitimate different interpretations of standards. But it is undeniably not the normal Comcast setup if you're claiming any S3 would have the problem in your area. And if you're not, then what distinguishes your problem from any other person here who had to return their TiVo because of flaky hardware? Yours was just flaky in a different way.
__________________
CrispyCritter
TiVo Roamio:Felix TiVo Premiere:Bob TiVo XL4:Fred TiVo HDXL:Sharon TiVoHD:Susan
CrispyCritter is offline   Reply With Quote
Old 01-09-2007, 09:34 AM   #1744
cptodd
Just Me!
 
Join Date: Jun 2002
Location: Chicago, IL
Posts: 3,332
Quote:
Originally Posted by zjuggler
So the person on the phone says "sorry - but there's nothing more we can do from here...you'll need another tech to come out." (Which is getting really old...considering the only things the techs have ever done is write down the serial numbers, stick it in the box, and call up the network center...)

...I just can't stand to be held hostage to the incompetence of Comcast...

SOOOOOOOO FRUSTRATING...
That is the part that burns my you know what! All the tech person does is come out and read off the numbers. I can do that. The problem is at the other end. I guess they deal with so many things that the average tech person needs to get up to speed on the cable card stuff. Oh well.
cptodd is offline   Reply With Quote
Old 01-09-2007, 10:03 AM   #1745
Warlord46
Registered User
 
Join Date: Dec 2006
Location: Miami, FL
Posts: 49
Quote:
Originally Posted by bicker
That's self-absorbed idiocy.
Personal attacks are always uncalled for, and do not help your dogged support of Comcast on this forum or anywhere else.
Warlord46 is offline   Reply With Quote
Old 01-09-2007, 10:40 AM   #1746
OzDave
Registered User
 
Join Date: Dec 2006
Location: Boston
Posts: 13
In my case, the issue has nothing to do with TiVo

Quote:
Originally Posted by bicker
The reality is that, based on my personal experience, Comcast turned over Heaven and Earth to try to get my S3 to work. They couldn't. It was unquestionably TiVo's fault, because TiVo "should" have provided a product that "just works" with the cable environment that exists today, or not provide a product at all.
This certainly has not been my experience with Comcast. I have met with uncooperative phone support, and I pasted my online chat which I had with them.
CCs are a product that Comcast provide, and it is only them who can pair a CC to enable me to receive the content I am paying them for. It seems that when I mentioned the word TiVo, they gave me the stock answer - not their problem. I know the next time that I speak with them I will tell them that I have a TV with the CCs rather than TiVo. As many others in this thread have experienced, they seem more cooperative if its TV.
IMHO there is nothing wrong with my TiVo unit.
OzDave is offline   Reply With Quote
Old 01-09-2007, 11:39 AM   #1747
jeffsinsfo
Registered User
 
Join Date: Oct 2005
Location: San Francisco
Posts: 107
Just thought I'd add my (continuing) saga with Comcast here:

Called Comcast. Phone rep says I can bring in HD cable box and pick up cable cards. I take taxi to my local office. Woman at counter shakes her head when she reads the notes on my account and says that I cannot pick up cards for self install. She schedules appointment for two days later.

First appointment: 2 techs, one who says he has done "lots" of Tivos. Refused to follow directions. Slapped in both cards and once and had them activated at the same time. Card in slot one worked on all channels but card two wouldn't work on any. They tried swapping the cards and reinitialized. Slot one worked with card that had been in slot two but slot two still didn't work, so they wrote up the work order as "defective TiVo" and left. (It didn't help that I waited on hold for TiVo customer service for about 40 minutes while they were there, finally getting someone who quickly agreed with the Comcast contractors and just told me to exchange the box.) As soon as techs left, I realized my cable internet service was not working. A call later that day revealed that someone accidentally "removed" my cable modem from my account.

Second appointment, two days later: Guy shows up and immediately says that the work order was written up incorrectly as a service problem, not an installation, so he doesn't have any cable cards. He says that even if he did have cable cards he wouldn't be able to use them because "all of the equipment checked out to every tech this morning is still in warehouse status so we can't use it." Makes no sense to me, but what am I going to do but accept the next appointment that's convenient for me, five days later.

Third appointment. Installer doesn't show up during 8-12 window. A call to Comcast says he's running late, will be there next (around 1:30). 1:30 comes and goes and he isn't there. I call them at 3:00 pm and they say that they called me but he didn't actually come to my door because I didn't answer the phone! They say he will return in 20 minutes. 40 minutes later, tech still not there, I call Comcast again and ask for a supervisor. The supe says my appointment has "turned into an all day appointment" because I wasn't there when the installer came by. I reminded him that (a) no one came by and (b) he was actually supposed to be there 20 minutes prior to this conversation because he had just skipped my residence due to me not answering the phone. (I actually did answer the phone but said "hello" several times and no one responded.) Supe doesn't budge. Because I don't want to wait another 4-5 hours and risk the guy still not showing up, I just ask for a reschedule to the next appointment, two days later.

Fourth appointment: Very nice guy shows up, says he won't leave until he gets the box working. I plead with him to follow the directions because, from what I could gather on line, the initial problem was due to the installer not following proper procedure, not a TiVo malfunction. He reviews directions, says they are consistent with his training, and proceeds to install first card. Puts in first card, calls in numbers, blue screen searching for signal starts. He doesn't wait at this point but instead jumps back to cable card decoder menu and puts in second card. Uh, oh, I think, but I keep my fingers crossed. He calls in second card's numbers and it quickly recognizes all channels. Card in slot one is only receiving limited basic and clear HD channels (no expanded basic or digital tier channels). Conditional access screen says "disconnected." He calls in for several hits but it still doesn't work. He says he believes card is bad and doesn't have another one, so he'll have to schedule another appointment. I explain that it seems like the card just isn't authorized correctly since it's working partially, but he says there's nothing else he can do but have me wait until the next appointment that's convenient for me, five days later. He radios a buddy of his who's a "TiVo expert" but that guy has no further suggestions.

I call in later that night to see if I can verify the numbers that Comcast has in their system for the card in slot one. The phone rep says that the problem is that there is no record of me having two cards, only one!!! So I give her the serial number and host ID but she says she doesn't need data number. I ask her several times if she's sure because the installers seem to need to call it in when they install cards. She says she has nowhere to put it so she doesn't need it. I'm on hold for a while and she keeps coming back on the line, apologizing for the wait but explaining that she and her supervisor "can't figure out how to add another cable card to my account." She's very nice about it all, but I start doubting that she's going to be able to help me. Lo and behold, despite her allegedly initializing and hitting the card a few times, nothing changes. I resign myself to waiting until the appointment on 1/12/07. I contemplate removing both cards myself, restarting TiVo without them, and then trying the installation on my own, but I'm concerned that Comcast's phone reps will be uncooperative and then I won't have either tuner working with my digital channels until the next tech arrives.

What I take from this: Cable card installation is made much more difficult than it is because various people at Comcast are not careful about what they are doing, either refusing to follow simple, step-by-step instructions or by making strange errors. (How did my cable modem get removed? I certainly didn't hear the first tech tell anyone to remove my cable modem. How did the last tech leave with Comcast thinking I only had one cable card when he clearly called both of them in to the same phone rep?) It's clear that my box isn't defective (and I'm glad I didn't follow the knee-jerk response to return it since it would have involved taking it to UPS to return it to Amazon and then waiting for an exchange) since both slots have worked, just not at the same time. The bottom line is that I think I have yet to encounter a Comcast employee who understands cable card installation and authorization procedures. I don't work for Comcast so I have no idea how their computer system functions, but they either have a lot of clueless people who cannot use reasonably designed software (removing things and neglecting to add things) or their system is so buggy that getting it to work correctly is a herculean task. Regardless it's very frustrating to me to have to take yet another day out to wait for a tech who, as I far as I am concerned, has no greater chance at getting things right than those who came before him. Even if the tech follows instructions, if the people in the office don't do their job correctly then my TiVo still isn't going to function properly.
jeffsinsfo is offline   Reply With Quote
Old 01-09-2007, 11:43 AM   #1748
jeffsinsfo
Registered User
 
Join Date: Oct 2005
Location: San Francisco
Posts: 107
For what it's worth, the last Comcast tech out to my place says he has an even harder time getting cable cards to work in TVs. I think it's cable card installation, in general, that's problematic. Apparently too many details for all but the most attentive of techs and phone reps, and all it takes is one mistake and things don't work properly.

Quote:
Originally Posted by bicker
That's self-absorbed idiocy. People aren't Comcast employees or stockholders just because they disagree with you.

The reality is that, based on my personal experience, Comcast turned over Heaven and Earth to try to get my S3 to work. They couldn't. It was unquestionably TiVo's fault, because TiVo "should" have provided a product that "just works" with the cable environment that exists today, or not provide a product at all.

jeffsinsfo is offline   Reply With Quote
Old 01-09-2007, 11:53 AM   #1749
jonman21
Registered User
 
Join Date: Dec 2006
Location: San Francisco, CA
Posts: 12
So here's a question that I'm hoping some of you are familiar with (especially those of you in the Bay Area, Calif. who should have similar pricing schemes)...

I just received my Comcast bill, and it includes this extra monthly charge that I was never quoted on the phone when I scheduled my CableCard install appointment...

I was only quoted the $1.50/month 2nd CableCard fee, and the $15.99 one-time install fee.

However, on my bill, I see a $6.99/month "Digital Add'l Outlet - includes digital converter & remote, if applicable" fee right below my $1.50/month "TiVo Digital Access" fee.

What does this additional Digital outlet even mean? And how would I argue myself out of this charge (other than the fact that I can say that I was never quoted that fee)?

Thanks for your help everyone!
jonman21 is offline   Reply With Quote
Old 01-09-2007, 12:14 PM   #1750
subat0mic
Registered User
 
subat0mic's Avatar
 
Join Date: Jan 2007
Location: Chicago, Illinios
Posts: 87
Cool

Quote:
Originally Posted by bicker
Your experience was just like mine, except I took the 30 day money back guarantee to heart, and returned the S3 before it was too late. Your point about the solution needing to "just work" is critical. Most customers don't care why your product doesn't work. They just want it to work, and if it doesn't, then they don't want it.
very true. however good things do come to those who are patient. I had 3 service calls to my place, and I was without TV for 3 days (the bad part about this, apart from missing shows, was that this caused major marital strain - my wife was livid and blamed me for making things complex).

but now it works, and we're all completely happy. the system is exactly like our DirecTivo (no learning curve is a good thing), and we get beautiful HD and the Tivo handles proper aspect correction nicely...

we love the Tivo S3, and it was totally worth the hassle and the wait (though I think I grew a new vein in my forehead during the install process). I can't imagine going with Comcast's HD "equipment" or anything other than Tivo. And we were so sick of dealing with fuzzy pictures and 4:3 w/ letterbox bars on our beautiful HDtv with the DirectTivo... all I can say is, directv really screwed up dropping their deal with Tivo...
__________________

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
subat0mic is offline   Reply With Quote
Old 01-09-2007, 12:49 PM   #1751
Mike Farrington
Registered User
 
Join Date: Nov 2000
Posts: 3,765
My CC install didn't go so well. The guy shows up and before I can say boo, he's goth both CCs in the TiVo. Not ideal, but from what I've seen here it's okay. It sounds like he's done a few of them already -- all without incident. They are SA cards.

Anyway, we never got the CP Auth. He was on the phone with the backroom people, but none of them really knew how to deal with the CableCARD stuff. He tells me he usually deals with a certain person, a supervisor, and never has had any problems getting the hit. However, his guy was out for a few hours and the other guy just couldn't get it to work.

Basically, my installer left without my cards getting CP Auth. He told me that this supervisor guy would be giving me a call later. Let's hope so.

-Mike
Mike Farrington is offline   Reply With Quote
Old 01-09-2007, 01:14 PM   #1752
PaulS
Registered User
 
Join Date: Sep 2002
Location: Southern NH
Posts: 582
I had an appointment today for Adelphia/Comcast to install two CableCards in my Series3.

Installer showed up early. Same guy that had been out to my house to hook up my 8300 POS. Good guy. However, he didn't have any CC's. He told me that they had a huge recall on the CC's, for a software update. (???) They're geting more in stock in 2 weeks, and they'd put me at the top of the list. (Yeah, right). Asked if I was putting 'em in two TVs, and I told him it was a TiVo. He knew exactly what I was talking about, so that's a good sign at least. Not going to have to fight him over installing them in a non-TV.

Frustrating, to be sure, but it could have been worse...
PaulS is offline   Reply With Quote
Old 01-09-2007, 02:15 PM   #1753
Roderigo
Registered User
 
Join Date: Mar 2002
Location: Brookdale, CA
Posts: 526
Quote:
Originally Posted by jeffsinsfo
First appointment: 2 techs, one who says he has done "lots" of Tivos. Refused to follow directions. Slapped in both cards and once and had them activated at the same time.
While Comcast manages to be able to screw up cablecard installs in a multitude of manners, I can give them a break on this one. There's no technical reason why they can't do both at once. The S3 is really two cablecard hosts in one physical box (hence the two host ids). Tivo's instructions are written the way they are because it's conceptually easier to do one card at a time - pretend your installing one TV; get everything working on that TV; then move on to the next tv.

The cards/hosts do a fair bit of processing when first inserted - but the same thing happens on a power cycle - and no one says to remove one card when you power cycle. The S3 doesn't much get involved in the authorization process. As soon as the S3 tunes each OOB tuner to the correct frequency (as directed by the cards), the authorization process is exclusively between the card and the headend.
Roderigo is offline   Reply With Quote
Old 01-09-2007, 02:53 PM   #1754
CrispyCritter
Purple Ribbon Wearer
 
Join Date: Feb 2001
Location: North Potomac, MD
Posts: 3,637
Quote:
Originally Posted by Roderigo
While Comcast manages to be able to screw up cablecard installs in a multitude of manners, I can give them a break on this one. There's no technical reason why they can't do both at once.
This assumes both a reasonable program for the back-end techs (some swear they can't do two cablecards without opening up a line for an additional outlet in their system) and competence on the part of the back-end techs. Otherwise the various hits for the two cards might end up interspersed going to the same single card with the result that neither card works and it gets to be impossible to debug since random hits meant for the second card may trickle into the first card for quite some time.

I agree that a tech who knows for certain their system and back end people can handle the two cards at once can skip steps, but most of the techs described in these threads are not competent enough to make that decision.
__________________
CrispyCritter
TiVo Roamio:Felix TiVo Premiere:Bob TiVo XL4:Fred TiVo HDXL:Sharon TiVoHD:Susan
CrispyCritter is offline   Reply With Quote
Old 01-09-2007, 03:00 PM   #1755
c3
TiVoholic
 
Join Date: Sep 2000
Location: Silicon Valley, CA
Posts: 3,042
Quote:
Originally Posted by jonman21
However, on my bill, I see a $6.99/month "Digital Add'l Outlet - includes digital converter & remote, if applicable" fee right below my $1.50/month "TiVo Digital Access" fee.
Do you have another Comcast box? If so, the additional outlet charge is correct. If the TiVo is your only digital device, then call Comcast to remove that charge. The 1st card is free. The 2nd card is covered by that $1.50 fee.
__________________
TiVo Roamio Plus (10/18/2013): WD30EURS
5 TiVo HDs: WD10EACS, WD1000FYPS, WD10EACS, WD5000ABYS, WD10EADS
Addicted to TiVo since 9/16/2000, all lifetime subs
c3 is offline   Reply With Quote
Old 01-09-2007, 04:21 PM   #1756
CharlesH
Member
 
Join Date: Aug 2002
Location: Milpitas (San Francisco Bay Area)
Posts: 957
Quote:
Originally Posted by c3
Do you have another Comcast box? If so, the additional outlet charge is correct. If the TiVo is your only digital device, then call Comcast to remove that charge. The 1st card is free. The 2nd card is covered by that $1.50 fee.
At least in my area, digital packages include one digital (but not HD) set-top box. So if you have a Series3, you can use the included SD set-top box with another (Series2) TiVo. There is no discount if you decline the set-top box.
CharlesH is offline   Reply With Quote
Old 01-09-2007, 04:43 PM   #1757
c3
TiVoholic
 
Join Date: Sep 2000
Location: Silicon Valley, CA
Posts: 3,042
Quote:
Originally Posted by CharlesH
At least in my area, digital packages include one digital (but not HD) set-top box. So if you have a Series3, you can use the included SD set-top box with another (Series2) TiVo. There is no discount if you decline the set-top box.
Usually one digital device is included, which means either STB or CableCard, but not both. That's why the 1st CableCard is "free". When I had digital classic and added another STB, I was charged the additional outlet fee.
__________________
TiVo Roamio Plus (10/18/2013): WD30EURS
5 TiVo HDs: WD10EACS, WD1000FYPS, WD10EACS, WD5000ABYS, WD10EADS
Addicted to TiVo since 9/16/2000, all lifetime subs
c3 is offline   Reply With Quote
Old 01-09-2007, 05:19 PM   #1758
hiker
S.o.N.Y.D.a.C.
 
hiker's Avatar
 
Join Date: Nov 2001
Location: SF Bay Area (Novato)
Posts: 1,352
Quote:
Originally Posted by c3
Usually one digital device is included, which means either STB or CableCard, but not both. That's why the 1st CableCard is "free". When I had digital classic and added another STB, I was charged the additional outlet fee.
You should not be charged for the STB or an additional outlet fee if it is on your primary outlet along with your S3. I have that setup and the STB is free. The reason it's free is that cablecards don't do OnDemand. See the 2nd to last answer in this FAQ at Comcast here.
__________________
DirecTV TiVo HR10-250
DirecTV STB Samsung SIR-TS360
DirecTV DVR HR20-100
TiVo Series 3 Comcast
hiker is offline   Reply With Quote
Old 01-09-2007, 05:55 PM   #1759
jdebord
Registered User
 
Join Date: Jan 2002
Location: California
Posts: 40
I just had my Comcast installed performed today. I have just one television, so only needed the two cable cards to go with my Series 3.

The Comcast technician was on-time, knowledgable, and nice.

He put the cards in, the TiVo eventually found them, and he called it in.

I am currently able to get analog channels, but no digital ones. He thinks it's because they thought I needed a digital box as well, and changed my order as he was doing it - he thought maybe the cards still need to "receive" this info. I did get error code 161-4 on both of them. The TiVo is currently (very slowly) "Loading Info" on the Connecting screen, so at least it is doing something. I figure I'll give it a few hours and see if things just start working correctly?

I asked him about Video On Demand, and he said that they are currently working to make this service work on TiVo Series 3 boxes - I don't know if that's widely known, but I don't recall reading that yet (still trying to make my way through this long thread!). He thought it could happen as soon as within the next couple of months.

Anyway, so far, so good. Hopefully everything will be working properly by tonight.

I also did my transfer of my old Series 1 Lifetime Subscription to the new Series 3 with no hitch...

Jason
jdebord is offline   Reply With Quote
Old 01-09-2007, 08:29 PM   #1760
Hokie4Life
Registered User
 
Join Date: Apr 2003
Location: Ashburn, VA
Posts: 5
CC install today...

Our area is currently transitioning from Adelphia to Comcast.

The install did not go very well. We followed the instructions on the TiVO CC insert with no success. The Conditional Access screen for both cards state the following:

Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: MISSING_PROGRAM_REKEY
CA enable: unknown

The tech said that he believes that it may be a problem with the "rate codes" or something similar.

I've tried online chat and I've tried speaking with a representative on the phone but everyone said that my account is fine. They've sent signals to both of the cards but nothing changes. I've also asked the reps if they're able to confirm the serial number, host, data and unit address for the cards. They've both said that they are only able to confirm the card serial number and they do not have access to the other CC data.

I'm at a loss. I don't know what I need to do to get someone who has a clue.

Any suggestions? I'm in the Ashburn area in Northern Virginia (near Leesburg).
Hokie4Life is offline   Reply With Quote
Old 01-09-2007, 09:15 PM   #1761
jdebord
Registered User
 
Join Date: Jan 2002
Location: California
Posts: 40
Update (from two posts up):

After several calls to Comcast, "hitting" the box again got one of the two cable cards (Cable Card 1) working as it should, getting all channels I have subscribed to.

Cable Card 2 still only gets analog and local HD. Hitting the card again doesn't seem to make any difference.

But since one card works and one gets *some* programming, I assume it's just some sort of tweak. The phone rep set me up a site visit tomorrow as a back-up, and the install technician today said he'd see if there's anything he can do checking the settings on their end in the morning.

Jason
jdebord is offline   Reply With Quote
Old 01-09-2007, 09:35 PM   #1762
CrispyCritter
Purple Ribbon Wearer
 
Join Date: Feb 2001
Location: North Potomac, MD
Posts: 3,637
Quote:
Originally Posted by Hokie4Life
Our area is currently transitioning from Adelphia to Comcast.

The install did not go very well. We followed the instructions on the TiVO CC insert with no success. The Conditional Access screen for both cards state the following:

Encryption: DES
Connected:yes, EnabledByCP: yes
Auth: MISSING_PROGRAM_REKEY
CA enable: unknown

The tech said that he believes that it may be a problem with the "rate codes" or something similar.
See posts 344 and 1055 in this thread for experiences with MISSING_PROGRAM_REKEY
Definitely fixable from the cable company end, but they have to send a nonstandard
signal.
__________________
CrispyCritter
TiVo Roamio:Felix TiVo Premiere:Bob TiVo XL4:Fred TiVo HDXL:Sharon TiVoHD:Susan
CrispyCritter is offline   Reply With Quote
Old 01-09-2007, 09:40 PM   #1763
treacherous
Registered User
 
Join Date: Oct 2005
Location: Washington State
Posts: 23
I've had my S3 since November 9th.
Total monthly increase: $0.00
No charge when I picked up cards and no increase in my bill.
S3 has been working flawlessly for me as well with CC's of different firmware versions.
__________________
-
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
-
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
(Lifetime)
-
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
(Lifetime) + 500GB WD Tivo Expander
-
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
(Lifetime)


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
treacherous is offline   Reply With Quote
Old 01-10-2007, 01:03 AM   #1764
Roderigo
Registered User
 
Join Date: Mar 2002
Location: Brookdale, CA
Posts: 526
Quote:
Originally Posted by CrispyCritter
This assumes both a reasonable program for the back-end techs (some swear they can't do two cablecards without opening up a line for an additional outlet in their system) and competence on the part of the back-end techs. Otherwise the various hits for the two cards might end up interspersed going to the same single card with the result that neither card works and it gets to be impossible to debug since random hits meant for the second card may trickle into the first card for quite some time.

I agree that a tech who knows for certain their system and back end people can handle the two cards at once can skip steps, but most of the techs described in these threads are not competent enough to make that decision.
Yup - we're in agreement. That's why I bolded "technical." The S3 can handle both cards being inserted/activated at the same time, but it's conceptually easier (for all the reasons you stated) to do it per the Tivo instructions. I was just trying to calm people's fears that the world will collapse if the installer puts both cards in at the same time. There are still plenty of things that go wrong - but putting both cards in at the same time isn't the cause of any problems from the S3 side.
Roderigo is offline   Reply With Quote
Old 01-10-2007, 07:27 AM   #1765
kosherbacon
Registered User
 
kosherbacon's Avatar
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 78
Philadelphia F-Up

1st time poster here.

After arguing with a Comcast CSR over why I needed cablecards, I finally got her to schedule an appintment to have them installed.

Yesterday, the Comcast contractor came with cable boxes instead. he told me that his contracting company doesn't even do cablecards, that they should have never been assigned to do the work. Furthermore, his supervisor is aware of teh request for cablecards, and instead of notifying Comcast that there was an error, tells his guys to go out anyway, presumably thinking that customers will take what they can get.

I refused the cable boxes and had to reschedule the appointment. At least I got the install fee waived. Do you think that this was an hosnest mistake, or an unethical backhanded way to not provide cablecard service on the part of Comcast?
__________________
Series 3, Upgraded to 500 GB + lifetime
Series 1, Upgraded to 100 hrs.
Samsung LNS4092D 40-IN. LCD (720p)

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
kosherbacon is offline   Reply With Quote
Old 01-10-2007, 08:03 AM   #1766
titsataki
Registered User
 
Join Date: Dec 2002
Location: New Haven, CT
Posts: 94
Quote:
Originally Posted by kosherbacon
1st time poster here.

After arguing with a Comcast CSR over why I needed cablecards, I finally got her to schedule an appintment to have them installed.

Yesterday, the Comcast contractor came with cable boxes instead. he told me that his contracting company doesn't even do cablecards, that they should have never been assigned to do the work. Furthermore, his supervisor is aware of teh request for cablecards, and instead of notifying Comcast that there was an error, tells his guys to go out anyway, presumably thinking that customers will take what they can get.

I refused the cable boxes and had to reschedule the appointment. At least I got the install fee waived. Do you think that this was an hosnest mistake, or an unethical backhanded way to not provide cablecard service on the part of Comcast?

If the contractor's supervisor knew and he did nothing about it I am inclined to believe that Comcast gets charged by the visit so if the tech gets out there they make their money even if they provide no service. So I do not buy the equipment story.

Cheers

Nick

PS gosh darn it I am getting nervous now my appointment is in less than an hour so I can only hope I do not hear tool excuses like those.
titsataki is offline   Reply With Quote
Old 01-10-2007, 08:33 AM   #1767
kosherbacon
Registered User
 
kosherbacon's Avatar
 
Join Date: Sep 2005
Location: Philadelphia, PA
Posts: 78
Quote:
Originally Posted by titsataki
If the contractor's supervisor knew and he did nothing about it I am inclined to believe that Comcast gets charged by the visit so if the tech gets out there they make their money even if they provide no service. So I do not buy the equipment story.
Still, you have to know that Comcast realizes what services each of its contractors are able to provide. Comcast can view the 'mistake' as an acceptable risk. If the Comcast tech with the wrong equipment succeeds in getting me to forgo cablecards, it pays off for them big time. I figure that if this ploy works one out of ten times, they earn back their money in cable box rentals.

However, I am inclined to agree with you, that this was just a case of sheer incompetence. For my theory to be true, Comcast would have to be evil (OK, I perhaps) and organized enough (no way) to conspire. Anyway, if this was a widespread issue we would be seeing more stories like mine on this board. I haven't seen any, and I have followed this dicsussion (pretty) closely.

Good luck with your install. I'll post the results of my Monday install when/if it happens.
__________________
Series 3, Upgraded to 500 GB + lifetime
Series 1, Upgraded to 100 hrs.
Samsung LNS4092D 40-IN. LCD (720p)

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
kosherbacon is offline   Reply With Quote
Old 01-10-2007, 08:53 AM   #1768
titsataki
Registered User
 
Join Date: Dec 2002
Location: New Haven, CT
Posts: 94
I agree. I do not think that Comcast is evil in any way. I just think that they are just so big that communications are suffering. There are just too many departments getting involved for the process to be smooth from beginning to end.

Cheers

Nick

PS: I pray for luck. I already got the CSR that just like yours argued about the Comcast DVR and then said something is wrong with their system so they cannot put the order in. She said she would call me but she never did. Then I called in and the guys put my order in like super fast he was super nice. But I had the feeling that he did not ask enough questions about the setup. So I called last night to verify the ticket notes and low and behold no mention about cable cards. I had the CSR add them. We shall see.

I am not holding my breath and I am not canceling Dish until everything works.
titsataki is offline   Reply With Quote
Old 01-10-2007, 09:53 AM   #1769
Hokie4Life
Registered User
 
Join Date: Apr 2003
Location: Ashburn, VA
Posts: 5
Quote:
Originally Posted by CrispyCritter
See posts 344 and 1055 in this thread for experiences with MISSING_PROGRAM_REKEY
Definitely fixable from the cable company end, but they have to send a nonstandard
signal.
Thanks for the info. If I only knew how to get this issue into the hands of someone who knows what they're doing so that the correct signals can be sent to the cards.
Hokie4Life is offline   Reply With Quote
Old 01-10-2007, 10:24 AM   #1770
ewilts
Who, me?
 
ewilts's Avatar
 
Join Date: Feb 2002
Location: Mounds View, MN
Posts: 1,005
Quote:
Originally Posted by 9300170
I had my comcast cable cards installed two weeks ago. It took the techs about 15 minutes and I've had no issues since. Sounds like I'm one of the lucky ones?
You haven't seen your bill yet :-)

Wait for it - the free CableCards they claim to give you are not free.

.../Ed
ewilts is offline   Reply With Quote
Reply
Forum Jump




Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 10:16 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |