Cablevision CableCard Info, Experiences...

jmatero · 09-12-2006, 04:23 PM

Just ordered Mine.. will be here next week and the Cablevision folks are coming the 23rd to hook up the cablecards. The rep told me FLAT OUT that they have no idea if they will even work as they just were told about this "mysterious series 3".

Lets keep this thread alive and post as we all get hooked up!

stekson · 09-12-2006, 04:35 PM

Similar experience. Lady was insistant upon cablecards can only be hooked up to TV's. I faxed over a bunch of TiVo literature for her cause customer service really was clueless. We'll see Sunday!

Sixto · 09-12-2006, 04:41 PM

Cablevision install just scheduled for this Sunday (9/17).

jmatero · 09-12-2006, 04:55 PM

Sixto, look forward to your report!!!! White Plains, NY here. I've got my fingers crossed... for BOTH of us!!!

Sixto · 09-12-2006, 04:58 PM

Quote:

Originally Posted by jmatero

Sixto, look forward to your report!!!! White Plains, NY here. I've got my fingers crossed... for BOTH of us!!!

Looking forward to it ... TiVo just confirmed shipping Thursday overnight from Texas via UPS ... the stars are aligning ...

eric_mcgovern · 09-12-2006, 05:01 PM

Quote:

Originally Posted by Sixto

Looking forward to it ... TiVo just confirmed shipping Thursday overnight from Texas via UPS ... the stars are aligning ...

When did you order? I have received nothing on the shipping side...ordered at 7:18 am Pacific.

Sixto · 09-12-2006, 05:06 PM

Quote:

Originally Posted by eric_mcgovern

When did you order? I have received nothing on the shipping side...ordered at 7:18 am Pacific.

Ordered online this morning but called to check on shipping to verify that I'll have the unit for when Cablevision arrives on Sunday.

drew2k · 09-12-2006, 06:31 PM

Hey all you Cablevision folks! Would you mind posting your location and which branch of Cablevision you're dealing with? I want to see if Cablevision of Hauppauge (NY) comes up anywhere in this thread as that's who I'll be deailing with when I'm ready to take the plunge on the S3...

Thanks!

nyjklein · 09-12-2006, 07:12 PM

I'm on Cablevision of Hudson County (NJ). Called this morning and scheduled the Cablecard installs for Saturday. The CSR I spoke with had no problem cutting the service order for two cards, mentioned I was the second call she had taken today for a TiVo Series 3 install. Remarked on the $800 cost.

I ordered the S3 this morning with one day shipping. So I'm pretty hopeful it will delivered by Friday.

P.S. Wilt Hildenbrand, EVP of Engineering for Cablevision, posted on a the Cablevision Yahoo group that they're working on getting their CSRs and field staff up to speed.

proudpapa · 09-12-2006, 07:19 PM

I ordered mine today also. To bring the cards out (they have to "install" them) - even though they have not heard of the S3 - cost $60.00, monthly charge $13.98. Has anyone else been gouged that bad ?? I told the TIVO rep. and he said to report it to the FCC - they are only suppose to charge a "nominal" fee

!

Jason · 09-12-2006, 09:52 PM

Quote:

Originally Posted by proudpapa

I ordered mine today also. To bring the cards out (they have to "install" them) - even though they have not heard of the S3 - cost $60.00, monthly charge $13.98. Has anyone else been gouged that bad ?? I told the TIVO rep. and he said to report it to the FCC - they are only suppose to charge a "nominal" fee

!

I'm not a Cablevision subscriber, but my cable provider (Astound, part of Wave Broadband) told me today that each CC would run me $6.95/month, which is what they charge for their digital cable boxes. They also told me that the CC would not work with HD!

krstone · 09-13-2006, 09:38 AM

FWIW, the Cablevision web site states that CableCARDs cost $1.25/month. Link:

http://iotv.custhelp.com/cgi-bin/iot...i=&p_topview=1

Ken

nyjklein · 09-13-2006, 09:50 AM

Quote:

Originally Posted by krstone

FWIW, the Cablevision web site states that CableCARDs cost $1.25/month. Link:

http://iotv.custhelp.com/cgi-bin/iot...i=&p_topview=1

Ken

That's what I'm paying for the one in my bedroom TV.

ITGuy72 · 09-13-2006, 09:52 AM

I wonder if they'll try to hit you up for an additional premium outlet fee..waiting for reports also...

juancho · 09-13-2006, 10:32 PM

I currently own a Cablevision HD DVR that uses 2 cablecards. Can I simply insert these cards into the S3 or do I need to order new cards? Thank you.

jfh3 · 09-13-2006, 10:57 PM

Quote:

Originally Posted by juancho

I currently own a Cablevision HD DVR that uses 2 cablecards. Can I simply insert these cards into the S3 or do I need to order new cards? Thank you.

You should be able to use the same cards, but Cablevision would have to reprovision them ("marry" them) to the Tivo.

nyjklein · 09-13-2006, 10:59 PM

Quote:

Originally Posted by juancho

I currently own a Cablevision HD DVR that uses 2 cablecards. Can I simply insert these cards into the S3 or do I need to order new cards? Thank you.

I'm not aware of ANY Cablevision DVR that uses Cablecards. What model do you have?

(BTW, the credit card like SmartCard that plugs into your Cablevision set top boxes or Scientific Atlanta DVRs is NOT a Cablecard).

twassel · 09-14-2006, 07:19 AM

I'm with Cablevision of Woodbury (Long Island, NY). I sent an e-mail inquiry to Cablevision regarding whether they support the S3. The response:

Subject
---------------------------------------------------------------
Tivo Series 3 cablecard

Discussion Thread
---------------------------------------------------------------
Response (Pamela W) - 09/13/2006 10:35 PM Dear Valued Customer,

Thank you for your email. I understand your inquiry and would be happy to help you.
Currently we do not support the Tivo Series 3.

If you should have any other questions please visit us at [cablevision web site]

Thank you for choosing Cablevision.

Sincerely,

Pamela
Shared Services-Melville

I'm not sure one hand knows what the other is doing.

Raj · 09-14-2006, 08:31 AM

Quote:

Originally Posted by proudpapa

I ordered mine today also. To bring the cards out (they have to "install" them) - even though they have not heard of the S3 - cost $60.00, monthly charge $13.98. Has anyone else been gouged that bad ?? I told the TIVO rep. and he said to report it to the FCC - they are only suppose to charge a "nominal" fee

!

Thanks, but this thread is related to Cablevision only.

Raj · 09-14-2006, 08:32 AM

Quote:

Originally Posted by juancho

I currently own a Cablevision HD DVR that uses 2 cablecards. Can I simply insert these cards into the S3 or do I need to order new cards? Thank you.

The cablevision DVR I have doesn't use CableCARDs.

Which one do you have?

jmatero · 09-14-2006, 08:54 AM

He's probably mistaking the "Credit-card-style" cable "card" that slides into the front of the 8300HD.

The Cablevision operator wouldn't take my order until I told her why I didn't want the 8300HD I have now...

so I told her why..... BOY did I.....

Raj · 09-14-2006, 09:06 AM

Oh yeah I have one of those too. That's not a CableCARD.

I'm holding off on Series 3 until all of these minor issues are ironed out.

What a shame though that the cable companies would try to stifle TiVo like this.

jfh3 · 09-14-2006, 10:39 AM

Quote:

Originally Posted by twassel

I'm with Cablevision of Woodbury (Long Island, NY). I sent an e-mail inquiry to Cablevision regarding whether they support the S3. The response:

Subject
---------------------------------------------------------------
Tivo Series 3 cablecard

Discussion Thread
---------------------------------------------------------------
Response (Pamela W) - 09/13/2006 10:35 PM Dear Valued Customer,

Thank you for your email. I understand your inquiry and would be happy to help you.
Currently we do not support the Tivo Series 3.

If you should have any other questions please visit us at [cablevision web site]

Thank you for choosing Cablevision.

Sincerely,

Pamela
Shared Services-Melville

I'm not sure one hand knows what the other is doing.

See my post in the FAQ thread about this and send them a copy of that text.

MikePeekskill · 09-14-2006, 10:49 AM

Do you HAVE to schedule and install for the 2 cable cards for the Series 3? Are we not allowed to go into the retail store and pick them up, the way I did with the Cablevision DVR?

Mike

classicsat · 09-14-2006, 11:13 AM

Right now, depnding on the corporate or local policy, you may have to have a truck roll. If they are nice, or you speak to someone you really know, or they know you as a better customer, they might hand them to you over the counter.

scottb4u · 09-14-2006, 11:30 AM

I just made an appointment for Cablecard installation. All Cablecard appointments must be made through a supervisor who asks what equipment will be used.

They were briefed on Tuesday that a new Tivo requires Cablecards and to be ready for new appointments. The calls started that day and have not stopped since. It is the most Cablecards requested in CVC's history.

They will not allow you to pick up the Cablecards and are instructed to make appointments and notify us of the $46 charge for installation.

The nearest appointments are late next week! I will report later...

jmatero · 09-14-2006, 12:21 PM

As described above, Cablevision of Westchester requires an appointment... they charge $46 to deliver and install the 2 cards... and there is also a monthy fee. You can NOT pick them up at a retail cablevision office. It's their little way of getting some $$$ back for you not using THEIR DVR.

srothkin · 09-14-2006, 01:58 PM

Quote:

Originally Posted by jmatero

It's their little way of getting some $$$ back for you not using THEIR DVR.

Maybe, maybe not. When I got my first 8300HD DVR (which was my 1st box -- previously I just didn't get HD or channels requiring a box), CableVision required a technician (who turned out to be a subcontractor) to come and install the box. The technician did have to call an operator at CableVision and read them some info that was displayed by the DVR when it connected to the head end. I suspect the same will need to be done for the cablecards.

Later when I traded the box for another one due to problems, they let me do the swap at the store/without a technician dispatch.

jmatero · 09-14-2006, 02:21 PM

I picked up my 8300HD DVR from Cablevision of Westchester.. my first cable box with them.. and they just handed the box to me. When I got home, I plugged it in and had to call them to pair it to the card.

propermodulation · 09-14-2006, 04:53 PM

Quote:

Originally Posted by srothkin

The technician did have to call an operator at CableVision and read them some info that was displayed by the DVR when it connected to the head end. I suspect the same will need to be done for the cablecards.

Yea, I guess they don't trust their customers with the technical job of dialing the phone!!!