Time Warner digital channel lineup change

[jdh2005]

Time Warner has changed their digital channel lineup as of March 31st (at least here in Texas) but my Tivo S2 doesn't show any changes in the lineup.

Anyone know how to get it to reflect the new channel lineup?

[kevlard1]

Sometimes it takes a couple days for your TiVo to get the information about the channel change.

[ZikZak]

You can file a lineup issue report at tivo.com.

[jdh2005]

Thanks I did that - hopefully the change will come through before I record the Sopranos next!

[swimchick]

I'm in Lafayette, Indiana and the lineup on the Wb is an hour behind. Intill it's fixed; I just record for two hours. Smallville records at 7pm which should record at 8p for my Time Zone.

[Liz7188]

I have a 2nd series Tivo with Time Warner Digital cable. My setup was working perfectly with my Tivo remote using IR cables on the cable box.

Up until a week or so ago, that is.

TWC, in its infinite non-wisdom is making a major lineup change here. (Probably using us as guinea pigs for it as a matter of fact.) Apparently some moron thought grouping channels by type was something reeely helpful for their customers. :>p...

It might have been of some value if they hadn't proceeded to make an effing mess of this "great upgrade". I wish I knew who asked for this. It caused quite a bit of hicupping over several days to my service and screwed up my recording. Why do I think this is actually to help TWC with future pricing structures?

Okay, rant mode off. So once I got the brochure in the mail from TWC with the new number listings, I went thru and re-did my channel lineup in the settings with all the new numbers.

Most of the hicupping seems to have settled down except for this: since the changes, using my Tivo remote, I can't access any but the lowest Showtime channel. The old numbers were in the 400s and now are in the 600s. Mind you, I get the show information at the bottom for each of the Showtime channels but I can only get the channel to actually change if I use the TWC remote (most of the time). (And if I hit any number higher than extended basic, it takes me to that Showtime channel too.)

I called TWC who said they are being inundated with calls about the changes (HA). They showed me how to use the TWC remote to get the premium channels. But she said it was a Tivo problem and not their fault.

From responses to previous posts, do I have to contact Tivo about the new channel numbers? Why would I get one and not the others? The old lineup had no 600s. If I do need to let them know, can someone point me to the link or contact info?

I'm getting more phone connection failures since this started too. I don't know how, but could that be related to these changes as well?

Please try not to be too technical in response - I've been told I only know enough about these things to be dangerous.

Thanks for any help.

[rocko]

Originally Posted by Liz7188

Okay, rant mode off. So once I got the brochure in the mail from TWC with the new number listings, I went thru and re-did my channel lineup in the settings with all the new numbers.

You shouldn't really do this. TiVo keeps track of lineup changes and will automatically "move" the channels to the new numbers. Just to let you know that this sometimes takes a few days. Additionally, you will get a system message from TiVo informing you of any lineup changes.

Originally Posted by Liz7188

From responses to previous posts, do I have to contact Tivo about the new channel numbers? Why would I get one and not the others? The old lineup had no 600s. If I do need to let them know, can someone point me to the link or contact info?

See above. If things aren't straightened out in a few days you can report the lineup problem at:

http://tivosupport2.instancy.com/LineUpForm.aspx

Originally Posted by Liz7188

I'm getting more phone connection failures since this started too. I don't know how, but could that be related to these changes as well?

I think the problem is actually the opposite. Your TiVo gets its guide and lineup data from the nightly phone call. If that call isn't happening you are going to be out-of-whack.

I think the best thing you can do right now is to rerun Guided Setup. This will initiate the call to the mothership and re-establish your lineup from scratch. Hopefully the lineup will be updated on the TiVo end and will fix your problem.

To do this :

1) Hit the TiVo button
2) (New) Messages and Settings
3) Restart or Reset System
4) Repeat Guided Setup

Follow the instructions the same way like you originally setup the box. Make sure you pick the correct cable provider.

Also, if you have a broadband (cable/DSL/FIOS) internet connection you should look into using a network connection to make the nightly call. It will go a lot faster and will probably be more reliable than the telephone connection. Worry about looking into this once you get your lineup problem squared-away.

Good luck. Let us know how you make out.