TivoOpsMgr - Can we still get lifetime by 4-15 or not? - Page 2

garynfla · 03-22-2006, 04:16 PM

I just got off the phone with TIVO and they said they had heard nothing of any Lifetime options.. I sure would like to get this done and buy my TIVO..

Fingers crossed
Gary

NewYorkLaw · 03-22-2006, 04:27 PM

Does anyone really think the average (non-forum subscribing) member of the tivo community would be all that upset to learn their ability to upgrade to lifetime was lost? I suspect most people who were interested in lifetime subscriptions already have it. Some of us, becasue we got an advance warning, went out and upgraded or bought new machines and applied lifetimes in time.

What's unfair about that? I think we were lucky to get the advance warning! Why should tivo have to send notices to anyone, much less *every* unit?

Pete

dgh · 03-22-2006, 04:32 PM

Why do you consider us lucky and think the non-forum subscribers don't care?

Of course, if they don't care, then TiVo looses nothing by warning them and gains good will.

Stylin · 03-22-2006, 05:48 PM

Quote:

Originally Posted by NewYorkLaw

Does anyone really think the average (non-forum subscribing) member of the tivo community would be all that upset to learn their ability to upgrade to lifetime was lost? I suspect most people who were interested in lifetime subscriptions already have it. Some of us, becasue we got an advance, warning went out and upgraded or bought new machines and applied lifetimes in time.

What's unfair about that? I think we were lucky to get the advance warning! Why should tivo have to send notices to anyone, much less *every* unit?

Pete

Lucky?? But to consider current subscribers "lucky" to hear about a major pricing policy change is poor service.
Whether current subscribers are interested, would be potentially upset etc. is really not the point. Customers should be informed of any major policy changes. Also, keep in mind that many 1 yr or less subscribers were told they would have the option to upgrade to lifetime.

I was "lucky" as I was not a current TiVo subscriber, and was able to make a purchase before the cutoff date.

timckelley · 03-22-2006, 06:21 PM

I haven't been home today. Are there any messages on anybody's TiVo's informing them of this major policy/pricing change?

dcler · 03-22-2006, 09:38 PM

I am totally new to TIVO, so would like to get a confirmation from you.
Could I just buy one of the TIVO box from place like Compusa, and call up TIVO customer support to get lifetime, for free? Thanks

jfh3 · 03-22-2006, 09:50 PM

Quote:

Originally Posted by dcler

I am totally new to TIVO, so would like to get a confirmation from you.
Could I just buy one of the TIVO box from place like Compusa, and call up TIVO customer support to get lifetime, for free? Thanks

Can you get lifetime on a new box? Yes, until 4/15.
For free? Sure, if you consider letting Tivo charge your credit card $299 "free".

ckelly33 · 03-22-2006, 11:47 PM

Someone mentioned here buying a Lifetime gift card. Can you still do that?

dgh · 03-22-2006, 11:59 PM

Define "can". Stores were supposed to have pulled them off the shelves but some didn't. Most of the ones that didn't have probably been picked over pretty well by now but give it a shot!

There are also a bunch on ebay at well over retail - but maybe still a relative bargain.

filburt1 · 03-23-2006, 12:02 AM

Quote:

Originally Posted by ckelly33

Someone mentioned here buying a Lifetime gift card. Can you still do that?

Technically, yes, but you won't find a single Best Buy in your entire state that has them. Literally.

jfh3 · 03-23-2006, 12:41 AM

Quote:

Originally Posted by filburt1

Technically, yes, but you won't find a single Best Buy in your entire state that has them. Literally.

And odds are that any stray cards that were at regional warehouses or in stores have been pulled from active stock this week.

filburt1 · 03-23-2006, 12:43 AM

Well, here's hoping part of that is not correct. Wink wink.

But yes, there is a 99% chance they won't have them, especially this late in the game. Not only did they have low stock levels to begin with, but they've been instructed to pull them, or so the legends go.

jfh3 · 03-23-2006, 12:43 AM

Quote:

Originally Posted by ckelly33

Someone mentioned here buying a Lifetime gift card. Can you still do that?

But since you can get lifetime on an existing Series 2 until 4/15, I wouldn't use a lifetime gift card on anything other than a Series 3 box ...

hi-nrg-joe · 03-23-2006, 02:39 AM

Quote:

Originally Posted by NewYorkLaw

I suspect most people who were interested in lifetime subscriptions already have it. Some of us, becasue we got an advance, warning went out and upgraded or bought new machines and applied lifetimes in time.

What's unfair about that? I think we were lucky to get the advance warning! Why should tivo have to send notices to anyone, much less *every* unit?

Pete

Exactly.......

infiniti310 · 03-23-2006, 11:19 AM

since I got in by the March 15th scare....(Lifetime Subscriptions are going away)...will my Lifetime subscription be extended to say,....Lifetime, Plus a Month?

Is the "DEADLINE" going to be 'extended' again?

Feeling duped like Oprah here...

When is the scambo going to end?

NewYorkLaw · 03-23-2006, 11:32 AM

Quote:

Originally Posted by infiniti310

since I got in by the March 15th scare....(Lifetime Subscriptions are going away)...will my Lifetime subscription be extended to say,....Lifetime, Plus a Month?...

Lifetime plus a month, but only if you were a current Tivo customer at the time of the first notice and your qualifying tivo device was in use at the time, and provided you notify tivo of your intent to utilize that month at least a month before the unit stops working.

Pete

gulfstrum · 03-23-2006, 12:01 PM

From reading this thread I thought that I could still purchase a new box and get lifetime until 4/15?????

Called Tivo three times and spoke to a supervisor- they said only boxes purchased prior to 3/15 are eligible.

What is the real story?

classicsat · 03-23-2006, 12:24 PM

Existing Lifetime subs should stay that way. Only the option to purchase Lifetime is going away, and as it seems, they extended that a month.

gulfstrum · 03-23-2006, 12:40 PM

Quote:

Originally Posted by classicsat

Existing Lifetime subs should stay that way. Only the option to purchase Lifetime is going away, and as it seems, they extended that a month.

They confirmed that they extended it a month - however they say you must have purchased the retail box before 3/15 to get the lifetime.

HDTiVo · 03-23-2006, 12:47 PM

Quote:

Originally Posted by NewYorkLaw

Lifetime plus a month, but only if you were a current Tivo customer at the time of the first notice and your qualifying tivo device was in use at the time, and provided you notify tivo of your intent to utilize that month at least a month before the unit stops working.

Pete

Can we get Title Insurance on our Lifetime units?

HDTiVo · 03-23-2006, 12:48 PM

Quote:

Originally Posted by gulfstrum

They confirmed that they extended it a month - however they say you must have purchased the retail box before 3/15 to get the lifetime.

Where are the Banghead and Puke emoticons when you need 'em.

TiVoStephen · 03-23-2006, 12:51 PM

Hi gulfstrum, I'm sorry you're still having difficulty.

All agents should now be trained on the policy. Here is the relevant portion of the Knowledge Base article:

Quote:

--------------------------------------------------------------------------------
KB code 39-10-08 (for current monthly customers who want to switch to Product Lifetime):

Product Lifetime Service is no longer available after March 17, 2006. We will allow current monthly subscribers to change their Payment Plan to Product Lifetime Service until April 15, 2006.

--------------------------------------------------------------------------------
KB code 39-10-05 (for new customers):

Product Lifetime Service is no longer available beginning March 17, 2006. [...]

Customers wanting to purchase Product Lifetime Service can do so before April 15, 2006. Use the procedure below to activate Product Lifetime Service.
--------------------------------------------------------------------------------

If you have any trouble, please have the agent reference these articles, or ask to speak to a supervisor.

Best regards,
Stephen

gulfstrum · 03-23-2006, 01:10 PM

Quote:

Originally Posted by TiVoOpsMgr

Hi gulfstrum, I'm sorry you're still having difficulty.

All agents should now be trained on the policy. Here is the relevant portion of the Knowledge Base article:

If you have any trouble, please have the agent reference these articles, or ask to speak to a supervisor.

Best regards,
Stephen

So I can purchase a Series 2 Tivo today at Compusa - refer to KB article 39-10-05 and get lifetime service? I did ask to speak to a supervisor and was informed I couldn't. I will give it a try and thanks!

Sirshagg · 03-23-2006, 01:13 PM

Quote:

Originally Posted by TiVoOpsMgr

If you have any trouble, please have the agent reference these articles, or ask to speak to a supervisor.

Best regards,
Stephen

Cool. Hit em with their own KB article - yep, that ought to do it.

Luv2BeLDS97 · 03-23-2006, 02:01 PM

Quote:

Originally Posted by TiVoPony

We appreciate the feedback and apologize if some of our agents are providing inaccurate information.

We know that there have been retail advertisements which refer to product lifetime, and there have been requests here for a longer opportunity to purchase lifetime before it's discontinued. As a result, we have decided to offer product lifetime as a subscription option through 4/15/06, even for those that have purchased since 3/15 (you do have to call to activate lifetime service though, and lifetime is not applicable for systems purchased via a bundle plan).

Our customer service team is being updated today, so please wait until later today or tomorrow and call back once the message has been delivered to all the agents.

Cheers,
Pony

PERFECT!! See this is the kind of thing that makes me stay with TiVo.. now I just need to get paid

And when the Series 3 box comes out... I will buy that and I will be set!

dcler · 03-23-2006, 02:10 PM

Ok. I called TIVO customer support and got the answer: you can buy a TIVO box like the series 2 from a retail store for whatever it cost there and activate TIVO life time before 4/15 for an activation fee of $299. You could get $150 rebate on the box with activation. Please reply if you got a different result.

gulfstrum · 03-23-2006, 02:10 PM

Quote:

Originally Posted by TiVoOpsMgr

Hi gulfstrum, I'm sorry you're still having difficulty.

All agents should now be trained on the policy. Here is the relevant portion of the Knowledge Base article:

If you have any trouble, please have the agent reference these articles, or ask to speak to a supervisor.

Best regards,
Stephen

I finally have everything straight - Thanks so much Stephen - I called and the representative said they had all been updated and all is good.

timckelley · 03-23-2006, 02:54 PM

Quote:

KB code 39-10-05 (for new customers):

Product Lifetime Service is no longer available beginning March 17, 2006. [...]

Customers wanting to purchase Product Lifetime Service can do so before April 15, 2006. Use the procedure below to activate Product Lifetime Service.

This sounds sort of conflicting. On the one had it said you can't get it on or after 3-17-2006. But then it goes on to say you can get it as late as 4-14-2006. I wish it was worded more clearly.

tony2tru · 03-23-2006, 10:03 PM

I've always put off a second Tivo box in the bedroom. But now I'm going to pick up the 80-hour this week as my primary box in the living room (since they extended lifetime) and have the old 40 hour box in the bedroom as a second box. I've had my box for 3 years and have fears of it going bad on me!!!

I'm glad they got this all resolved!

Tony

FTLOSM · 03-24-2006, 10:26 AM

Ok what am I doing wrong (or maybe I don't understand), I have a series 1 with lifetime love it, Nov 04 I bought a Series 2 Humax with dvd recorder, put it on as secondary box month to month (wasn't sure if i would like the series 2 or dvd burner).

Ok ready to upgrade the series 2 unit to lifetime, called was told I can't because "That option has expired for me on this unit."

Can someone explain how this works then? When I bought that series 2 box and did monthly I didn't get any special rebates or join in on any "plan" where you pay a years worth to get a discount or anything, I just straight walked in and bought it, as for "bundles"you guys speak of here, I don't even know what that would be unless you mean tivo with dvd burner??? But when I bought it I didn't buy any other piece of equipment if that is what Bundle means...

Am I understanding this thread correctly that I should still be able to pay for lifetime on my series 2 humax dvd burner tivo if i call in before 4-15 and pay $299?

If so give me the name and number of the operator who knows what they are talking about cuz the girl I talked to was VERY snippy saying that option had expired for me.

I don't want to seem like a totaly Jerko for calling back and fighting on this, heck it could be me misunderstanding something - just looking for clarification....