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03-13-2006, 02:36 PM
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#1
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Witty thought here.
Join Date: Aug 2003
Location: St. Charles MO USA
Posts: 158
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Remote Scheduling Web Down
I tried several times to access the Remote Scheduling from TiVo Central Online. The search works and I was able to select a show to record, but when you attempt to sign-in, it does not recognize your login information. I tried many times with the same negative result. I was able to login normally to Manage Your Account, etc. While logged-in in this manner, when you select TiVo Central Online from the left navigation panel, you get a broken link.
I called TiVo and they said that the page had been down a couple of days already and that they were working on it.
I'll just have to remember what I wanted to schedule when I get home!
__________________
1 80-hour Black TiVo Series-2 (240) lifetime
1 40-hour Silver TiVo Series-2 (540) monthly sub
1 80-hour Silver TiVo Series-2 (540) monthly sub
All on wired network (Linksys USB200M adapters)
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03-13-2006, 02:39 PM
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#2
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tivo_xml developer
Join Date: Sep 2004
Location: Outside Phildadelphia
Posts: 2,098
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Everything seems to work for me. I just looked up and scheduled a recording while signed in. I have two TiVo units on my account and am using Firefox from my (slowish) work connection. Comcast cable in southern NJ.
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03-13-2006, 02:46 PM
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#3
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Witty thought here.
Join Date: Aug 2003
Location: St. Charles MO USA
Posts: 158
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I just tried it again and confirm that it appears to be working. I guess they fixed it.
__________________
1 80-hour Black TiVo Series-2 (240) lifetime
1 40-hour Silver TiVo Series-2 (540) monthly sub
1 80-hour Silver TiVo Series-2 (540) monthly sub
All on wired network (Linksys USB200M adapters)
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03-13-2006, 02:52 PM
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#4
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joined the 10k club
Join Date: Jan 2003
Location: St. Pete, FL
Posts: 10,785
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I'm still unable to login:
Quote:
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We're sorry, but we could not find this e-mail address in our system. If you activated your DVR under a different e-mail address, please use that address. If you did not give us an e-mail address when you activated your DVR, or if your e-mail address has changed, you can add your e-mail address to your account. (If you're a new customer and you have not yet activated your DVR, please Activate or Upgrade TiVo Service.
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__________________
S4~190 HD hrs w/1TB eSATA (M-Card w/TA, MoCA) | S3~150 HD hrs (S-Cards, MoCA)
XL~150 HD hrs (M-Card, MoCA) | S2~130 SD hrs (offline)
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03-13-2006, 02:55 PM
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#5
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Registered User
Join Date: Sep 2004
Posts: 5,507
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Quote:
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Originally Posted by windracer
I'm still unable to login:
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I am having the same issue as well. But then I go to tivo.com/manage and I am already logged in.
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03-13-2006, 05:36 PM
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#6
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formerly TiVoOpsMgr
Join Date: Jun 2000
Location: Alviso, CA, USA
Posts: 2,467
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Hi guys,
To my knowledge we haven't experienced any downtime for TiVo Central Online. I have checked the stats and we're seeing tons of successful recordings being scheduled. I was able to log in and schedule a recording myself just now.
Rainwater and windracer, can you post the steps to reproduce the problem and indicate the exact error messages you see?
Best regards,
Stephen
__________________
E. Stephen Mack, Director of Operations at TiVo (
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To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
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03-13-2006, 06:19 PM
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#7
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Registered User
Join Date: Jun 2001
Location: Chicagoland
Posts: 29
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I too am having am having trouble signing into TCO ( https://www3.tivo.com/tivo-tco/login/show.do). Here's my use case:
1. Went to http://www.tivo.com/manage and website shows me signed out. Did not sign in
2. Went to TCO and signed in with my email & password. I get the error message in ERROR_A below.
3. Went back to http://www.tivo.com/manage & website now shows me signed in.
4. Clicked on TCO & get message "Sorry, but we encountered an error while processing your request. Please try again later."
ERROR_A:
"No account found. If you have an account under different e-mail address, please user it to sign in. To skip this step in the future, please update your profiles to use the same e-mail address."
EDIT: Adding rest of ERROR_A message.
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03-13-2006, 06:27 PM
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#8
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joined the 10k club
Join Date: Jan 2003
Location: St. Pete, FL
Posts: 10,785
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Stephen ... it's working for me now, this evening (Firefox and IE). Maybe it was just a fluke of trying to connect from work, I don't know.
__________________
S4~190 HD hrs w/1TB eSATA (M-Card w/TA, MoCA) | S3~150 HD hrs (S-Cards, MoCA)
XL~150 HD hrs (M-Card, MoCA) | S2~130 SD hrs (offline)
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
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To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
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03-13-2006, 06:37 PM
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#9
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Registered User
Join Date: Jun 2002
Location: Nashville, TN
Posts: 243
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Quote:
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Originally Posted by TiVoOpsMgr
I have checked the stats and we're seeing tons of successful recordings being scheduled.
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"Excuse me. Exactly how much is 'a ton'?"
"In TiVo terms, a ton is about half-a-million miles"
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03-13-2006, 07:07 PM
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#10
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Shades of Blue......
Join Date: Jun 2003
Location: N.E. GA
Posts: 2,136
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I tried to use remote scheduling this morning and I never could even bring up the schedule. I tried a second time about an hour later with the same results. I'm glad to know it's not just me.
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03-13-2006, 08:00 PM
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#11
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Your Hero
Join Date: Aug 2004
Location: Austin
Posts: 430
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FYI, I had this same problem yesterday when I tried to login. I wasn't doing anything special, just firing up Firefox and trying to log in to TiVo.com.
(It's all working now, though. So looks like it's a non issue.)
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03-13-2006, 08:48 PM
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#12
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Registered User
Join Date: Dec 2005
Posts: 44
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Worked fine for me this morning (used my Treo 650 while driving to schedule David Letterman) 
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03-13-2006, 09:11 PM
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#13
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Registered User
Join Date: Jun 2001
Location: Chicagoland
Posts: 29
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Ok, I'm in TCO now. My earlier problems with logging into TCO were observed on both FireFox & IE.
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03-13-2006, 09:13 PM
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#14
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Registered User
Join Date: Sep 2004
Posts: 5,507
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Quote:
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Originally Posted by TiVoOpsMgr
Hi guys,
To my knowledge we haven't experienced any downtime for TiVo Central Online. I have checked the stats and we're seeing tons of successful recordings being scheduled. I was able to log in and schedule a recording myself just now.
Rainwater and windracer, can you post the steps to reproduce the problem and indicate the exact error messages you see?
Best regards,
Stephen
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Well, sorry to say it works for me now 
But, over the past several weeks, I have had off and on problems logging in. I go to tivo.com/tco and login with my email/password. Then, I get the same login page with the following error:
Quote:
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We're sorry, but we could not find this e-mail address in our system. If you activated your DVR under a different e-mail address, please use that address. If you did not give us an e-mail address when you activated your DVR, or if your e-mail address has changed, you can add your e-mail address to your account. (If you're a new customer and you have not yet activated your DVR, please Activate or Upgrade TiVo Service.
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The weird thing is, that if I go to tivo.com/manage after seeing this error, I am logged into my account.
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03-22-2006, 07:33 AM
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#15
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Registered User
Join Date: Mar 2006
Posts: 8
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I've been getting a lot of:
"Sorry, but we encountered an error while processing your request. Please try again later. "
Frustrating..
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03-22-2006, 04:56 PM
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#16
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O2->CO2 Converter
Join Date: Sep 2005
Location: KFME
Posts: 2,624
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Quote:
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Originally Posted by joker9989
I've been getting a lot of:
"Sorry, but we encountered an error while processing your request. Please try again later. "
Frustrating..
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As am I - IE and FF both... I can log into "manage my account", but I can't get to "Tivo online sceduling"
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03-22-2006, 06:45 PM
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#17
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Registered User
Join Date: Jun 2003
Posts: 226
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I am getting this as well... anyone else?
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03-22-2006, 07:22 PM
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#18
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Registered User
Join Date: Mar 2006
Posts: 7
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I'm getting that error as well. I get it on the Mac in Safari, IE, and Firefox. In Windows XP I get it with both IE and Firefox.
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03-22-2006, 07:38 PM
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#19
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Doggie Houser
Join Date: Feb 2005
Location: PA
Posts: 9,924
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Seems that I get an error if I check "remember me" but not if I leave the checkbox cleared.
Quote:
No account found. If you have an account under different e-mail address, please user it to sign in.
To skip this step in the future, please update your profiles to use the same e-mail address.
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03-23-2006, 01:40 PM
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#20
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Registered User
Join Date: Mar 2006
Posts: 11
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Having the exact same issue.. Installed yesterday morning, and been getting..."Sorry, but we encountered an error while processing your request. Please try again later" every since....
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03-23-2006, 03:16 PM
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#21
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L.A Pimpin!
Join Date: Mar 2006
Location: City Of Angels
Posts: 11
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Quote:
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Originally Posted by tgsanford
Having the exact same issue.. Installed yesterday morning, and been getting..."Sorry, but we encountered an error while processing your request. Please try again later" every since....
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Same here, just tried it about a minute ago and it goes to a blank page with a message. 
"Sorry, but we encountered an error while processing your request. Please try again later. "
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03-23-2006, 04:40 PM
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#22
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Registered User
Join Date: Mar 2006
Posts: 11
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This is rediculous....they act like they have no idea what your talking about, and then go on giving you reasons why its happening.....  I just dont understand why they cant tell you whats going on and how it is resolved ?
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03-23-2006, 08:15 PM
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#23
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formerly TiVoOpsMgr
Join Date: Jun 2000
Location: Alviso, CA, USA
Posts: 2,467
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Sorry to hear folks are experiencing an issue. I am able to log in and schedule recordings, and I see hundreds of recordings being scheduled every hour.
For someone who is affected, can you please send me an e-mail with the username your using and the exact error message string?
EDIT 3/28: No longer needed.
Apologies again to those affected, and for the inconvenience.
Best regards,
Stephen
__________________
E. Stephen Mack, Director of Operations at TiVo (
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
)
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Last edited by TiVoOpsMgr : 03-28-2006 at 01:39 PM.
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03-23-2006, 08:17 PM
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#24
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Registered User
Join Date: Jun 2003
Posts: 226
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I called their support line. They said they are aware of it.. but they did not give an timeframe when this will be repaired....
I would like to someday be able to use the schedule recordings online.....
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03-23-2006, 08:24 PM
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#25
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O2->CO2 Converter
Join Date: Sep 2005
Location: KFME
Posts: 2,624
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Mail sent to Stephen (with many thanks).
If I hear something before he gets back here, I'll be sure to let everyone know.
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03-23-2006, 09:01 PM
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#26
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Registered User
Join Date: Dec 2005
Posts: 26
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I had no problem getting in.
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03-23-2006, 09:53 PM
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#27
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Registered User
Join Date: Mar 2006
Posts: 11
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Solution To Online Scheduling Issue
USE tv yahoo (you insert the 'dots') a free yahoo account, and register for recording to tivo, its simple its free and it works. I called tivo, and finally got someone who told me the truth...they are having issues with tivo com usage of online scheduling, but the tv yahoo DOES THE SAME THING....I was skeptical, so i tried it, it was easy, simple to do , and MOST IMPORTANTLY IT WORKED !......im ok with this solution. Hope it works for others. Let me know if you have additional questions.
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03-24-2006, 05:49 AM
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#28
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O2->CO2 Converter
Join Date: Sep 2005
Location: KFME
Posts: 2,624
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Quote:
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Originally Posted by tgsanford
USE tv yahoo (you insert the 'dots') a free yahoo account, and register for recording to tivo, its simple its free and it works. I called tivo, and finally got someone who told me the truth...they are having issues with tivo com usage of online scheduling, but the tv yahoo DOES THE SAME THING....I was skeptical, so i tried it, it was easy, simple to do , and MOST IMPORTANTLY IT WORKED !......im ok with this solution. Hope it works for others. Let me know if you have additional questions.
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I tried that, but it looked like I could only do individual episodes. Can you do season passes on Yahoo? I just bought a new Tivo and am transferering season passes around the house, so it would be MUCH easier to enter 40+ season passes on the computer.
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03-24-2006, 07:01 AM
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#29
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Registered User
Join Date: Mar 2006
Posts: 11
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Yes, you can do season passes, there are NO limitations on the yahoo part of this. It is completely intergrated with tivo, inclucing taping quality and other settings. I setup several season passes last night.
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03-24-2006, 10:43 AM
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#30
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formerly TiVoOpsMgr
Join Date: Jun 2000
Location: Alviso, CA, USA
Posts: 2,467
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For folks still having trouble, can you try clearing your cache/cookies and try again? We're still unable to reproduce the issue.
EDIT 3/28: We've figured it out, see below. Not a cache/cookie issue.
Our apologies again for anyone affected.
Best regards,
Stephen
__________________
E. Stephen Mack, Director of Operations at TiVo (
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Last edited by TiVoOpsMgr : 03-28-2006 at 01:40 PM.
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