FedEx Ground truck delivered my free DirecTiVo this afternoon. When I took the
Philips DSR7000(refurbished 35hr DirecTiVo, no less), I heard really strange
noises. It sound like the hard drive had detached from within. Sure enough,
when I opened it up, that was it. The hard drive was just freely hanging inside.
(no screws presents, so I assume some genius forgot to screw it back in with
screws during the "refurbishing" process)
In addition, the circuit boards were cracked in several places. On top of that,
there were a lot unknown broken silver-colored plastic pieces.
The TiVo remote was in good condition, but the battery were already installed.
One was a Radio Shack brand battery, and the other one was a Kirkland.(Costco?)
Were they too cheap to put new battteries inside?
The strange thing is that the outer box is perfectly clean in in mint condition.
(like someone had just bought a new box from Office Depot or something)
As I'm typing this, I'm on hold with someone at DirecTV. She and her supervisor
are apparently having a hard time figuring out what to do. It has been over
edit: 47 minutes
They come back on the line every couple of minute to tell me they
are working on a solution.... COME ON.... how hard can this be? Have FedEx
pick up the damaged one and ship me out a new one....
Sorry... just got a little frustrated waiting for so long on the phone with them...
Thank God I'm using a speakerphone....