I bought a TiVo on Ebay w/lifetime and needed to get the unit put on my account so that I can use MRV etc, so I called customer service (hold time 45 sec.) and talked to someone in account activation, but she was of little help, but when she realized what I needed she transfered me to another dept (hold time 20 minutes) who I talked to for less than a minute and everything was done. I went straight to my pc and to my Tivo.com account and there it was.
All of my previous experiences with TiVo customer service were similar. so I give Tivo cs