I've had dolby audio problems with the HR10-250 since it was installed on 12/31/05. If you want details of the actual problem: http://www.tivocommunity.com/tivo-vb...d.php?t=279594
They sent a tech out to troubleshoot the problem. He spent 5 minutes out here, heard the problem and said i need a new box. They sent me a replacement (refurb) unit today. The problem is worse than the previous box. I called customer retention asking for a refund of the box as well as cancelling my HD service. He said he'll see what he can do and is supposed to call me back, but he said they do not give refunds once the unit is installed. I think that's total crap since the unit never worked properly since day 1.
I'm tired of trying to troubleshoot the problem. I've wasted over a days worth of time speaking with both non-technical and technical CSRs, not to mention installers and technicians that never show up on time. What should I be entitled to?