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01-01-2006, 06:59 PM
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#1
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Registered User
Join Date: Nov 2003
Posts: 90
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DTV shot themselves in the foot this time.
Starting sometime in November the "Charge to my account" option was missing from my online PPV ordering page. I could either pay by credit card or by check. Finally 2 weeks ago I found out that if you do not have ALL of your receivers plugged in to a phone line they will not let you order online and charge to your account. This policy apparently started in November. Here is the relevant part of the email I got from Customer service:
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Dear Mr. Killeen,
Thanks for writing. I'm sorry to hear that you haven't been able to order pay per view online. During a recent web site update, we made a change requiring that customers without a permanent land-based phone connection to the receivers to pay for pay per view movies and events ordered online.
If at some point you connect a phone line to your receivers, please contact us either email or by phone at 1-800-531-5000 and we will be happy to update your information. Please continue to visit DIRECTV.com for the latest news and information.
Sincerely,
Aaron H
DIRECTV Customer Service
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Why they did that is a mystery to me. In the 3 years that I've been a DTV customer I have NEVER used my remote to buy a movie. I always used the web site. You'd think that they would suspend the ability to order by remote if they were that worried about it. Rather than put up with this, I opened an account with Netflix. There are some drawbacks, sure. But I'll save money in the long run. I USED to buy at least 2, and usually 3 PPV every month. That won't happen now. My money will go elsewhere.
__________________
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David Killeen
Waskom, TX
ICQ 4045675
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01-01-2006, 08:49 PM
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#2
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some guy
Join Date: Aug 2002
Location: San Antonio,TX
Posts: 2,442
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I still see the Charge to my account when ordering a PPV
Select payment method:
Bill to DIRECTV Account
Pay Via Credit Card
Pay Via Checking Account
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01-01-2006, 09:24 PM
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#3
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Social Defective
Join Date: Feb 2000
Location: Bowie, MD USA
Posts: 8,519
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I don't understand--what's the downside to using the remote? It's the only way I have ever ordered PPV.
__________________
--Lori
Lt. Colonel, TiVo
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"It is not the size of our army that shall lead us to victory. It is the undeniable righteousness of our cause... "--JAB
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01-01-2006, 09:56 PM
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#4
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TiVo Fan
Join Date: Oct 2001
Location: Bend, OR, USA
Posts: 1,352
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Quote:
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Originally Posted by Lori
I don't understand--what's the downside to using the remote? It's the only way I have ever ordered PPV.
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There is downside to ordering by remote if you don't have landline, only a Cellular or VOIP connection. Then you run into the card PPV event recording capacity and no billing problem. The only option really available for non-landline customers has been ordering online.
And now based upon feedback from the originator of the first post in this thread, it appears that DirecTV is forbidding use of online PPV ordering if your receiver is not connected to a landline, which to me is completely BACKWARDS. You would think that they would forbid ordering via remote, not online. In fact, I have always viewed the non-connected ordering by remote to be a huge hole in their process.
__________________
Orig Join Date: 5/2000
TiVo 540 8.1 1/26/2007
Sony SVR-2000 3.0 5/23/2000
(3) Hughes HDVR2 6.2
(2) Hughes SD-DVR80 6.2
(2) Buggy HR24 6/25/2011
DirecTV 10/94
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01-01-2006, 10:28 PM
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#5
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Registered User
Join Date: Oct 2004
Location: NoVa near DC
Posts: 242
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Quote:
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Originally Posted by Lori
I don't understand--what's the downside to using the remote? It's the only way I have ever ordered PPV.
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If you order online it shows up on all your recievers but if you use the remote it only shows up on that box.
__________________
John Duncan Yoyo
---------------------o)
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01-01-2006, 10:40 PM
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#6
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Registered User
Join Date: Nov 2005
Posts: 215
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And if one or more of your receivers don't happen to be at the location they are supposed to be at (and that is only verifiable by having a phone line connected), then D* doesn't want you ordering ppv that goes to those receivers.
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Carl
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01-02-2006, 07:13 AM
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#7
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Nunya
Join Date: Nov 2000
Location: Pittsburgh, PA
Posts: 1,422
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Quote:
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Originally Posted by tbeckner
And now based upon feedback from the originator of the first post in this thread, it appears that DirecTV is forbidding use of online PPV ordering if your receiver is not connected to a landline, which to me is completely BACKWARDS.
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Seems to me the only thing DIRECTV is "forbidding" is billing PPV purchases directly to your account. You should still be able to pay for an online PPV purchase via credit card or checking account debit.
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01-02-2006, 07:25 AM
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#8
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Registered User
Join Date: Oct 2005
Posts: 1,205
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Quote:
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Originally Posted by Lori
I don't understand--what's the downside to using the remote? It's the only way I have ever ordered PPV.
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I suppose it depends on the type of PPV you are ordering. 
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01-02-2006, 07:30 AM
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#9
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some guy
Join Date: Aug 2002
Location: San Antonio,TX
Posts: 2,442
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Quote:
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Originally Posted by farleyruskz
Seems to me the only thing DIRECTV is "forbidding" is billing PPV purchases directly to your account. You should still be able to pay for an online PPV purchase via credit card or checking account debit.
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Directv is NOT "forbidding" it the option is still there to bill to your account if you go look your self.
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01-02-2006, 08:06 AM
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#10
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Nunya
Join Date: Nov 2000
Location: Pittsburgh, PA
Posts: 1,422
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Quote:
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Originally Posted by lee espinoza
Directv is NOT "forbidding" it the option is still there to bill to your account if you go look your self.
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Are all of your receivers connected to a phone line?
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01-02-2006, 08:31 AM
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#11
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some guy
Join Date: Aug 2002
Location: San Antonio,TX
Posts: 2,442
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Quote:
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Originally Posted by farleyruskz
Are all of your receivers connected to a phone line?
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No not even one and it has been like that for over a year.
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01-02-2006, 08:35 AM
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#12
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Peekols
Join Date: Jul 2003
Location: Greenville SC
Posts: 27,724
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None of my receivers are connected via phone line nor have they been for over a year, and I ordered a PPV online and had it billed to my account just yesterday.
__________________
It's a sociological cornucopia of silliness.
Gamertag: GGwallen
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01-02-2006, 08:49 AM
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#13
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Registered User
Join Date: Jun 2002
Location: In a box.
Posts: 485
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DirecTV specifically states that each reciever must be continuously connected to the same phone line. By not having the receiver connected it is you that shot yourself in the foot.
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01-02-2006, 10:13 AM
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#14
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Haven't broke yet
Join Date: Aug 2002
Location: Port Byron New York
Posts: 399
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Just ordered 4 movies online and billed to my account.
All this with no phone lines connected 7 different tivos
__________________
MGM Rick
3 Philips DSR708
1 Rca Hd
HMO,MRV,2.0 USB,CALLERID,Serial Cable,160Gig Hardrive
gunny's unguide,rbautch scripts
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01-02-2006, 10:24 AM
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#15
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Got TV?
Join Date: Mar 2005
Location: flaVAtown
Posts: 190
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Quote:
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Originally Posted by tbeckner
There is downside to ordering by remote if you don't have landline, only a Cellular or VOIP connection. Then you run into the card PPV event recording capacity and no billing problem. The only option really available for non-landline customers has been ordering online.
And now based upon feedback from the originator of the first post in this thread, it appears that DirecTV is forbidding use of online PPV ordering if your receiver is not connected to a landline, which to me is completely BACKWARDS. You would think that they would forbid ordering via remote, not online. In fact, I have always viewed the non-connected ordering by remote to be a huge hole in their process.
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I use VOIP and I am able to order via my phone connection. I also see all the options for paying for PPV on-line.
__________________
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01-02-2006, 05:14 PM
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#16
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Registered User
Join Date: May 2004
Posts: 66
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Im having the same problem, they no longer let me charge PPV to my account.. It sucks having to get a credit card EVERYTIME i want to make a PPV purchase. They already autobill me every month.
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01-02-2006, 05:23 PM
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#17
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Registered User
Join Date: Jan 2004
Posts: 344
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There's an easy solution. Don't buy PPV's from them. The more difficult they make it, the fewer people who do it, it makes an economic impact.
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01-02-2006, 09:03 PM
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#18
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Registered User
Join Date: Jun 2004
Posts: 201
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Quote:
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Originally Posted by D Killeen
Starting sometime in November the "Charge to my account" option was missing from my online PPV ordering page. I could either pay by credit card or by check. Finally 2 weeks ago I found out that if you do not have ALL of your receivers plugged in to a phone line they will not let you order online and charge to your account. This policy apparently started in November. Here is the relevant part of the email I got from Customer service:
-------------------
Dear Mr. Killeen,
Thanks for writing. I'm sorry to hear that you haven't been able to order pay per view online. During a recent web site update, we made a change requiring that customers without a permanent land-based phone connection to the receivers to pay for pay per view movies and events ordered online.
If at some point you connect a phone line to your receivers, please contact us either email or by phone at 1-800-531-5000 and we will be happy to update your information. Please continue to visit DIRECTV.com for the latest news and information.
Sincerely,
Aaron H
DIRECTV Customer Service
-----------------
Why they did that is a mystery to me. In the 3 years that I've been a DTV customer I have NEVER used my remote to buy a movie. I always used the web site. You'd think that they would suspend the ability to order by remote if they were that worried about it. Rather than put up with this, I opened an account with Netflix. There are some drawbacks, sure. But I'll save money in the long run. I USED to buy at least 2, and usually 3 PPV every month. That won't happen now. My money will go elsewhere.
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Have you ever been on the phone with DTV and TOLD them you don't have all receivers connected to a phone line?
Maybe that's why they disconnected you from charging to your account. Whenever I call them and they ask me if ALL receivers are connected I ALWAYS say YES.......yet NONE of them are.....and I can still charge to my account online.
Call them and tell them all your boxes are connected to the phone and I bet you'll have it back.
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01-02-2006, 09:51 PM
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#19
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Registered User
Join Date: Oct 2004
Posts: 1,799
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Quote:
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Originally Posted by john-duncan-yoyo
If you order online it shows up on all your recievers but if you use the remote it only shows up on that box.
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is this true? I've never ordered PPV before, since eventually it'll all be on the movie channels(HBO, Showtime, etc) which I have because I have the $93.99 service plan, but I would like to know in cause I would like to order PPV in the future, thanks
__________________
Philips DSR704-My Unit(Seagate 1TB=975 hours>>Zippered)
Philips DSR704-Wife's Unit(Seagate 1TB=975 hours>>Zippered)
Directv R15(it was free-Directv Promotion)
Pioneer DVR810H-not in use
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01-03-2006, 03:57 AM
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#20
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TiVo Fan
Join Date: Oct 2001
Location: Bend, OR, USA
Posts: 1,352
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Quote:
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Originally Posted by Jotas
I use VOIP and I am able to order via my phone connection.
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A VOIP connection is dependent upon many factors and based upon feedback about 75% of Series 2 DirecTiVos cannot make a connection via their VOIP connection.
Again, there are exceptions, and there are ways to get around the VOIP problems, but for most users, a VOIP connection is PAINFUL, TIME CONSUMMING, and SOMETIMES IMPOSSIBLE.
__________________
Orig Join Date: 5/2000
TiVo 540 8.1 1/26/2007
Sony SVR-2000 3.0 5/23/2000
(3) Hughes HDVR2 6.2
(2) Hughes SD-DVR80 6.2
(2) Buggy HR24 6/25/2011
DirecTV 10/94
Last edited by tbeckner : 01-03-2006 at 04:02 AM.
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01-03-2006, 04:02 AM
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#21
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TiVo Fan
Join Date: Oct 2001
Location: Bend, OR, USA
Posts: 1,352
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Quote:
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Originally Posted by Jotas
I also see all the options for paying for PPV on-line.
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I cannot verify the PPV Online ordering options, because I quit ordering all PPV movies many years ago, when I switched to NETFLIX.
In the early years, 1994 through 2001, I ordered PPV from time to time, but quit ordering large numbers of PPV movies when DirecTV increased the PPV price from $2.99.
__________________
Orig Join Date: 5/2000
TiVo 540 8.1 1/26/2007
Sony SVR-2000 3.0 5/23/2000
(3) Hughes HDVR2 6.2
(2) Hughes SD-DVR80 6.2
(2) Buggy HR24 6/25/2011
DirecTV 10/94
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01-03-2006, 01:57 PM
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#22
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Phased Member
Join Date: Oct 2001
Location: Melbourne, FL
Posts: 1,385
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Quote:
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Originally Posted by farleyruskz
Seems to me the only thing DIRECTV is "forbidding" is billing PPV purchases directly to your account. You should still be able to pay for an online PPV purchase via credit card or checking account debit.
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Seems to me that by forcing a direct charge to the CC for a $4 PPV (or whatever they charge these days; I have yet to order one in the 7 years I've had DirecTV) woudl eat up any profit. There's a minimum merchant charge they have to pay for a credit card charge...that's why you see lots of places saying "Minimum $10 credit card charge" (even though they aren't supposed to). I would see this as a loss to them.
-Mike
__________________
Cord & Dish free!
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01-04-2006, 07:53 PM
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#23
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Got TV?
Join Date: Mar 2005
Location: flaVAtown
Posts: 190
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Quote:
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Originally Posted by tbeckner
A VOIP connection is dependent upon many factors and based upon feedback about 75% of Series 2 DirecTiVos cannot make a connection via their VOIP connection.
Again, there are exceptions, and there are ways to get around the VOIP problems, but for most users, a VOIP connection is PAINFUL, TIME CONSUMMING, and SOMETIMES IMPOSSIBLE.
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I guess I'm of the lucky few.
__________________
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01-04-2006, 08:40 PM
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#24
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Registered User
Join Date: Oct 2004
Posts: 1,799
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can anybody verify POST # 5? is that true?
__________________
Philips DSR704-My Unit(Seagate 1TB=975 hours>>Zippered)
Philips DSR704-Wife's Unit(Seagate 1TB=975 hours>>Zippered)
Directv R15(it was free-Directv Promotion)
Pioneer DVR810H-not in use
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01-04-2006, 09:04 PM
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#25
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Let's go Whalers!
Join Date: Nov 2004
Posts: 147
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I can. I ordered a ppv last month with my computer and it was on both of my receivers.
However, this month's $1.99 movie is Monster in Law. No way i'm watching that one.
__________________
Whalers forever!
James K. Polk our 11th President.
DTV HR21-100 x2
No more DVR40 but looking forward to the new box!
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01-04-2006, 09:15 PM
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#26
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Registered User
Join Date: Oct 2004
Posts: 1,799
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Quote:
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Originally Posted by whalerfan
I can. I ordered a ppv last month with my computer and it was on both of my receivers.
However, this month's $1.99 movie is Monster in Law. No way i'm watching that one.
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so if a PPV is ordered through the remote ONLY THAT RECEIVER GETS THE PPV?
__________________
Philips DSR704-My Unit(Seagate 1TB=975 hours>>Zippered)
Philips DSR704-Wife's Unit(Seagate 1TB=975 hours>>Zippered)
Directv R15(it was free-Directv Promotion)
Pioneer DVR810H-not in use
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01-04-2006, 09:36 PM
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#27
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Let's go Whalers!
Join Date: Nov 2004
Posts: 147
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Correct. I use Vonage and haven't made a successful call in over 400 days. However, when I order ppv via the website, the movies go to both of my receivers. I hadn't done this before last month (because there really wasn't anything worth seeing). After watching the movie on my Tivo receiver, I went to my bedroom and checked there. Voila! There the movie was.
__________________
Whalers forever!
James K. Polk our 11th President.
DTV HR21-100 x2
No more DVR40 but looking forward to the new box!
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01-04-2006, 11:09 PM
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#28
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Registered User
Join Date: Oct 2004
Posts: 1,799
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Quote:
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Originally Posted by whalerfan
Correct. I use Vonage and haven't made a successful call in over 400 days. However, when I order ppv via the website, the movies go to both of my receivers. I hadn't done this before last month (because there really wasn't anything worth seeing). After watching the movie on my Tivo receiver, I went to my bedroom and checked there. Voila! There the movie was.
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thanks very much
__________________
Philips DSR704-My Unit(Seagate 1TB=975 hours>>Zippered)
Philips DSR704-Wife's Unit(Seagate 1TB=975 hours>>Zippered)
Directv R15(it was free-Directv Promotion)
Pioneer DVR810H-not in use
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