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09-03-2005, 08:50 PM
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#1
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Registered User
Join Date: Sep 2005
Posts: 3
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Account Status - 11: Evaluation
Hi,
Have been lurking the forum for a while, but now have reason to post...
My Thomson Tivo has changed status, from being full-on account setup lifetime payment etc to 11: Evaluation... 
Has anything changed with what "lifetime" means>
Did a test call, and restarted the box, but either has fixed the Account Status... 
Any pointers?
Cheers,
.\/.artin |
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09-03-2005, 09:14 PM
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#2
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Odd. Give customer services a call, but with it being labor day weekend in the US it might take a few days.
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09-04-2005, 07:38 AM
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#3
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Sedentary Member
Join Date: Jun 2003
Location: Surrey/Sussex border
Posts: 345
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One of mine has changed as well, from 'good standing' to evaluation.
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Many TiVi (plus a few spares) with Pioneer DBR-TF100 Freeview boxes.
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09-04-2005, 11:40 AM
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#4
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Registered User
Join Date: May 2002
Location: Kent/Scotland, UK
Posts: 558
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Wonder if it's a punishment, for not posting  Just hope my account doesnt do the same! *worries*
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09-04-2005, 02:13 PM
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#5
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Hmmm so has one of my TiVo's! I'll report it direct to TiVo then, looks like a fault.
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09-05-2005, 12:19 PM
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#6
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Registered User
Join Date: Sep 2005
Posts: 3
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Phew!
I thought it was just me ... 
Sorry you have the problem, but glad to hear its not unique to yours truly!
It still seems to be working OK, but the TV GUide is up the shoot, with grey channels and wierd ordering - no doubt something to do with the evaluation status...
BTW, in case its important, my machine is 100% unmodded... Its one of "those" tasks to get the wireless etc setup... just never got around to it... 
I will hang fire on calling it in as you are going direct (though I am happy to call it in too if it makes sense / helps!) and look forward to the feedback from TiVo via this forum?
Cheers,
.\/.artin |
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09-05-2005, 02:39 PM
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#7
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Registered User
Join Date: Jun 2002
Posts: 332
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Both my lifers are 11 also, though I haven't noticed anything wrong with the guidedata...
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09-05-2005, 06:08 PM
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#8
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Registered User
Join Date: Dec 2004
Posts: 8
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Same happened to me.
Spotted it last night and was beginning to panic!!!
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09-05-2005, 06:15 PM
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#9
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A Happy Member
Join Date: Oct 2002
Location: North West, UK
Posts: 2,041
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Mine has not done a call for a day or two, have just unlugged the net cable to keep it staus 5, just in case the guide data is silly as someone has mentioned.
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09-05-2005, 06:29 PM
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#10
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Guide data is fine on mine too so suspect that is a different issue.
I've logged the issue with TiVo in the USA so hopefully it will get resolved once they come back from their long (Labor day) weekend.
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09-06-2005, 06:17 AM
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#11
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Serious TiVo User
Join Date: Oct 2000
Location: Swansea
Posts: 1,177
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One of the TiVos here at work has changed to 11:Evaluation last week. It dialled in for the first time since May so I initially suspected it was something to do with that.
I immediately phoned TiVo to ask what it meant, worried that the account had expired because it had been left too long without dialing up (something that's happened to one of our other demo TiVos) - I was told that because the TiVo was originally given to us prior to launch as a demonstration model, it officially was an evaluation model rather than a lifetime subscription, but practically there was no difference as far as subscription was concerned.
Now that I hear that others have had the same happen, I'm not so sure.
[edit: some appalling english corrected!]
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Last edited by aerialplug : 09-06-2005 at 08:23 AM.
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09-06-2005, 06:38 AM
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#12
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Sedentary Member
Join Date: Jun 2003
Location: Surrey/Sussex border
Posts: 345
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That might explain my change as well as I'd always thought it was some sort of demo model.
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Many TiVi (plus a few spares) with Pioneer DBR-TF100 Freeview boxes.
Tosh 42" Rear Proj + Yamaha DSP-A1 Amp
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09-06-2005, 12:32 PM
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#13
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Very Advanced Member
Join Date: Jan 2002
Location: Surrey
Posts: 162
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My First Tivo has the dreaded status 11 - all seems to be working ok at the moment , tivo 2 still has a status of 5 lets hope this is fixed before our evaluation expires!
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09-06-2005, 01:59 PM
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#14
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Note it isn't necessary for everyone to post "me too" - TiVo are looking into this now 
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09-06-2005, 01:59 PM
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#15
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Registered User
Join Date: Sep 2005
Posts: 3
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> That might explain my change as well as I'd always thought it was
> some sort of demo model.
Not here.. bought from John Lewis...
.. and if the evaluation is 4 years, then I am surprised(!)
Last edited by stoogie : 09-06-2005 at 02:15 PM.
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09-08-2005, 02:53 PM
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#16
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A Happy Member
Join Date: Oct 2002
Location: North West, UK
Posts: 2,041
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Has this been fixed yet.
I have not let tivo do a call for about 5 days now, just in case.
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09-08-2005, 02:56 PM
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#17
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Not yet but I don't see any reason not to call anyway.
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09-08-2005, 03:33 PM
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#18
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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TiVo have confirmed this state is harmless, and the boxes are still lifetime subscribed.
It should be rectified eventually.
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09-08-2005, 03:56 PM
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#19
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Registered User
Join Date: Jun 2002
Posts: 332
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Fair enough, I'm happy with that
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09-10-2005, 06:02 AM
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#20
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Unfortunately TiVo have now changed their mind on this matter over what I originally said.
They now believe that any boxes currently on status 11-Evaluation are on the correct status.
This status means that the user has a lifetime subscription, but they did not pay TiVo any cash for that subscription. In the US this would mean your account wouldn't be valid for multiple subscriber discounts etc as it was a free account (in the UK we don't have such offers).
I'm told this is a cosmetic issue only and the service received by the user is the same, though this old thread has a slightly more worrying description about this status: http://archive.tivocommunity.com/tiv.../137953-1.html
All those that have moved to this status have not actually moved. Previously the system masked this status for UK users and mapped it silently to status "3-Account in good standing", however really you were still on status 11 as far as TiVo HQ were concerned. Now the UK subscription server has merged with the US one this masking is no longer occuring.
TiVo have said that if anyone believes they have paid cash for either a lifetime or monthly subscription, and are on status 11, if they can prove that they should not be on this status then they will change it. You'll need to phone customer services.
I suspect from what some at least have said that they have ex-demo boxes and have paid for a lifetime subscription. Those users should not be on status 11, nor should anyone who has paid for a subscription. If you received your subscription as a free gift, or did not pay for a subscription, then status 11 is the correct status. If you bought your TiVo second hand with subscription, then I guess you can't be sure exactly what the previous owner did, or how they got the subscription.
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Last edited by GarySargent : 09-10-2005 at 06:07 AM.
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09-10-2005, 12:05 PM
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#21
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Totally TiVo
Join Date: Dec 2001
Location: Hampshire TiVo owner
Posts: 183
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So if you have a TiVo and it died and it got replaced under warrantee and the paid for sub has been moved to the new machine, then what happens then??
Chris
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09-10-2005, 12:34 PM
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#22
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Lifetime subscription is supposed to be lifetime of the box, so if your box was replaced and subscription moved to another one then this is at TiVos (or TiVo's if you are MrTickle) discretion. So maybe they would choose to set it to status 11. That is my interpretation anyway.
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10-28-2005, 11:12 PM
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#23
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looking for photo
Join Date: Oct 2005
Posts: 24
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Could there be another cause for Status 11?
I was going to bid on this "Lifetime" TiVo on Ebay, the seller says (you can read below), but hearing what everyone here is saying about Status 11, even though the seller has a 100% positive feedback, I wonder if this box really has the pedigree he claims it has...
==============
below is what the Ebay ad reads (ps: the auction is expired)
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You are bidding on a Tivo Autographed by Steve Young ( The 49ers NFL Hall of Fame Steve Young ) This unit has Lifetime Service PAID it also has the Tivo to go option PAID It also comes with the Wireless USB adaptor so you can connect to your network wireless and send movies to your computer or laptop - (TivotoGo) - This is a 114 Hour Tivo.
This unit is called “11:Evaluation” by Tivo—This signifies that is was a special Tivo - it was sold at a charity auction in order to raise money for the Ronnie Lott “all stars helping kids” foundation.
What you get:
· One complete Autographed Tivo.
· Lifetime Service Paid
· Tivo to Go—Paid
· Original box from Tivo in CA.
· Letter of Authenticity (signed by Steve Young)
· Linksys Wireless Adaptor
· Cables Remote ect…
. Check my feedback to know who you are buying from - Any questions please ask.
(seller:jgbksb)
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10-29-2005, 01:49 AM
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#24
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Finally an Avatar!
Join Date: Apr 2003
Location: South Florida
Posts: 1,612
TC CLUB MEMBER
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I won a free S2 from TiVo with free lifetime several years ago. My box also says 11:Evaluation.
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10-29-2005, 06:11 AM
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#25
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Registered User
Join Date: Aug 2001
Location: Birmingham, UK
Posts: 2,722
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Quote:
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Originally Posted by Grek
Could there be another cause for Status 11?
I was going to bid on this "Lifetime" TiVo on Ebay,
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I assume it wasn't for use in the UK, because that TiVo wouldn't work on the UK tivo service.
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10-29-2005, 01:03 PM
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#26
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Status 11 means the user has not paid for their subscription.
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10-29-2005, 03:25 PM
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#27
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A Happy Member
Join Date: Oct 2002
Location: North West, UK
Posts: 2,041
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So if the user has not paid for the Subs, could a Tivo I paid the £199 for that had a 5 Lifetime change to a 11 after I informed tivo of the sale and new address, i.e the owner now did not pay, but was given the lifetime subbed tivo?
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10-29-2005, 05:13 PM
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#28
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Registered User
Join Date: Feb 2002
Location: Knaresborough, North Yorkshire, UK
Posts: 6,878
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I think that's getting a bit too technical and convoluted 
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10-29-2005, 05:13 PM
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#29
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looking for photo
Join Date: Oct 2005
Posts: 24
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Quote:
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Originally Posted by mrtickle
I assume it wasn't for use in the UK, because that TiVo wouldn't work on the UK tivo service.
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no not for UK use, sorry if that added confusion. I was searching for info on the Status 11:Evaluation - mostly to find out what it meant, and found the most information here in the UK forum.
You guys seem to have the "what it means" nailed down, but not so much on the where these boxes come from. I thought I could add to the latter, with the bit about the charity auction as a source of Status 11's from TiVo. I guess ultimately Status 11 just means the box has a "Full on" subscription, but the current owner is not the original purchaser.
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10-29-2005, 08:30 PM
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#30
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Moderator
Join Date: Oct 2000
Location: W. Yorks, UK
Posts: 2,538
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Quote:
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Originally Posted by 6022tivo
So if the user has not paid for the Subs, could a Tivo I paid the £199 for that had a 5 Lifetime change to a 11 after I informed tivo of the sale and new address, i.e the owner now did not pay, but was given the lifetime subbed tivo?
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I don't think so. It is whether or not someone paid TiVo for the subscription.
In the USA they have discounts for second box owners and other promotions. Those with status 11 would not be eligable for such discounts, as they never really bought the subscription for their first box.
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