6.2 Causing Random Reboots? - Page 8

veener88 · 08-13-2005, 10:01 PM

Right now for me the reboot and clearing my whole system has seemed to work so far. I have not had a reboot all this week. I am waiting for a few weeks to make sure.

chasmm · 08-15-2005, 02:28 AM

Add me to the list...

I've got two DVR40's, one stock and the other has the Weaknees dual 160 drives installed. The upgraded unit would not receive 6.2. After corresponding with Weaknees, it was suggested to do a Clear & Delete. I did this tonight, and then forced a daily call.

Lo and Behold...6.2! Of course, I was pretty surprised when it locked up on me while reading the message about the DVR upgrade. Since then it has rebooted over 10 times. I can't even get through a session of setting up the parental controls without it rebooting. I've tried forcing a call (it reboots), I've tried running a system test (it reboots). In short, it reboots almost continously.

At first, it was rebooted whenever it got to 72% of the sat data, then it started going from 72% directly to LiveTV. Now it will get to 95% and then go to LiveTV, but within 10 minutes of getting to LiveTV, it WILL reboot.

I was so upset that it wouldn't load 6.2 because it was slow. Now I've got a box that seems to be useless...

Any suggestions would be greatly appreciated.

BTW, this is a box that, to my knowledge, never spontaneously rebooted in the prior year. I never had to redo the 30-second hack.

brad639 · 08-15-2005, 10:01 AM

My locked up system was with the Hughes DVR2.

It was one of the early batches, had it for about 2 years when the hard drive failed around december. I put an upgraded 160GB NEW Drive in it.

Four months later got the 6.2 upgrade and about a month later got pauses and stops and reboots.

I did the clear and delete thumbs, season passes, and to do list. Still got the stops and reboots after 2-3 days.

Then I did the pause 58 thing and it has been working well for about 3 weeks+ with only 2 stop reboots spaced out.

It seems to be software related with DVR2's and upgraded drives??

Motterman · 08-15-2005, 10:52 AM

Quote:

Originally Posted by rnwjr

richierich... I agree with you comment, but I was hoping the tech's knew what they are talking about... Six hours later (Was late from work) I cleared my TIVO only to find that it froze again with the recording light on... At least I can watch two of my programs until it fails again...

Should I go to Circuit City/ Best Buy and get a R10? (Wonder if this requires new service or can be for existing customers for the $99.00 price)

or

Get a refurb from DTV?

Yeah, I called D* tech support on Thursday night. She said to clean and delete everything... I tried a few times to record what I could onto DVD before starting the process. I started it before I went to work at 8am Friday morning, and when I got home from work around 5pm, the screen still said "process may take up to an hour, do not unplug" and the red record light was flashing. I called D* support and this girl said that even though it says it should only take an hour on the screen, it could take up to 24 hours.

Lovely. So, anyways, went to bed and woke up on Saturday... not surprised to see it still blinking and on the same message. Called D* tech support again, they said to unplug it and then plug it back in and I should be fine.... well, I kept him on the line while it was starting up, and, sure enough, it went back to the clean and delete screen / red light blinking thing. So, they transfered me over to get a replacement, where I was told that, since it was Saturday, they won't process the replacement order until Monday, and I might not get the "comparable DVR unit" until Wednesday.

I'm assuming this is "classic" D* tech support, yes?

Nightfall · 08-20-2005, 10:38 PM

I have an HDVR2 and I noticed the last few weeks that my Tivo has been rebooting randomly. Today was the first time I saw it reboot while I was watching a recorded program. I don't think this has anything to do with a bad drive. After the system rebooted, I finished watching the show and deleted it.

I have read through the 8 pages of information in this thread so far. It seems that it could be the 6.2 OS, the fact I have 2 160GB drives in the unit, the database, the season passes, or the Tivo itself.

I wish that I knew what was causing the problem.

I am going to monitor this more closely to find out how often it is rebooting. I watch TV once a day on average, and some days I have to do the 30 second skip while other days I don't have to do it. I think this is a once every 2-3 day thing, but I haven't gotten it locked down as of yet.

BTUx9 · 08-20-2005, 10:46 PM

Update:
After running a Clear & Delete Everything on my HDVR2, I've been hang/reboot free for 12 days, now. I'm still monitoring the machine closely, but I'm hopeful this indicates a stable machine. I *DID* reboot 2 days ago, for other reasons, and there's a very slight possibility that rebooting once a week may be helpful.

the_scotsman · 08-21-2005, 09:56 AM

I too did a clear & delete (+ HDD upgrades). Been reboot free for over 10 days.

veener88 · 08-21-2005, 10:15 AM

I came up with a way to find out if your TIVO is rebooting when you are away from the house with out have to hack the unit.

Go this tread and put in this backdoor code.

http://www.tivocommunity.com/tivo-vb...d.php?t=245727

The only way you will lose this option is when your system reboots or if you disable it. So if you have it enabled and you come home and no longer have this enabled your system did a reboot.

I had this happen this week to me and it popped on my head to keep this going.

Mike_TV · 08-21-2005, 01:08 PM

For the people that did the Clear & Delete Everything, did you put all of your Season Passes back in?

I have about 100 SPs (a bunch of ARWL for music artists/groups that show up on late night talk shows).

I was wondering if the nubmer of SPs may be a factor....

BTUx9 · 08-21-2005, 01:19 PM

I don't have large numbers of SPs, but I did restore mine (using TWP) and that didn't seem to be an issue. There WAS a post on DDB saying that one of the SPs someone restored caused a reboot, but that may have been an anomaly.

For the record, my tivo is misbehaving again. It was after some unsupported actions better discussed elsewhere, and the hanging has a different cause (in the logfiles) than the initial problems. It looks like a corrupt stream in 6.2 can actually corrupt MFS, so caveat hacker.

jawhn · 08-21-2005, 03:26 PM

This is driving me crazy!

Samsung S4040R. Had it for over a year and I NEVER saw a reboot. Got 6.2 and reboots started shortly thereafter. Started reading this thread and Most suggested HD problems. Replaced the old 40GB HD with a BRAND NEW 160GB HD (wanted the extra space anyway). NOTICED reboots starting within a week. They vary from once every couple of days, to twice in an hour. I've tried resetting the Thumbs and a Total Reset.

There seems to be NO common link. Does it when watching live TV (I know it's ALWAYS recording) and watching recorded material.

OBSERVATION: If it's bad sectors on the HD and it does it on pre-recorded material, shouldn't it show up each time you view the same recording? It doesn't on mine!

BTUx9 · 08-21-2005, 07:28 PM

If you notice, most who suggest HD troubles are redirected to a different thread. There's a definite instability with 6.2 and SOME older dtivos. And, yes, "driving me crazy" is a common reaction. I wish I had something more constructive to say than "join the club"

joelv · 08-21-2005, 07:52 PM

I have the same problem. Samsung SR5412-DR. I called D* tech support and level 2 tech got on the phone (level 1 can't help). I described the problem and without missing a beat she said "we'll send you a new one, where do you want it to go?"... That was it. I never had a chance to bitch or anything.

Sounds like they've gotten quite a few of these calls already and didn't even bother telling me to try a reset.

veener88 · 08-21-2005, 08:49 PM

Quote:

Originally Posted by joelv

I have the same problem. Samsung SR5412-DR. I called D* tech support and level 2 tech got on the phone (level 1 can't help). I described the problem and without missing a beat she said "we'll send you a new one, where do you want it to go?"... That was it. I never had a chance to bitch or anything.

Sounds like they've gotten quite a few of these calls already and didn't even bother telling me to try a reset.

Just wondering did they tell you what they are sending you for the replacement?

vigfoot · 08-21-2005, 10:14 PM

Here's my deal- I bought a new Philips 708 from weaknees, which arrived last week. Finally got around to hooking it up (to replace a working 7000) last night. Watched it for about an hour and went to bed. I think the next call was gonna be overnight, so I figured the 6.2 upgrade might be on it this morning. When I turned on the TV, the frame was 'paused'. I couldn't get out of it so I unplugged/replugged a few times and never got a 'powering up' screen or a lit light on the front panel, but I could hear the fan. I swapped back the 7000 and it worked fine.

Do harddrives degrade w/ non-use?

joelv · 08-21-2005, 10:34 PM

Quote:

Originally Posted by veener88

Just wondering did they tell you what they are sending you for the replacement?

Sounds like its going to be a Hughes. I said I don't care as long as its 100hrs like the Samsung.

veener88 · 08-21-2005, 11:04 PM

Quote:

Originally Posted by joelv

Sounds like its going to be a Hughes. I said I don't care as long as its 100hrs like the Samsung.

I have a Hughes 40 hour unit and I am just a litte worried about getting the same unit back with the exchage and having the same problem again incase it is a hardware issue with that box.

joelv · 08-22-2005, 12:12 AM

They're sending mine via FedEx Ground. I'll try it out and let you know if the problem re-occurs. I hope that a fresh, clean install on a new unit does the trick (as opposed to an upgrade).

You might as well call it in. Worst case they send you a new unit. Can't be any worse then the one you have now (mine was up to two reboots an hour - maddening!!!)

joelv · 08-22-2005, 10:11 AM

One quick note - I have been with DirecTV since 1996 and Sunday Ticket since the first year it was on. They've got a boat-load of my money so maybe thats why the service swapped my unit so easily.

Just throwing that out there since I heard from a couple people that they didn't get the same level of service...

Good luck all! Thanks for the helpful thread!
JOEL

Nightfall · 08-22-2005, 10:21 AM

It looks like mine is rebooting about once every 2 days. So now, what do I do? That is the question. I think I will do a clear and delete, but I still have a lot of programs on my Tivo I want to watch. I would hate to do that for a while. At least until I watch my programs.

Nightfall · 08-22-2005, 10:24 AM

Quote:

Originally Posted by brad639

My locked up system was with the Hughes DVR2.

It was one of the early batches, had it for about 2 years when the hard drive failed around december. I put an upgraded 160GB NEW Drive in it.

Four months later got the 6.2 upgrade and about a month later got pauses and stops and reboots.

I did the clear and delete thumbs, season passes, and to do list. Still got the stops and reboots after 2-3 days.

Then I did the pause 58 thing and it has been working well for about 3 weeks+ with only 2 stop reboots spaced out.

It seems to be software related with DVR2's and upgraded drives??

Could this be the issue?

the new guy · 08-22-2005, 12:22 PM

Both of my units are RID boxes, hacked and running brand new Quickview drives. One is using the 62small image, the other is imaged from the factory drive, which was allowed to upgrade from 3.1.1e. Both have the same errors in the tverr log file:

Code:

Aug 21 23:25:31 (none) myworld[193]: Tmk Fatal Error: Thread myworld <193> strayed!
Aug 21 23:25:31 (none) myworld[193]: pc 0xb1aa48 status 0x8001fc13 cause 0x000008 bva 0x5ecf385c hi 0x000010 lo 00000000
Aug 21 23:25:31 (none) myworld[193]: R00 0x00000000 R01 0x100a3cd4 R02 0x00000080 R03 0x00a92ff8
Aug 21 23:25:31 (none) myworld[193]: R04 0x00000000 R05 0x5ec79598 R06 0x5ec5032c R07 0x5ec501a4
Aug 21 23:25:31 (none) myworld[193]: R08 0x00000001 R09 0xffffffff R10 0x5ec50114 R11 0x5ec501d8
Aug 21 23:25:31 (none) myworld[193]: R12 0x00002184 R13 0x00000000 R14 0xa4b58000 R15 0x00015180
Aug 21 23:25:31 (none) myworld[193]: R16 0x5ec594a4 R17 0x00000000 R18 0x00000020 R19 0x5ece0bac
Aug 21 23:25:31 (none) myworld[193]: R20 0x00000ce9 R21 0x1d78dabd R22 0x00000000 R23 0x5ece0b94
Aug 21 23:25:31 (none) myworld[193]: R24 0x00000000 R25 0x00b1aa34 R26 0x00000001 R27 0x00000000
Aug 21 23:25:31 (none) myworld[193]: R28 0x1006d910 R29 0x7fff6490 R30 0x5ecda3b0 R31 0x00a93014
Aug 21 23:25:31 (none) myworld[193]: bt -t /tvbin/tivoapp
Aug 21 23:25:31 (none) myworld[193]: read 0x2aaa8000 /lib/ld.so.1
Aug 21 23:25:31 (none) myworld[193]: read 0x2ab04000 /lib/libutil.so.1
Aug 21 23:25:31 (none) myworld[193]: read 0x2ab48000 /lib/libdl.so.2
Aug 21 23:25:31 (none) myworld[193]: read 0x2ab8c000 /lib/libpthread.so.0
Aug 21 23:25:31 (none) myworld[193]: read 0x2abe8000 /lib/libm.so.6
Aug 21 23:25:31 (none) myworld[193]: read 0x2acb0000 /lib/libc.so.6
Aug 21 23:25:31 (none) myworld[193]: 0x00b1aa48 0x00a93014 0x00b20ba8 0x00b209e4 0x00b2f358 0x00b2ee5c 0x00b2ec28
Aug 21 23:25:31 (none) myworld[193]: 0x01353b7c 0x01353f1c 0x0130372c 0x013032f8 0x0137f73c 0x01389c84 0x00b1fe40
Aug 21 23:25:31 (none) myworld[193]: 0x00b1dcf4 0x00a857e0 0x007a41b4 0x00612e00 0x00403090 0x2acc13fc
Aug 21 23:25:31 (none) myworld[193]: Tmk Fatal Error: Thread myworld <193>: unexpected signal 11
Aug 21 23:25:31 (none) myworld[193]: Tmk Fatal Error: Thread died due to signal 11
Aug 21 23:25:31 (none) myworld[193]: Invoking rule 834: rebooting system

This sequence seems to be pretty consistent each time a reboot occurs. I have run the MFS cleanup, but the issue comes back after a while. I haven't seen any mention of this, but the reboots seem to occur while watching live TV. If I try to rewind back into the buffer, I will see the flash from the front panel confirming the remote signal was received, but the unit does not respond. Within five seconds, the gray Welcome... screen will show up. I have never seen a reboot while watching a saved program. There is obviously some issue with the new software that D* and TiVo need to address.

Waiting for 6.2.1...

Tim

BTUx9 · 08-22-2005, 01:18 PM

the new guy: Was there anything in the logs BEFORE what you posted... in my experience, there are usually warning messages before threads stray. Of course, I've seen 2 different threads straying causing hangs (neither of them myworld), which is rather suspicious.

the new guy · 08-22-2005, 01:29 PM

Here is some of the kernel log leading up to a reboot:

Code:

Aug 21 22:39:15 (none) kernel: !!!!WARNING: Needed 2 tries to set video STC to 0x031cbe59
Aug 21 22:39:15 (none) kernel: Before = 0x031cbeb4, After = 0x031cbee1
Aug 21 22:39:15 (none) kernel:
Aug 21 22:39:33 (none) kernel: !!!!WARNING: Needed 2 tries to set video STC to 0x1839c6cd
Aug 21 22:39:33 (none) kernel: Before = 0x0329ae90, After = 0x0329aebe
Aug 21 22:39:33 (none) kernel:
Aug 21 23:25:31 (none) kernel: Illegal read at 00000040
Aug 21 23:25:31 (none) kernel: do_page_fault #2: sending signal 11 to myworld(193)
Aug 21 23:25:31 (none) kernel: $0 : 00000000 100a3cd4 00000080 00a92ff8 00000000 5ec79598 5ec5032c 5ec501a4
Aug 21 23:25:31 (none) kernel: $8 : 00000001 ffffffff 5ec50114 5ec501d8 00002184 00000000 a4b58000 00015180
Aug 21 23:25:31 (none) kernel: $16: 5ec594a4 00000000 00000020 5ece0bac 00000ce9 1d78dabd 00000000 5ece0b94
Aug 21 23:25:31 (none) kernel: $24: 00000000 00b1aa34 1006d910 7fff6490 5ecda3b0 00a93014
Aug 21 23:25:31 (none) kernel: Hi : 00000010
Aug 21 23:25:31 (none) kernel: Lo : 00000000
Aug 21 23:25:31 (none) kernel: epc : 00b1aa48 Not tainted
Aug 21 23:25:31 (none) kernel: Status: 8001fc13
Aug 21 23:25:31 (none) kernel: Cause : 00000008
Aug 21 23:25:31 (none) kernel: 8001e9fc 8001eac0 80022bb4 80022d74 80024db8 00b1aa48
Aug 21 23:25:31 (none) kernel: 00b1aa48 00a93014 00b20ba8 00b209e4 00b2f358 00b2ee5c 00b2ec28 01353b7c
Aug 21 23:25:31 (none) kernel: 01353f1c 0130372c 013032f8 0137f73c 01389c84 00b1fe40 00b1dcf4 00a857e0
Aug 21 23:25:31 (none) kernel: 007a41b4 00612e00 00403090 2acc13fc
Aug 21 23:25:31 (none) kernel: Tmk Fatal Error: Thread myworld <193> strayed!

There are numerous warnings about setting the video STC before that. In looking over the kernel log, nearly every reboot happens after the myworld thread strays. Is this different than the reboots everyone else is having?

Tim

BTUx9 · 08-22-2005, 01:59 PM

I can't speak for everyone, but my reboots seem to be from a different cause (though quite probably related)... My log DOES have the warnings about 2 tries needed to set STC, that doesn't seem to be related, and may be "normal"

I'll keep my eyes open for a myworld-related reboot/hang... actually, it does make sense, in that most of my issues have been hanging, not rebooting, and it looks like when myworld dies, a reboot is called.

the_scotsman · 08-23-2005, 07:52 AM

Damn! One of my DSR7000s is now rebooting once again with a frequency of 2 or 3 times a day :-(

I have also seen the STC message in my log file but have not had enough time to compare the (so far) "stable" machine with the one now rebooting. I've really found no log file messages prior to rebooting that suggest a problem.

I've now restored the original tivoapp to see if that helps.

Also, I have a ground loop that I need to break - perhaps this machine is more sensitive and the ground loop is causing it problems - don't know! I do know that it is causing rolling horizontal purple lines on the monitor.

Frustrating thing is that I just bought 2 more DSR7000s to replace the T-60s (which are rock solid) as the folders and speed are great features plus MRV rocks. Final resort will be to go back to 3.x (which was perfectly stable). I would have D* swap these out but I really do not want an R10.

Paul

the_scotsman · 08-23-2005, 07:58 AM

Oh yeah, one other symptom, which I had not observed before, was that the video would freeze or stutter every now and then (live & recorded), both during normal viewing and FF. This may be a side effect of the large HDD so I'm going to try the original again if the tivoapp restore dose not work.

Paul

Nightfall · 08-23-2005, 11:36 AM

I am getting one reboot every 2 days or so on average. I know cause I have to set the 30 second skip up again. I know I want to get this resolved before the new season of TV hits. The big question is, what do I do? I am going to start with a clear and delete everything here in the next month. That will hopefully fix my problems as it had with other people here.

To those of you who did a C&DE, did it fix your problems with the reboots? I know 10+ days later, no reboots which is a good sign. However, is that still the case?

kayson712 · 08-23-2005, 11:59 AM

Quote:

Originally Posted by Mike_TV

For the people that did the Clear & Delete Everything, did you put all of your Season Passes back in?

I have about 100 SPs (a bunch of ARWL for music artists/groups that show up on late night talk shows).

I was wondering if the nubmer of SPs may be a factor....

Mike - My SPs were similar to yours. I knocked mine down from about 100 to 50. Not sure if this makes a difference or not. (FWIW D* support claims that the reboots are a known issue and they suspect the harder you make the machine work the more likely it is to start doing the restarts). Anyway - boot free for about two weeks now on a SD-DVR40 upgraded with second 120GB from Weaknees. Before the clear & delete was rebooting 6-8 times per day.

Nightfall · 08-23-2005, 12:36 PM

I am starting to wonder if the upgrade from 3.1.1 to 6.2 caused problems if you didn't do a clear and delete everything upon the upgrade. Just a thought.