6.2 Causing Random Reboots?

CTBrian · 05-22-2005, 11:56 PM

We got the 6.2 upgrade as scheduled on both of our HDVR2 units, and one of them has decided to randomly reboot at various times. One night, during a recording of ER and 2 other nights while we were simply watching TV. It goes thru the whole reboot sequence including acquiring data from the satellite. Has anybody else had this happen or know a way to fix the issue?

skinnyjm · 05-23-2005, 01:23 AM

Don't have that problem here.

50% 6.2..., HNS Yes, RCA No.

itgirl · 05-23-2005, 02:04 AM

HDVR2s are the worst DVRs ever made. They are going to have problems. Buy a new one.

bengalfreak · 05-23-2005, 06:03 AM

Quote:

Originally Posted by itgirl

HDVR2s are the worst DVRs ever made. They are going to have problems. Buy a new one.

Don't be silly. HDVR2's are identical to the Phillips DSR7000 and RCA DVR39. They all came off the same assembly line. The only difference between any of the units is the faceplate.

beanpoppa · 05-23-2005, 07:27 AM

Most likely is that you have some errors on your drive. They are on your active partition, which, until the upgrade, was inactive.

Quote:

Originally Posted by CTBrian

We got the 6.2 upgrade as scheduled on both of our HDVR2 units, and one of them has decided to randomly reboot at various times. One night, during a recording of ER and 2 other nights while we were simply watching TV. It goes thru the whole reboot sequence including acquiring data from the satellite. Has anybody else had this happen or know a way to fix the issue?

TivoGuy30 · 05-23-2005, 08:23 AM

The random rebooots could be a problem with the 6.2 software. my hughes dvr-40 randomly rebooted with the 6.0 Beta software, and was updated to 6.1 and the reboots stoppped. so it could be a problem that wasnt fixed for other units.

dtremain · 05-23-2005, 09:36 AM

Quote:

Originally Posted by TivoGuy30

The random rebooots could be a problem with the 6.2 software. my hughes dvr-40 randomly rebooted with the 6.0 Beta software, and was updated to 6.1 and the reboots stoppped. so it could be a problem that wasnt fixed for other units.

See Beanpoppa's post immediately above your own. It applies to your situation as well as the op's.

rminsk · 05-23-2005, 01:02 PM

Quote:

Originally Posted by TivoGuy30

The random rebooots could be a problem with the 6.2 software. my hughes dvr-40 randomly rebooted with the 6.0 Beta software, and was updated to 6.1 and the reboots stoppped. so it could be a problem that wasnt fixed for other units.

6.1 does not work on a dvr-40. 6.1 was for the R10 only.

fides7 · 05-23-2005, 06:45 PM

i've had the same thing happen to me 3 times....i just got off the phone w/ tech rep...he told me to reboot, wait a few days...if it does it again, then reset and re-install 6.2. If random reboots still occur, then it will be replaced. BTW, I have Phillips DSR7000.

shaady · 05-23-2005, 09:03 PM

I've had two reboots (while I was watching TV) in the past two days. Perhaps more while I was not watching TV (not sure). Exact same as you described with the loading software, long delay, blah, blah, blah...

I've had 6.2 since Thur 5/19.

aristoBrat · 05-23-2005, 10:12 PM

FWIW, 3 HDVR2s running 6.2 for over a month with zero unexpected reboots.

Mikegia5 · 05-23-2005, 10:41 PM

I got 6.2 today and it rebooted for the first time a few minutes ago. We've had this HDVR2 for probably two years now and it's never rebooted before. If it happens again, I'll be calling the tech rep. Luckily I've got the extended service plan and they should replace it for free.
Mike in Phoenix, Arizona

rogue5 · 05-23-2005, 10:43 PM

I have one of the hughes units and mine started to reboot at random also. Not only that but I haven't been able to get through to the daily call. I ran a test call and after 2 tries in connected but I couldn't do the daily call. The last good call was when it DL the 6.2 upgrade. How do I manually reload 6.2 (if possible), I have tried rebooting at least twice (not counting the random reboots). It has done the random reboot at least 3 times since sunday morning, after the update. I hope my DVR isn't corupted, I will be pissed if it was.

captenblack · 05-24-2005, 01:50 AM

My DirecTV Tivo receiver is also rebooting at random times since Saturday when the 6.2 upgrade occurred.

Thus far I've noticed it happening once each evening.

itgirl · 05-24-2005, 06:01 AM

Quote:

Originally Posted by bengalfreak

Don't be silly. HDVR2's are identical to the Phillips DSR7000 and RCA DVR39. They all came off the same assembly line. The only difference between any of the units is the faceplate.

and those models suck too.

itsmeitsmeitsme · 05-24-2005, 06:52 AM

itgirl..........what is your problem????? you go from thread to thread spreading such joy.....and since all these models suck then what do you reccomend? (can't wait to hear this one)

happyharry · 05-24-2005, 08:25 AM

Used to reboot maybe once a month and the reboot was quick.
Last 2 nights my HDVR2 has died every evening. Reboot seems to take more than an hour - can that be.
What do I do?
Is my HDVR2 dying and this is just making it worse or???

Gunnyman · 05-24-2005, 08:35 AM

2 units HDVR2 and a DVR40.
Neither one has had any reboot issues. When I was running 4.01b on my HDVR2 it would reboot once in a while. 6.2 seems to be very solid.

rminsk · 05-24-2005, 01:23 PM

New software releases tend to expose more dying hard drives. The TiVo has two different boot partitions, an active partition and a non-active partition. When new software is installed it is installed on the in-active partition. The TiVo than swaps the boot partition making the in-active the active partition and vise-versa. Then the machine reboots using the new software. If your drive has a flaw in the previously in-active partition then you may get reboots.

I am not saying this explains all the reboots but it could explain some. It seems with every software release there are a few machines that suffer reboot problems.

bengalfreak · 05-24-2005, 06:44 PM

Quote:

Originally Posted by itgirl

and those models suck too.

Nope, I've had HDVR2's and DSR7000's for over two years and haven't had the first problem with any of them. Series 2 is the way to go. Maximum upgradeability coupled with maximum hackability. The best of both worlds.

itgirl · 05-25-2005, 02:58 AM

I'm sorry if I am blunt. I don't mean to be, I just call it like I see it. I work with this stuff every day, day in and day out for quite some time now. So I kinda know which receivers work fairly well, and which don't. All DVRs have the same interface, but those aforementioned are virtual dinosaurs at this point and continually have problems. Of course, all models have had some issues so I couldn't tell you a specific model that is guaranteed to work, that is just not realistic. I'm sorry if I offended you, I really didn't mean to I just tend to be very blunt.

happyharry · 05-25-2005, 07:55 AM

Talked to tech rep at D yesterday. Checked with database and others and then said there are no problems with 6.2 that they know of or that would cause reboots. I guess we are all "wrong". Their suggestion to me was try a complete reset (lose everything) and if that doesn't help - buy a new DVR - mine is dying.
Since most of my season pass stuff is done for the year - I'm trying the full reset. Really not losing a lot and I can't continue. Rebooted twice during 2 hour period yesterday.
Reset took a lot longer than the hour it said it would and haven't had chance to resetup everything yet. Hope this fixes it.

aristoBrat · 05-25-2005, 08:46 AM

Quote:

Originally Posted by itgirl

I'm sorry if I offended you, I really didn't mean to I just tend to be very blunt.

IMO,

Being blunt = "those aforementioned are virtual dinosaurs at this point and continually have problems"

Being [rude, condescending] = "and those models suck too"

aristoBrat · 05-25-2005, 08:52 AM

Quote:

Originally Posted by happyharry

Talked to tech rep at D yesterday. Checked with database and others and then said there are no problems with 6.2 that they know of or that would cause reboots. I guess we are all "wrong".

Well, I guess from their point-of-view, a hard drive failing isn't technically a 6.2 specific issue. If the partition that your 6.2 installed on is really on a bad part of the disk, any version update that installed there would probably have reboot problems.

FWIW, I'm not sure how good your computer skills are, but it might be less expensive to buy a new, larger hard drive for your current DTiVo vs. buying a totally new DTiVo. I'm guessing that it's out-of-warranty if you mentioned having to buy a new one...

rminsk · 05-25-2005, 01:17 PM

Quote:

Originally Posted by itgirl

All DVRs have the same interface, but those aforementioned are virtual dinosaurs at this point and continually have problems.

They are all the same and are not dinosaurs at this point and do not continually have problems. All of my machines are series 1 (which are getting to be dinosaurs) or series 2 (non-R10) and have been rock solid. Most people on these groups will report the same. The only problem people have with them is the disk drive dying which happens on all DVR reguardless of make, model, or series.

makeen · 05-26-2005, 02:36 AM

My DVR started rebooting this morning at a rate of about every 35 minutes. Then it started getting farther apart. At least 8 reboots so far. This has never happened before. I too talked to directv tech support and they said I should unplug it and wait 15 seconds and see if that works. Well it rebooted about 40 minutes after that.

Did I mention that this is the first problem I've encountered with this DVR

I have 6.2 but I don't know exactly when it upgraded to that possibly 2:36am this morning.

I've had this unit since Dec2003 Model Samsung SIR-S4120R.

shaady · 05-26-2005, 03:18 AM

Quote:

Originally Posted by makeen

Did I mention that this is the first problem I've encountered with this DVR

That's a good point that I forgot to make, makeen. This rebooting is the very first problem I've had with this unit (series2, for 2+ years). I had many other problems with my first TiVo (series1, for 2+ yrs also), stuttering, freezing, skipping, sound droppin out...etc.

tonering · 05-26-2005, 11:01 AM

My Hughes HDVR2 started rebooting just after 9 pm this past Monday. Sometimes it reboots during the "Almost there, just a few more minutes" screen. Once in about every dozen reboots it gets to the "acquiring information from the satellite" screen, then reboots. I found that if I disconnected the cables from the dish, I can get into Tivo Central and gain access to my recorded programs. However, as soon as I reconnect the cables to the dish, the receiver reboots.

I called DTV tech support yesterday afternoon and explained the problem and what had been done so far. The csr then transferred me to an upper level technician. We tried a couple of things, but he didn't request that I run a bunch of silly tests or a full reset. Much to my surprise, he decided to send me a new DVR. He said they want to look at my old receiver to see if they can isolate the issue, and understand why some receivers apparently have problems with the 6.2 software install.

I am very pleased with the total tech support experience, and should have the new D*Tivo by this coming Monday. (They are even paying the shipping to return the defective box.) In the meantime, I am transferring the "now showing" programs to a Pioneer DVR-510H recorder.

apollo8fan · 05-26-2005, 11:55 AM

I got my upgrade on Monday, everything was going smoothly, then yesterday afternoon, the HDVR2 just decided to reboot and locked-up during the reboot while my wife was watching a pre-recorded. When I got home from work, my wife said it sat at the "powering up...." screen for a "long time". I let it sit there for another 10 minutes without any progress. I pulled the plug and it restarted without a hitch.

Weird.

hokiepolk · 05-26-2005, 01:34 PM

Received 6.2 late last night and mine has rebooted twice in the past three hours (HDVR2). If it happens again, guess I'll call D*.

That, and the goofy remote control issues