Mac Users lack Tivo togo support - Page 57

geekmedic · 11-19-2006, 10:51 AM

Quote:

Originally Posted by pdxkevin

The Better Business Bureau:

www.bbb.com

It's time to take some action.

You can't complain to the BBB for them not delivering software to the Mac. Many companies develop software for Windows and not the Mac.

The BBB will do nothing with your complaint, so save your time (and theirs). All you will get is a letter stating that there is nothing for them to do and suggesting that you contact TiVo directly.

pdxkevin · 11-19-2006, 12:54 PM

OK, Karnac.

errandwolfe · 11-20-2006, 06:02 AM

Quote:

Originally Posted by geekmedic

You can't complain to the BBB for them not delivering software to the Mac. Many companies develop software for Windows and not the Mac.

Actually I wonder if they would get involved. I say that for two reasons. 1.) When I bought my Tivo I was told TTG would work on the Macintosh and there is nothing on the box that specifically says TTG will not work on the Mac. 2.) We are paying the same price per month as Windows users, but not getting the same features. In essence Mac users pay the same per month but do not get feature parity.

SullyND · 11-20-2006, 07:59 AM

Quote:

Originally Posted by errandwolfe

Actually I wonder if they would get involved. I say that for two reasons. 1.) When I bought my Tivo I was told TTG would work on the Macintosh and there is nothing on the box that specifically says TTG will not work on the Mac. 2.) We are paying the same price per month as Windows users, but not getting the same features. In essence Mac users pay the same per month but do not get feature parity.

It doesn't say on the box that it doesn't work with Linux either. Linux users are paying the same price per month as Windows users, but not getting the same features. I'm still waiting for the DOS version to run on my 8086 in the garage.

animalism2 · 11-20-2006, 03:21 PM

I had to chuckle a little at that line about as a "Mac user" being discriminated against for not being granted all the features as "Windows users." This is all in your perspective. You have to step out of your Mac-ness for a moment. Being a Mac User isn't a state of being like being a woman or being left-handed. Everyone out there who owns Tivo has the same functionality from Tivo Corp., including built-in free Tivotogo, compatible with Windows. As a "Mac user" there's nothing stopping you from using TTG except your own refusal to meet their hardware/software requirements.

And I say this as an exclusive Mac user (except at work) since 1985.

chessplayer · 11-20-2006, 04:51 PM

Quote:

Originally Posted by animalism2

Being a Mac User isn't a state of being like being a woman or being left-handed.

It is a state of being, just as being a TiVo user is a state of being. Not innate, but a choice. That has no bearing on whether TiVo has behaved abominably and dishonestly on this issue. The issue is with stringing people along with misleading statements more than it is with the business decision of whether to support Mac users.

Fofer · 11-20-2006, 05:06 PM

Yeah, at this point, anyone holding out for TTG native support for Mac is deluding themselves, and setting themselves up for disappointment.

Sorry to say it, but it's past the point of being ridiculous.

tonyf3 · 11-20-2006, 07:28 PM

It's just a matter of time before a better Mac native application presents itself. Then they can have their windows users and suffer with them. They have forgotten their core beginnings with power pc and they will pay for it.

Turtleboy · 11-20-2006, 07:31 PM

I'm in favor of the Mac Tivo2Go as much as anyone, but I hate the stupid arguments. The BBB? We're paying the same amount and not getting the same features?

Are you people for real?

(Posted from my G4 powerbook).

SullyND · 11-20-2006, 07:33 PM

Quote:

Originally Posted by tonyf3

They have forgotten their core beginnings with power pc and they will pay for it.

I got a chuckle out of that.

tonyf3 · 11-20-2006, 07:38 PM

Quote:

Originally Posted by Turtleboy

I'm in favor of the Mac Tivo2Go as much as anyone, but I hate the stupid arguments. The BBB? We're paying the same amount and not getting the same features?

Are you people for real?

(Posted from my G4 powerbook).

Yeah, We are!
It's real simple. Discount my monthly rate for what they said they would provide their paying subscribers and didn't 2 years ago, and everyone will shut up. Or release the feature and have parity. If they do, increase the rate back to what it was. Nobody likes being BS'ed for 2 years actually 3.

Fofer · 11-20-2006, 08:07 PM

Quote:

Originally Posted by tonyf3

It's just a matter of time before a better Mac native application presents itself.

I'd say that TiVoTool is already that (provided you have a hacked TiVo, that is.)

It's a shame that I had to break open my box and hack the TiVo to bits simply to be able to add functionality TiVo should have delivered on their own long, long ago.

That said, if I wasn't able to hack my TiVo I probably would have abandoned it years ago, anyway!

geekmedic · 11-21-2006, 01:44 AM

tonf, you're with a news station. Do a news report on it. I'm sure if Tom Rogers has a camera thrown in his face asking tons of questions about it, it might persuade him to put some pressure on developing TTG for Mac. I've heard he lives in the Fairfield area.

animalism2 · 11-21-2006, 10:20 AM

A news story? The BBB was one thing, but this clinches how out of touch with reality you people are. I've never heard such whining from spolied techno geeks in my life. I'm moving on to another thread...

Fofer · 11-21-2006, 10:30 AM

Thanks, animalism2.... it's probably for the best this way. I'm sure you put a lot of thought into your 10 other posts and all, but the truth is ... we "just weren't that into you" either.

Puppy76 · 11-21-2006, 10:48 AM

Quote:

Originally Posted by Fofer

Thanks, animalism2.... it's probably for the best this way. I'm sure you put a lot of thought into your 10 other posts and all, but the truth is ... we "just weren't that into you" either.

LOL! Yeah, I really have to wonder about someone like that. Thank goodness you posted, as I wasn't coming up with anything witty.

tonyf3 · 11-22-2006, 07:04 PM

[quote=Fofer]I'd say that TiVoTool is already that (provided you have a hacked TiVo, that is.)

It's a shame that I had to break open my box and hack the TiVo to bits simply to be able to add functionality TiVo should have delivered on their own long, long ago.

That said, if I wasn't able to hack my TiVo I probably would have abandoned it years ago, anyway![/QUOTE

I've been a little wary of cracking open my working TiVo's and Hacking them. Some hacks require unfettered access to a windows pc to complete the task. I think I reviewed your process a while back. I've since come into possesion of a dead TiVo (Hard Drive I think) might give that a crack since I'd have nothing to lose if I screw it up.

You thoughts Hobson.

tonyf3 · 11-22-2006, 07:28 PM

Quote:

Originally Posted by animalism2

I had to chuckle a little at that line about as a "Mac user" being discriminated against for not being granted all the features as "Windows users." This is all in your perspective. You have to step out of your Mac-ness for a moment. Being a Mac User isn't a state of being like being a woman or being left-handed. Everyone out there who owns Tivo has the same functionality from Tivo Corp., including built-in free Tivotogo, compatible with Windows. As a "Mac user" there's nothing stopping you from using TTG except your own refusal to meet their hardware/software requirements.

And I say this as an exclusive Mac user (except at work) since 1985.

I want you to remember your quote:
"Everyone out there who owns Tivo has the same functionality from Tivo Corp., including built-in free Tivotogo, compatible with Windows. As a "Mac user" there's nothing stopping you from using TTG except your own refusal to meet their hardware/software requirements."

Down the road your cable company is going to say sorry your TV does not meet the requirements of HD and you need to buy this digital receiver, or you wont be able to see TV at all. Let's see what you have to say then.
It's not free, it's not built in, it's a stand alone app developed exclusively for windows.

As a Mac user since '84 let me tell you what being a Mac user is about. Since you seem to have forgotten.

It's about Principles: Great Industrial Design, Great Intergrated Software and Hardware, Ease of use and support, A device that does more than the average PC out of the box. It's about Cool tools that enhance your personal and professional life if you choose.

Most poeple don't know any better. It's big brother at work pushing the brain washed Windoze world. But thats starting to change, even at big companies.

So give us all a break with the attitude. We're not as pissed about not having the feature as TiVo the company refusing to tell us what really going on, and why.

So we rant, rave, vent, and make our voices heard. They're listening, they're just not talking back to us. That's why this sucks.

Fofer · 11-22-2006, 08:49 PM

Quote:

Originally Posted by tonyf3

I've been a little wary of cracking open my working TiVo's and Hacking them. Some hacks require unfettered access to a windows pc to complete the task. I think I reviewed your process a while back. I've since come into possesion of a dead TiVo (Hard Drive I think) might give that a crack since I'd have nothing to lose if I screw it up.

You thoughts Hobson.

Just do it. It's worth it. Life's too short to wallow in complaints. I used a cheapie PC I had laying around, it took about an hour, and my TiVo is better for it. TiVoWeb, bigger HD, TiVoTool... it's all very good.

pdxkevin · 11-24-2006, 07:54 PM

Quote:

Originally Posted by geekmedic

You can't complain to the BBB for them not delivering software to the Mac. Many companies develop software for Windows and not the Mac.

The BBB will do nothing with your complaint, so save your time (and theirs). All you will get is a letter stating that there is nothing for them to do and suggesting that you contact TiVo directly.

You are actually very incorrect. It's all about the fact that TiVo has said they are working on TTG for OSX, which has been 2-3 years now. It's in writing that TiVo was to have that functionality available during the middle of this year. In the mean time, people are still paying their subscription fees to TiVo, based on this promise that hasn't amounted to a hill of smashed TiVo boxes.

If TiVo would have said from the start that they were not going to have TTG for Mac OS X; that's a different story.

Bottom line: TiVo has not honored it's contract regarding TTG for Mac OSX.

So for all of you that got a good laugh out of some of the above posts, stick all of your belittling and self-rightous remarks in your PCs and chuckle all you want.

By the way, thank for supporting us. I'm so glad you were able to help. With all of your hot air, you could work for TiVo.

davezatz · 11-24-2006, 08:19 PM

Quote:

Originally Posted by pdxkevin

TiVo has not honored it's contract regarding TTG for Mac OSX.

Where can I find that contract?

geekmedic · 11-25-2006, 11:38 AM

Quote:

Originally Posted by pdxkevin

You are actually very incorrect. It's all about the fact that TiVo has said they are working on TTG for OSX, which has been 2-3 years now. It's in writing that TiVo was to have that functionality available during the middle of this year. In the mean time, people are still paying their subscription fees to TiVo, based on this promise that hasn't amounted to a hill of smashed TiVo boxes.

If TiVo would have said from the start that they were not going to have TTG for Mac OS X; that's a different story.

Bottom line: TiVo has not honored it's contract regarding TTG for Mac OSX.

So for all of you that got a good laugh out of some of the above posts, stick all of your belittling and self-rightous remarks in your PCs and chuckle all you want.

By the way, thank for supporting us. I'm so glad you were able to help. With all of your hot air, you could work for TiVo.

I tell you what... you go ahead and write the BBB. Be sure to post their response (or lack thereof) when you get one.

Fofer · 11-25-2006, 01:07 PM

Write the Better Business Bureau?

Yeah, that'll get TiVo off their duff, and get them to release TTG for Mac!

Pffffffffffft.

TydalForce · 11-25-2006, 02:19 PM

in all seriousness, I wonder if the BBB could actually do something....

TiVo promised TTG for Mac users when it released it for Windows. They kept saying "coming soon" over and over again, until they finally set a date of Mid-2006. Then, they missed it, and are back to "coming soon"

Charging the same price, and making a promise that they have yet to deliver.

This might not be *that* crazy of an idea -- i'd say, give it a shot and let us know how it goes.

No use fighting about it; we're all on the same side here!

geekmedic · 11-25-2006, 05:53 PM

Quote:

Originally Posted by TydalForce

TiVo promised TTG for Mac users when it released it for Windows. They kept saying "coming soon" over and over again, until they finally set a date of Mid-2006. Then, they missed it, and are back to "coming soon"

Promised is different from stating. Promise is by contract, which I've yet to see. Stating is mentioning that you are working on it.

Do you think Microsoft has been held liable for the numerous delays its had with its many operating system releases? Do you think the Better Business Bureau does anything to them for it?

TiVo has not promised TTG:mac. Mac owners still get what TiVo has promised them: DVR recording on their TV.

I want TTG:mac just as much as you guys, but I think it's foolish to write the BBB. It's a waste of your time and a waste of BBB's time. Write TiVo's CEO and threaten to cancel your subscription. If people write Tom Rogers and threaten to cancel their TiVo service, then it will get his attention.

Personally I think TiVo's attention to lack of TTG:mac has already been made. The fact that they've posted it in their TiVo suggestions feedback form means they are working on it.

Turtleboy · 11-25-2006, 06:32 PM

I'm surprised no one has mentioned the class action law suite (sic) in a while.

Welshdog · 11-25-2006, 06:56 PM

The BBB is run by businesses for businesses so they are not exactly consumer friendly. The best way to get something going is to call the consumer fraud division of your state attorney general's office. Might not get you any traction, but it's worth a try. Tivo will definitely sit up and notice when they get that phone call. You would of course have to have some sort of proof of the alleged fraud. That would most likely be screen grabs of Tivo's website showing where and when they made these "promises". Seems like I have seen some posted on TCF before.

You've got to know where to put the fulcrum in order to get the most leverage.

chessplayer · 11-25-2006, 07:58 PM

Quote:

Originally Posted by TydalForce

No use fighting about it; we're all on the same side here!

Except for certain zealots who want TiVo to NOT support the Mac, to spite the people here who are venting their frustration with TiVo's atrocious behavior. One might think that people who don't care about this issue would just not read the thread, but some people seem to be enjoying the fact that TiVo keeps disappointing their Mac users.

I agree that complaining to the BBB is unlikely to help. It's best to voice your feelings directly to TiVo, and to consider the alternatives such as eyeTV. Goodwill and good communication on both sides is called for here, but at this point I see neither forthcoming from TiVo.

errandwolfe · 11-26-2006, 07:55 AM

Quote:

Originally Posted by Welshdog

The best way to get something going is to call the consumer fraud division of your state attorney general's office.

Surely out of all these people there must be at least one attorney who can give his opinion. I know if someone had the resources to start a class action I would definitely opt in.

The fact is Tivo has made numerous broken promises when it comes to TTG for Mac users. I see absolutely no reason why I should pay the same price per month when I do not get the same services as a Windows user. If Tivo is going to continue not releasing a new client then TTG should be an OPTIONAL service that can be taken off and drop my monthly fee say $1 per month.

Now as for Linux users, the bottom line is when they bought their Tivo's there never were any promises made to them for TTG functionality so that whole argument of well Linux users don't have it either just doesn't fly!

SullyND · 11-26-2006, 08:04 AM

Quote:

Originally Posted by errandwolfe

I see absolutely no reason why I should pay the same price per month when I do not get the same services as a Windows user.

I must have missed the gun TiVo is holding to your head. Not happy with the price? Drop your service. I'm contemplating doing just that because of the new pricing. TiVo will notice you dropping your service moreso than a BBB complaint. Either TiVo without T2go is worth it for you, or it's not. I don't buy the whole "i'm paying the same price" argument, unless you're lifetime. No one is making you continue your TiVo service.