Problem with TiVo Rewards from Credit Card

Zevida · 12-02-2004, 06:24 AM

I did a quick search and didn't find anything on this topic, so bear with me if someone has brought it up before.

I am having a heck of a time getting my points from my TiVo Rewards Credit Card. The *only* reason I got the credit card was to get my TiVo points. As of my first statement, Juniper (credit card company) says they sent to TiVo that I should get just over 1000 points. I have gotten zero points attributed to my TiVo account from the credit card. The FAQs say that it takes up to three business days. It has been seven business days.

Last night I called Juniper and they put me on hold forever, finally said they sent the points to TiVo, so they called TiVo and got a TiVo service rep on the phone who said that all I had to do was click the link that says "I'm missing points" and then they would research it. Well, there are two links that say "I'm missing points", one is missing referral points, which requires you to fill in the name of the referral and their service number, which I can't do since this isn't a referral. The other link says that I'm missing points from the credit card and all that link says is to contact Juniper.

So I call the TiVo help line, the associate is woefully unprepared to assist rewars questions in any way, puts me on hold for well over twenty minutes and finally comes back and says that I need to call Juniper and get proof that they sent the points to TiVo. At this point I was frustrated and just gave up for the night. I'll try again today.

I am going to be really pissed off if I have to do this every month to get my points. Has anyone else had a problem with this?

jennifer · 12-11-2004, 09:50 PM

I've had my Tivo Mastercard for a couple of months now, and I've noticed that they only apply the rewards once a month. In my case, it's on the 13th of the month. So...tomorrow's the day! I've got my eye on the Tivo watch. I've already got the Tivo iPod : D

headroll · 12-11-2004, 10:40 PM

Quote:

Originally posted by Zevida
I did a quick search and didn't find anything on this topic, so bear with me if someone has brought it up before.

I am having a heck of a time getting my points from my TiVo Rewards Credit Card. The *only* reason I got the credit card was to get my TiVo points. As of my first statement, Juniper (credit card company) says they sent to TiVo that I should get just over 1000 points. I have gotten zero points attributed to my TiVo account from the credit card. The FAQs say that it takes up to three business days. It has been seven business days.

Last night I called Juniper and they put me on hold forever, finally said they sent the points to TiVo, so they called TiVo and got a TiVo service rep on the phone who said that all I had to do was click the link that says "I'm missing points" and then they would research it. Well, there are two links that say "I'm missing points", one is missing referral points, which requires you to fill in the name of the referral and their service number, which I can't do since this isn't a referral. The other link says that I'm missing points from the credit card and all that link says is to contact Juniper.

So I call the TiVo help line, the associate is woefully unprepared to assist rewars questions in any way, puts me on hold for well over twenty minutes and finally comes back and says that I need to call Juniper and get proof that they sent the points to TiVo. At this point I was frustrated and just gave up for the night. I'll try again today.

I am going to be really pissed off if I have to do this every month to get my points. Has anyone else had a problem with this?

Have you paid off any of the purchases? Generally points are only available once the purchases associated with the points are paid.

-Roll

c3 · 12-12-2004, 12:52 PM

Did you use the same email address for TiVo Rewards account and credit card account?

drosoph · 12-14-2004, 01:17 PM

Anyone see this month's points yet ? Its the 14th, and I normally see them by now .... Just curious ..

c3 · 12-14-2004, 01:21 PM

My statement just closed yesterday. Should show up at TiVo's end in 2-3 days.

c3 · 12-14-2004, 02:20 PM

9/17, 10/13, and 11/13. Always within a few days after credit card statement.

drosoph · 12-15-2004, 09:29 AM

Still no points ... I guess we can use this thread as a definitive as to when points get allocated to our accounts ... The dates are always the 13th in my account ... but its the 15th and still no points showing up. Just FYI.

angra · 12-16-2004, 02:29 PM

just checking in to this thread. Found the thread because I, too, have not been credited any of the points on tivo's website that juniper says I have accrued.

all balances have been paid.

CraigEagle · 12-16-2004, 02:31 PM

Same issue. I normally get the points on the 13th but for this month I have not yet been credited.
- Craig

millershane · 12-16-2004, 03:17 PM

WOW!

I just looked at my Juniper statement and saw this:

"**IMPORTANT** PLEASE NOTE THAT YOUR ACCOUNT HAS BEEN ADJUSTED TO INCLUDE THE
TIVO POINTS YOU EARNED BUT WERE OMITTED FROM YOUR LAST STATEMENT. YOUR NEW
BALANCE IS REFLECTED IN YOUR TOTAL TIVO POINTS BELOW. WE APOLOGIZE FOR THE
INCONVENIENCE. TO THANK YOU FOR CHOOSING THE TIVO MASTERCARD, YOU WILL NOW
EARN 2 POINTS FOR EVERY $1 IN PURCHASES FOR 1 FULL YEAR (PREVIOUSLY 6 MONTHS). YAY!"

Anyone else see that?

Tivo's site still states:
"** Points earned on purchases during the first 6 months after your account is opened will be doubled to a maximum of 10,000 points"

millershane · 12-16-2004, 03:19 PM

NOTE: I have not gotten my reward points on TiVo yet. I seem to get them posted on the 13th but not this month....

wouldworker · 12-16-2004, 03:40 PM

Quote:

Originally posted by millershane
YOU WILL NOW EARN 2 POINTS FOR EVERY $1 IN PURCHASES FOR 1 FULL YEAR (PREVIOUSLY 6 MONTHS). YAY!"

Anyone else see that?

My statement said the same thing. It's not clear whether it means that the 10,000 point limit (which itself was not clear) has been lifted. If the limit hasn't been lifted there's no "YAY!" for me since I have already charged over $10,000 on my card. If they do double all of my points for a whole year with no limit, I will get three free Tivos (I charge a lot in a year). That would be nice.

Edit: And, no, my points haven't been posted yet either this month.

millershane · 12-16-2004, 03:47 PM

I agree. If they didn't change the 10000 point limit then it wouldn't matter to me either.

I'm only up to 8000 bonus points from charges so we'll see next month. I wish my sub-contractor that's adding onto my home took credit cards.

drosoph · 12-17-2004, 09:57 AM

12/17 -- No points yet ???

jennifer · 12-17-2004, 09:58 AM

No points for me yet, either!

wouldworker · 12-17-2004, 12:51 PM

No points for me, either. I finally have enough to order the Humax unit, but I can't order it until the points show up. They were always so prompt before (even though they were often wrong). "YAY!" my bum.

Zevida · 12-17-2004, 01:43 PM

I had no idea this thread had been revived after being DOA for ten days!

I was so desperate that I contacted one of the TiVo employees via private messaging and he contacted the Rewards department for me. About a week later, he sent me a PM back saying they had found the error and the points were credited. That was earlier this week. Maybe that is the same error some of the rest of you are getting an email on. I won't get my statement for another few days, so we'll see if those go in on time.

And yes, I had paid the full balance on the statement and then some. I'm a pay off the credit card every week person - I use it instead of cash or my check card.

After my next statement, with bonus points, I should be over 20,000 points and I should get my iPod! So I'm hoping TiVo fixed the problem totally.

drosoph · 12-18-2004, 05:17 AM

12/18 -- No points yet

wouldworker · 12-19-2004, 06:13 AM

12/19 and none in sight.

I guess next month our statements will say "WE'RE SORRY. YOUR POINTS WEREN'T CREDITED LAST MONTH. WE'RE STILL TOO INEPT TO CREDIT THEM THIS MONTH. TO THANK YOU FOR YOUR PATIENCE WE HAVE SCRAPPED THE POINTS SYSTEM ENTIRELY AND WE WILL NOW SEND OUT GOOD THOUGHTS. 2 GOOD THOUGHTS PER $1 YOU SPEND WITH THE CARD FOR 10 YEARS. YOWZA!"

drosoph · 12-19-2004, 07:51 AM

Oh, Come On TiVo -- Get it together ... This is bordering on ridiculous.
I apologize for being gruff ... but, it's early, I havent had my coffee yet, and I'm staying at my In-Laws for the xmas season ... but COME ON!

markp99 · 12-19-2004, 08:27 AM

Yikes...

I just ordered the TiVo credit card. I rack up tons of points from frequent travel at work (5K-10K per month)...and usually apply them to Starwood hotel points or airline miles.

I was gonna use the new TiVo card to get free TiVo stuff...but you guys are freaking me out. I don't want these points to go down the same black hole as my TiVo rebates (12 weeks and counting on that one...

)..

TiVo...your vendors are killing your reputation!!

Cabinwood · 12-19-2004, 09:17 AM

I've always received them on the 13th and haven't yet this month, so I just sent off an email to Juniper. I'm glad to hear it's not just me. Hopefully they'll get it straightened out!!!

angra · 12-19-2004, 11:37 AM

I emailed juniper, and their response was a lot closer to "that's odd, you should have your points" than "we are behind this month".

still working with them, will report back.

eddyj · 12-19-2004, 11:59 AM

I am still waiting for mine too, and the previous points were credited on:

09/17/2004
10/13/2004
10/17/2004
11/13/2004

so they are definitely runnng late this month.

wouldworker · 12-21-2004, 10:14 AM

Has anyone gotten this month's points yet? None for me.

timckelley · 12-21-2004, 10:16 AM

raw deal.

drosoph · 12-21-2004, 11:06 AM

Only 8 days late for me, thanks ...

millershane · 12-21-2004, 01:44 PM

I spoke with a Customer Service Representative Supervisor and explained the problem to him. He seemed to think it was odd that they weren't posted and I said that I knew 15-20 other people who stated that their points wern't posted either (can I say I "know" you all?) He said he would take it and get it resolved soon and they would be posted.

I'll call back in two days with my case number if they aren't posted to see if there are any notes.

eddyj · 12-21-2004, 01:47 PM

Quote:

Originally posted by millershane
I spoke with a Customer Service Representative Supervisor and explained the problem to him. He seemed to think it was odd that they weren't posted and I said that I knew 15-20 other people who stated that their points wern't posted either (can I say I "know" you all?) He said he would take it and get it resolved soon and they would be posted.

I'll call back in two days with my case number if they aren't posted to see if there are any notes.

Thanks, I've been meaning to call them. I guess I'll wait a little longer.