HDMI FAILURE Poll - EVERYONE please respond

unixadm · 07-03-2004, 10:02 AM

Ok...

I know a lot of people have been bitten by the failed or deteriorated picture on the HDMI output.

I just got hit with it this morning (less than 2 weeks after getting it)

I am curious to see how many people had problems.

Since we probably represent a very good majority of the people who have purchased these over the past couple of months, I think the poll will be pretty accurate as far as percentage of failures (assuming that everyone answers)

Please post where yours was made and what date.

Mine:

Mexico
June 9th 2004

PLEASE DO NOT ANSWER IF YOU HAVE HAD YOUR HD TIVO FOR LESS THAN 2 WEEKS AND DON'T SEE A PROBLEM. WAIT UNTIL YOU HAVE HAD IT IN SERVICE FOR MORE THAN 2 WEEKS!

sotapoppy · 07-03-2004, 12:40 PM

Born 4-24-04 in USA

Bought from CC on 5/7/04.

HDMI port worked flawlessly until it died on 6/17/04.

D* is sending new unit.

FWIW my pic using the component connection is noticeably inferior to the pic using the HDMI to DVI connection on my TV.

BTW I'm the only one that has had an HDMI port failure. D* CSR told me so!

bbwebb · 07-03-2004, 04:11 PM

Quote:

BTW I'm the only one that has had an HDMI port failure. D* CSR told me so!

Funny...DTV CSR told me the exact same thing

falstaffpac · 07-03-2004, 04:42 PM

I've had mine for 2 weeks, but I'm reserving my vote for now. I've read in another thread that just before someone's HDMI went out, they temporarily saw a picture with "snow" on their television. I've seen this occurence twice now and it makes me shudder. It really makes me uncomfortable to read stories of people having no problems at all, then all of a sudden the HDMI goes out.

Does DirecTV offer any component protection plans with their monthly service? I've looked around their website, but didn't really see anything. I almost never purchase an "extended warrenty" option. But, given the reported failures and the price of this box, I think I would like one.

tarmack · 07-03-2004, 04:43 PM

I own two HR10-250's.....I have had a total of 4 delivered so far....2 have been returned....one due to a total hard drive failure.

Of the two now in service....1 has had a HDMI failure and is being held for replacement, voluntarily by me, until there is some sort of a physical hardware or software fix applied and known by DirecTV.

The other unit now in service is working like a champ...but that is only 1 out of 4.

All were born and bred in the USA....the only one that is working perfectly is a replacement from DirecTV and has a birth date of April 1. Go figger.

Tarmack

Todd · 07-03-2004, 07:54 PM

I've had mine for over 2 months now and so far it works flawlessly, aside from a few minor bugs in the software. Knocking on wood right now.....

ChrisW6ATV · 07-03-2004, 11:01 PM

Hi-

Since you want 'everyone' to respond, can you please add an item for "do not use/have not tested HDMI"? I have no compatible display, nor do I have any plans to buy one soon.

jdpack · 07-04-2004, 11:49 PM

Mine had a deteriorated picture on the HDMI output right out of the box. I was searching around for some HDMI compatibility setting on my TV. I have a Mitsubishi WS-65313. I was using the DVI input from a Samsung receiver up until I installed the TiVo. On one hand I am glad to hear this is a known problem, on the other hand what is it going to take to get it fixed.

jakepratt · 07-05-2004, 10:54 PM

This thread jinxed me. I posted that I had no trouble so far and yesterday...my HDMI connection died.

Reaver3 · 07-06-2004, 01:42 AM

My first posting here, hope it works ok:

Had mine for 2 weeks tomorrow, works flawlessly, no problems at all. Seems very fast compared to my other SD directv/tivo units.

Doug

NJChris · 07-06-2004, 03:31 PM

I'd also like to know how many people that had failures were the DVI-->HDMI cable or the HDMI-->HDMI cable. I use the HDMI to HDMI cable and it's still working great.

brahamt · 07-07-2004, 08:17 AM

I'll try to connect it tonight and try.

CHAS ZOSS · 07-07-2004, 08:42 AM

Mine came yesterday, no problems with HDMI to Panny dlp.

nuke · 07-08-2004, 05:07 AM

Over 2 months. Works perfectly with my panasonic plasma.

RMSko · 07-08-2004, 09:10 AM

I got my unit about 8 days ago and it worked fine until yesterday, when all of a sudden the picture went pink. I was running HDMI to DVI and I switched to HDMI to HDMI and, although not pink, the picture was still all messed up. I then went to component, which is fine, although obviously not as good a picture as DVI.

For those of you swapping out units, are you getting new units with cables, etc., or are they sending refurbished units?

Bill Broderick · 07-08-2004, 11:19 AM

My first unit was made in the USA, I don't remember the date. I returned it due to a tuner problem, not HDMI. I had it for about a 1.5 months, and used the HDMI port for 2-3 weeks after getting a new TV. I had no HDMI problems.

I just received the replacement receiver, made in Mexico on May 27. So far there is not HDMI problem, but I've only been using it for 2 days so far.

waxking · 07-08-2004, 06:19 PM

Just hooked mine up today. I get flickering every 5 seconds on any channel through the HDMI/DVI connection. The flickering happens on over the air channels also. Component output works fine. My build was in June 2004.

gatorbait · 07-09-2004, 11:16 AM

June 2004 in Mexico goes down after one week and one day.

That is aggressively below average!

ROBERTA · 07-09-2004, 01:17 PM

HDMI FAILURE OUT OF THE BOX. NO VIDEO, BUT ALL OTHER OUTPUTS WORK. UNIT WAS ASSEMBLED IN MEXICO. I HAVE A SERVICE AGREEMENT WITH PEGASUS. I HOPE FOR A QUICK EXCHANGE.

DonCo · 07-10-2004, 09:19 PM

No picture at all with HDMI to HDMI connection and no picture at all with HDMI to DVI connection from the day I took it out of the box.

Made in USA April 27, 04.

Since I am using component output's which have no problem, I am holding off asking for a replacement from DirecTV (I have their service plan) until they have this fixed once and for all, as I don't want to get another defective unit as a replacement.

Still love the HD TiVo in spite of the HDMI problem though.

Don

silversurfer · 07-11-2004, 09:30 AM

Made in Mexico
5 June 04

Died 9 Jul 04

Replacement on its way...

turls · 07-12-2004, 03:39 PM

Mexico, June 9

HDMI to Sammy DLP DVI

Great picture so far, knock on wood

gimp · 07-12-2004, 10:21 PM

My HDMI failed today. I got one of the first ones. How long is the warranty? Do I call D* or Value Electronics? Will they send me a new one or do I need to return the existing one first? Think I will sign up for the D* equipment service plan

unixadm · 07-13-2004, 07:39 AM

If it is over 30 days old (which is sounds like it is), then most retailers will defer you over to the manufacturer to go through warranty service. Check in your manual. I believe that the warranty is 1 year. If you are going through manufacturer's warranty, you will have to send it out and they will repair it, or send you a refurbished one (or if you are lucky, a new one).

Mine died less than 30 days from getting it from Circuit City, so I just returned it and got my money back. They don't have any in stock, and don't know when they will have them.....but I've decided (mainly because of the number of failures) that I don't want a replacement until we hear definititively what the issue with the HDMI output is and that it is permanantly fixed.

Based off of this poll, there is a 27.8% failure rate not including those that have not tested their HDMI port. My guess is that about 1/4 of those are bad as well (or will go bad if put in use). This is just WAY too much.

I'll take the money and take my family to Disney World next month

Guess it is standard Definition TiVo for me for a while.

gimp · 07-13-2004, 10:10 PM

Fortunately I got it from Value Electronics. Called them today and a new one is on the way. Value Electronics is G R E A T!

Korkle · 07-14-2004, 08:44 AM

One more to the growing number. My HDMI went "south" over the weekend. I had all the same visual experiences as everyone else. I switched over to Component. I got my unit from Value Electronics in the first wave 4/30/04). It worked fine up until the failure. I called VE and they said they would take care of it. I agree with gimp, VE has been great.

ajlevine · 07-14-2004, 10:22 AM

My HDMI went out at about 6 weeks. It was working perfectly, but now has a green cast to it. Component looks great.

I'm not going to get it replaced until there is a clear resolution to the problem. I don't want to go through the replacement hassle until I'm sure the problem is solved.

-Andy

FlyingAvanti · 07-14-2004, 03:56 PM

Got mine last night!

HDMI was "still born"!

Totally "PINK" picture.......

Component output works great.

DirecTV stated that an engineer will call me within 24 hours! My plan is to email him this thread, if he doubts my word........

allenn · 07-15-2004, 12:08 PM

Purchased CC 6/30
Arrived 7/2
Assembled 6/19/2004 in Mexico
Software 3.1.5-01-2-357
Dolby Digital 5.1 Day 1
Logos Day 1
Showcase Day 3
DVI Connection to Samsung 50" DLP

Joe Jensen · 07-15-2004, 11:16 PM

Unit installed 7/8, HDMI worked great. Used it for 4 days, worked great. Just returned from a 5 day vacation and now the HDMI has no blue, and little green. Component is great...joe