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Old 05-24-2003, 09:51 PM   #91
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Well, after returning from vacation I gotta say ... DAMN I need folders (ie, update 4.0). I -want- the MP3 player, but with all these episodes of Good Eats and others that I want to keep for awhile, folders would DEFINITELY help me navigate.
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Wanna know about what is different from a DirecTV DVR with TiVo and a standalone TiVo -OR- newbie links to hack your box -OR- info on improving your NTSC PQ -OR- info on HDTV resolutions -OR- [to be added]?


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Old 05-27-2003, 04:19 AM   #92
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#2723 here! is there a goal we are trying to reach?
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Old 05-27-2003, 10:21 AM   #93
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Did anyone notice that on the tivo web site, there is a link to contact directv to order HMO on their order page? Is this wishful thinking on tiVo's part, or a sign of things to come? Any ideas?
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Old 05-27-2003, 11:20 AM   #94
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Quote:
Originally posted by Sean Cusick
Did anyone notice that on the tivo web site, there is a link to contact directv to order HMO on their order page? Is this wishful thinking on tiVo's part, or a sign of things to come? Any ideas?
link?
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Old 05-27-2003, 11:32 AM   #95
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Are you referring to the "DIRECTV® DVR with TiVo Customer?
Please visit DIRECTV® or call 1-800-DIRECTV to activate your service. " statement on the right hand side of this page:
https://www3.tivo.com/tivo-com/mma/hmo/hmooffer.do

If so I believe that's only referring to activating the DVR service, not HMO.
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Old 05-27-2003, 02:05 PM   #96
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Old 05-27-2003, 07:03 PM   #97
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Signed, # 27something.

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Old 06-01-2003, 10:20 PM   #98
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29XX!

29XX! Keep signing!!!
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Old 06-02-2003, 11:55 PM   #99
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Just got my DirecTiVo today....Very upset to see there is no Home Media Option for the DirecTiVo units....Signed...#2979!
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Old 06-03-2003, 01:52 AM   #100
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Old 06-03-2003, 01:40 PM   #101
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Sent a letter to DirecTV last night:

I recently purchased a DirecTV service with DirecTiVo unit and went to
purchase the Home Media Option from TiVo and was told it was
incompatible with my unit. This was one of the biggest selling points
for me and the TiVo/DirecTV. I know you already have me locked into a
contract for a year and already have my money, but is there any chance
of this coming to my DirecTV TiVo unit?

Got this back this morning:

Dear Chris,

Thank you for your email. At this time, we do not have any information
available regarding the DVR/TiVo with the Home Media Option. Although,
we are always looking for ways to enhance our services. Your suggestions
are valuable and we use them to judge interest in our services and
equipment.

However, as it is DIRECTV policy not to disclose information about
upcoming equipment features until they are officially announced, we
cannot provide you with further information today. Please continue to
visit our web site at DIRECTV.com for the latest news and information
about our services.

Thank you again for contacting DIRECTV and allowing us the opportunity
to assist you.

Nickcole
DIRECTV Customer Service
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Old 06-03-2003, 02:48 PM   #102
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i got the exact same thing from directv word for word
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Old 06-03-2003, 11:59 PM   #103
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Well if they are sending out a form letter for this, it means they are getting enough feedback to warrant a feedback letter and if they are getting that much feedback it has got to be sending up some flags at DirecTV, let's keep the pressure on.
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Old 06-06-2003, 10:06 PM   #104
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When will this information be forwarded to DirecTV ?

Has anyone thought about doing a "walk out" type thing? Example: Everyone call DTV and cancel Tivo for a day or something... force them to realize it's the customers that keep them in business and it's time to listen to what the customers want.

Just an idea.
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Old 06-07-2003, 01:08 AM   #105
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I don't know about that. Form this message board we'd have like 40 people and 40 people aren't going to really make it or break it. We just need to keep e-mailing them and keep the pressure on. Anyways, there might be people in my boat, I don't pay for TiVo cause of the Premium or Premier plan I have goin on or whatever. So if I cancelled TiVo, they'd probably laugh at me for passing up a free option.
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Old 06-11-2003, 09:05 PM   #106
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Reply from DirecTV

I sent a simple one sentence to DirecTV asking them to add the HMO option to their TIVO service and this is the reply I got:

"Dear Dan,

Thank you for your suggestion about adding the Home Media Option to our DVR/TiVo service. We are always looking for ways to enhance our services. Your suggestion is valuable. We use suggestions to judge
interest in various programming sources. In fact, we have added services as a result of viewer feedback.

We have forwarded your comments to our programming department. Please continue to visit our web site at DIRECTV.com for the latest news and
information about our services.


Rebecca
DIRECTV Customer Service"


Let's keep those emails going to them!!! http://www.directv.com/DTVAPP/glb/Form_Feedback.jsp

-Dan
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Old 06-12-2003, 08:20 PM   #107
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Arrow DirectTv changing their tune (no HMO)

I think the situation has gotten worse. Here is what they had to say.... basically saying they are not going to offer HMO?

--

Date: Wed, 11 Jun 2003 20:40:48 -0400
From: Feedback <feedback@directv.com>
Subject: Re: Tivo Series 2 - Home Media Opion

Dear Richard,

Thank you for writing. Currently DIRECTV does not have plans to offer the Home Media Option for TiVo. The TiVo stand alone may have some options that are different from those offered with DIRECTV DVR with TiVo. For example, the TiVo stand alone may offer the Home Media Option, but DIRECTV DVR with TiVo does not. However, DIRECTV DVR with TiVo may focus more on other features, such as video-based services like Starz on Demand. For more information on TiVo stand alone units, please visit their website at www.tivo.com or call 1-877-367-8486. Available 11AM-11PM ET daily.

We are always looking for ways to enhance our services. Your suggestions are valuable and we use them to judge interest in various programming
sources. In fact, we have added features as a result of viewer feedback.

We have forwarded your comments to the appropriate department. Please continue to visit our web site at DIRECTV.com for the latest news and
information about our services.

Scott
DIRECTV Customer Service


Original Message Follows:
-------------------------

DTV Feedback Message

Full Name: Richard Dean

subject: DirecTV Subscriber Feedback

subject: Tivo Series 2 - Home Media Opion

details: Hello,

We have DirectTV with Tivo and would very much like to have the Home
Media Option. When will this be available?
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Old 06-13-2003, 10:37 PM   #108
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i think they are just sick of people wanting HMO for directivo
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Old 06-14-2003, 01:28 AM   #109
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Quote:
Originally posted by ufo4sale
i think they are just sick of people wanting HMO for directivo
I'm sure they also don't want to have to explain why all of those T60's they just sold to folks won't support HMO. Imagine that you are a newbie and buy your first DTivo from DirecTV. A couple of months later they launch HMO (keep in mind that some folks were receiving HDVR2s from DirecTV at the same time). I'd be pretty upset.
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Old 06-15-2003, 10:04 PM   #110
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Quote:
Originally posted by WeKnSmith
I'm sure they also don't want to have to explain why all of those T60's they just sold to folks won't support HMO. Imagine that you are a newbie and buy your first DTivo from DirecTV. A couple of months later they launch HMO (keep in mind that some folks were receiving HDVR2s from DirecTV at the same time). I'd be pretty upset.
thats what scares me the most.

I dont think they can offer it anytime soon since they dont differentiate between the original combo's and the "second generation units".

I wish they would start to advertise all these new units as better than the first generation so that they could pull away from the first set without any backlash. Not sure why they arent yet with the phillips now out and other brands right around the corner. Makes me wonder if the MORONS running the DVR service at directv just dont get it and dont want to use the new hardware for anything.
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Old 06-17-2003, 12:29 PM   #111
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My question and response from DTV.

"details: I just bought/activated a Direct TV Tivo unit and later found
out the Home Media Option was not available on the Direct TV version. Is
there any chance this maybe added a future date via a software upgrade"

Response;

Dear Jeff,

Thank you for writing. We would like to apologize for your
dissatisfaction with the DIRECTV TiVo unit that you have. At this time
the TiVo stand alone may offer the Home Media Option, but DIRECTV DVR
with TiVo does not. However the DIRECTV DVR with TiVo may focus more on
other features, such as video-based services like Starz on Demand that
the stand alone unit does not. If you would like more information
concerning TiVo units and services please go to www.tivo.com or call
(877) FOR-TIVO (367-8486) 11AM-11PM ET daily.

We are always looking for ways to enhance our services. Your suggestions
are valuable and we use them to judge interest in various programming
sources. In fact, we have added channels as a result of viewer feedback.


We have forwarded your comments to our programming department. However,
as it is DIRECTV policy not to disclose information about upcoming
programming until it is officially announced, we cannot provide you with
further information today. Please continue to visit our web site at
DIRECTV.com for the latest news and information about our services.

Again, we thank you for writing. Please let us know if we can be of any
further assistance.

Leonard
DIRECTV Customer Service
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Old 06-18-2003, 12:10 AM   #112
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Dear Jeff,

Thank you for your email. We are sorry to inform you that at this time,
we do not have any further information regarding the DVR/TiVo with the
Home Media Option. We are always looking for ways to enhance our
services. Your suggestions are valuable and we use them to judge
interest in our services and equipment.

You may be able to use the Home Media option with a stand alone TiVo
unit. For more information on the stand alone unit we suggest that you
contact a local retailer. You can find a list of authorized retailers on
our website at http://www.directv.com/DTVAPP/DealerLocatorServlet

Thank you again for contacting DIRECTV and allowing us the opportunity
to assist you.

Tal
DIRECTV Customer Service
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Old 06-18-2003, 02:14 PM   #113
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Old 06-18-2003, 06:41 PM   #114
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I'm in the midst of moving to a new place and thought - wow! I no longer need a local phone line - a cell phone and broadband are all the telecom I need! Then I find out my DirecTV Tivo doesn't support HMO, which I thought it would.... argh! Why should I get a landline just for the daily Tivo call? Ridiculous! I have complained to both Tivo and DirecTV and added myself to the petition.
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Old 06-18-2003, 07:07 PM   #115
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Well, I just sent them back a message asking why they wouldn't be offering the HMO option. I mean, I'd buy a new Tivo if that was offered... I'll post their response if I get one :-)

Rich
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Old 06-18-2003, 10:53 PM   #116
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Quote:
Originally posted by Lora
I'm in the midst of moving to a new place and thought - wow! I no longer need a local phone line - a cell phone and broadband are all the telecom I need! Then I find out my DirecTV Tivo doesn't support HMO, which I thought it would.... argh! Why should I get a landline just for the daily Tivo call? Ridiculous! I have complained to both Tivo and DirecTV and added myself to the petition.
I am in the same situation (cell phone & broadband only. no old tech phone). I have an HDVR2 and if you put pressure on directv customer service they will activate your directivo without the phone line. The conversation between myself and Directv went something like this...

"Is your receiver connected to a phone line?"

No and it won't be.

"Well it is REQUIRED to connect the directivo to a phone line for the tivo service"

Well I don't have a phone line, and unless you can get it to work over my cell phone or broadband internet access, it's never going to be.

<long awkward silence>

I break the silence and say. "Look, are we going to do business or not?"

"Please hold on sir, I need to run this past a supervisor" You will have to wait about 3-5 minutes...

ok. <after about 5 minutes of cheesy hold music...>

"I'm sorry for the wait sir, just wanted to let you know I'm still working on it and it'll be another 3-5 minutes.

ok.

<about 5 minutes later>

"Ok your tivo service is activated. There will be a charge of $5/month (or whatever it is)."

fine. I'm not going to get any nags or anything about the phone line right?

"No sir, you won't, it's all set"

Great. bye.

I've been using my HDVR2 now for about 3 weeks and it's awesome. Of course, it has all of the guide data, I have season passes set up, it automatically makes recommendations and records based on my thumbs up and previous selections. As far as I can tell, the phone line is a total scam and part of directv's propoganda paranoia campaign. Just like the old non-tivo directv receivers they just like to give you a lot of grief about the phone line. I figure they do that for 2 reasons... so as many customers as possible have the opportunity to make the "impulse buy" of pay per view (which is pure gravy $$ for them) and 2) to download your data from tivo to collect invaluable personal data about you...

Now... IF and WHEN 4.0 comes out for the directivos...and I really hope it does... including HMO!!! ....then if my update doesn't download over the satellite (which it probably will because that is how they update conventional receivers) then I will make some "arrangements" at another location to phone line it just that one time to get the download.

But I tell you this... you don't need the stupid phone line for any of the HDVR2 (or similar) functions.... Cuz mine is proof.

Freff
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Old 06-19-2003, 12:18 AM   #117
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Freff - whoever you are THANKS!!! You have given me hope! I move into my new place and get broadband connected Friday, so I will try the same tactic as you describe. I've moved to SoCal so local phone line means.. what is local? same area code could mean regional charges blah blah blah.. who needs it when you have a national no roaming cell? I will use your tactic and report back as to how it goes. If enough of us do this, then we WIN!! You rock - you broke through the crazy madness!!! Power to the persistence! thanks again!


BTW .. here's my version of "THE FIRM" letter:


Dear Lora,

Thank you for writing in. We're sorry to hear of your disappointment in
the new DIRECTV Digital Video Recorder/TiVo. The TiVo stand alone may
have some options that are different from those offered with DIRECTV DVR
with TiVo. For example, the TiVo stand alone may offer the Home Media
Option, but DIRECTV DVR with TiVo does not. However, DIRECTV DVR with
TiVo may focus more on other features, such as video-based services like
Starz on Demand.

Just as personal computers are rapidly evolving, we expect DIRECTV
System receivers to incorporate many new features in the coming years.
We will enhance our programming service as the receiving equipment
evolves. For example, receivers capable of decoding Dolby Digital sound,
high definition programming, and even interactive television are now on
the market, and we have begun offering programming in all of those
formats.

We have forwarded your comments to the appropriate department. We are
always looking for ways to enhance our services. Your suggestions are
valuable and we use them to judge interest in various areas of our
service. In fact, many changes we have made are a result of viewer
feedback. Please continue to visit our web site at DIRECTV.com for the
latest news and information about our services.

Chris
DIRECTV Customer Service
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Old 06-19-2003, 01:13 AM   #118
richdean
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DirecTV says Tivo hasn't developed the software for them yet.

----------- forwarded message -----
Dear Rich,

Thank you for writing. We are sorry that we do not offer this feature at this time. TiVo develops the software for both the stand alone units and the DVR with TiVo units. They have not created the software for the DVR units yet and we have no information if they will or not. We suggest that you contact TiVo at 1-877-367-8486 or www.tivo.com

We hope this information will be useful.

Tal
DIRECTV Customer Service

Dear DirecTV,

Thanks for your email reply. You say DirecTV will not be offering the HMO. Why is this? I'd be happy to buy an upgraded unit. There are a lot of loyal DirecTV users like me who'd love to have it. I know there are stand alone unit available, but I still wonder why DirecTV is not going to offer the HMO option.

Thanks for providing more detail,

Rich Dean, LA
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Old 06-19-2003, 12:32 PM   #119
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Has this gone anywhere? Any progress since April?

I just signed petition in case it hasn't. 3354 names so far. Pretty cool.
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Old 06-19-2003, 12:47 PM   #120
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sorry disregard my last post. I didn't realize what I was looking at wasn't the end of the thread. Go ahead bash the newbie. I can take it. (but don't lose site of this thread though... it's important!)
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