Originally Posted by morac
I called in for a service issue and while I was on the phone I asked about what, if any, changes would occur if I turned in my HD box. I was told nothing would change since I was told the "HD Tech Fee" is needed to get HD service on any box, not just Comcast owned ones.
So I said there is really no point at all in returning it. He didn't agree with me, but he didn't disagree either. He just said that it will stop working if left unplugged for a long period of time. You'd think Comcast would want it back, rather than have me put it in a closet or something.
On a semi-related note, the service person said I was had their "TiVo Premiere" service which lets me get On Demand on the TiVo Premiere. They said that you have to have a certain level of service to get that, which I do. Interestingly enough, it even lists that I have a "TiVo Premiere" under the Equipment area of the Comcast Troubleshooting Page
, which is kind of interesting.
funny that mine doesn't show any of my equipment - i own 2 premiers and a S3 and own my own phone/modem/thingie.
Anyway- the good news is they turned on VOD for me too (even though no email or on screen messages).
The bad news is they must have went through the tivo accounts to enable vod and noticed my deal and 'corrected' it. I still pay nothing for cablecards, and zero additional outlet fees, but for some reason just got my bill and now they only are giving me 2 of the bring your own equipment fees now instead of 4 that i used to get. Still- since i'm not getting dinged any additional outlet fees or HD fee's i guess it's best not to call and complain that they really should be giving me 3 of the $2.50 credits.