TiVo Community
TiVo Community
TiVo Community
Go Back   TiVo Community > Main TiVo Forums > TiVo Help Center
TiVo Community
Reply
Forum Jump
 
Thread Tools
Old 03-18-2013, 11:49 AM   #1
nyjack
Registered User
 
nyjack's Avatar
 
Join Date: Mar 2013
Posts: 49
Just a thought. Originally Comcast cable cards installed in a TiVo was only one way. Now, somehow, the TiVo premiere is able to send a request to select an Xfinity VOD program. Is this request sent via the coax or might it be going through the Ethernet/Internet connection? Could this thing with the GSM errors be the result of a bad or corrupt message being sent to Xfinity VOD via the Internet? Is it possible that the problem is not on the cable tv side but on the Internet side? Does anyone know if Comcast made some Internet modification recently?

I just did a quick test. I disconnected my Ethernet cable from the back of my Premiere 4. Then, when I tried to get any video on demand I get a "network is currently unavailable" message. Now, not every Comcast cable tv subscriber also has Internet service, yet they get VOD. My stand-alone HD cable box has no Internet connection, yet it gets VOD just fine?

Any thoughts?

Last edited by nyjack : 03-18-2013 at 11:58 AM.
nyjack is offline   Reply With Quote
Old 03-18-2013, 12:26 PM   #2
derektem
Registered User
 
Join Date: Feb 2013
Posts: 9
Jack,
I'm not exactly sure, but my understanding is that the XVOD function on the TiVo requires the internet connectivity. I say this because when I first got my Premiere 4 I didn't have any internet connectivity to it setup right away. But once I got the internet connectivity hooked up, sure enough I was able to see the Xfinity On Demand function but I was getting the GSM-11 error.

I understand what you're saying about the regular Comcast provided cable box that you can get Xfinity On Demand feature working without an internet connection. I don't know how exactly that works but if I had to guess it would have to be sending signals via the coax from this box. However, for the TiVo Premiere 4, it's not the coax cable connection for sure.

P.S. One thing I forgot to mention in my other reply is that, in my case, I was also experiencing tuner problems. Some channels tuned some didn't. This was the original Premiere 4 that I bought from Best Buy. Eventually, I took it to Best Buy and exchanged for another Premiere 4. All channels that I subscribed to are tuned and also I had XVOD working. It was hard to believe these new machines can be faulty right out of the box brand new. Bottom line is, what I'm trying to say here is, if it is not too inconvenient for you to consider, exchange your Premiere 4 with another brand new one and see if that resolves the problem.
derektem is offline   Reply With Quote
Old 03-18-2013, 09:59 PM   #3
WVZR1
Registered User
 
Join Date: Jul 2008
Location: The WV Eastern Panhandle
Posts: 164
It is NOT a "hardware" problem in "the box"!!! I mentioned earlier and in a couple "threads" PATIENCE !!!

One of my boxes came back by itself and the other required a "restart" and then became active immediatly following he "restart"!

NYJACK - When I mentioned "patience" yesterday I meant the phone calls, the hits, the pairings, the depairings the cable card swaps and in your other thread you mentioned getting into your router would be of no help! When you see the GSM errors just sit back "relax" and Comcast will fix you up. The "head-end" people required to correct the situation if it wasn't a maintenance upgrade/update work real hours, Monday through Friday! All that aggravation you gave those people and you actually had VOD on an HD box you still have in service?
WVZR1 is offline   Reply With Quote
Reply
Forum Jump




Thread Tools


Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Advertisements

TiVo Community
Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
vBulletin Skins by: Relivo Media

(C) 2013 Magenium Solutions - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not owned or operated by TiVo Inc.
All times are GMT -5. The time now is 06:47 PM.
OUR NETWORK: MyOpenRouter | TechLore | SansaCommunity | RoboCommunity | MediaSmart Home | Explore3DTV | Dijit Community | DVR Playground |