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Old 07-22-2014, 07:12 PM   #1
GeezLouise2
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Tivo and Comcast

My daughter just moved and set up her Comcast installation and was told they no longer support cable cards for Tivo because they have their own DVR. Don't they HAVE to support them?

They presented the promotional rates to her if she canceled her previous account and opened a new account. If she just transferred her account, they wouldn't give her the promotional rate, but they said she'd be grandfathered with her current cable card.

Does this sound right? Just curious if anyone here knew anything about that.

Thanks!
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Old 07-22-2014, 07:14 PM   #2
GeezLouise2
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Oh, and they are charging her $30/mo for their DVR!
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Old 07-22-2014, 07:46 PM   #3
tarheelblue32
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The Comcast rep is either incompetent or just lied to her. You are correct that Comcast has to give her a CableCard under FCC regulations. Tell her to call back and talk to someone else. If they give her the same answer, ask to speak to a manager.
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Old 07-22-2014, 08:09 PM   #4
GeezLouise2
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She's young and I think she was taken advantage of. I looked online to see if there was anything about them not supporting cable cards and found this...

http://www.multichannel.com/news/tv-...pproach/375989
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Old 07-22-2014, 09:22 PM   #5
tarheelblue32
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Quote:
Originally Posted by GeezLouise2 View Post
She's young and I think she was taken advantage of. I looked online to see if there was anything about them not supporting cable cards and found this...

http://www.multichannel.com/news/tv-...pproach/375989
Yeah that's in the distant future, probably years away. Right now CableCard is still the standard and Comcast has to give her one.
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Old 07-22-2014, 11:11 PM   #6
Fielding
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I'm with Comcast and they support my cable card. Methinks the Comcast CSR was poorly trained..
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Old 07-22-2014, 11:14 PM   #7
GeezLouise2
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My daughter had a card, too, but they said going forward they no longer give them out so if she were to cancel and start a new account, she could not get a card for her tivo. I may call or chat and see what the story is.
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Old 07-22-2014, 11:40 PM   #8
tarheelblue32
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Quote:
Originally Posted by GeezLouise2 View Post
My daughter had a card, too, but they said going forward they no longer give them out so if she were to cancel and start a new account, she could not get a card for her tivo. I may call or chat and see what the story is.
Well that just sounds like lying to me. Tell them you are going to file a complaint with the FCC and I bet their story will change real quick.

Last edited by tarheelblue32 : 07-23-2014 at 11:05 AM.
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Old 07-23-2014, 06:24 AM   #9
GeezLouise2
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I bet you're right!
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Old 07-24-2014, 06:37 PM   #10
heyted
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Quote:
Originally Posted by GeezLouise2 View Post
Don't they HAVE to support them?
Yes

FCC Rule 76.1205(b)(5)(C):
Quote:
Your cable operator may charge you to lease a CableCARD or tuning adapter, but may not charge you an additional service fee for using your own digital-cable-ready television or set-top box.
http://www.fcc.gov/guides/cablecard-know-your-rights
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Old 07-24-2014, 10:56 PM   #11
pattont
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I just moved less than a month ago and went from Charter to Comcast. I went by one of the offices and picked up two cable cards no problem (brand new Motorolas). This is in Knoxville, TN.
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