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Old 11-20-2012, 07:10 PM   #1
tivosupport_jessica
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Legacy DirecTiVo's Rebooting

TiVo is aware of an issue that may cause legacy DirecTV/TiVo DVRs to constantly reboot. TiVo and DirecTV have been troubleshooting the issue and believe to have identified the root cause. We are working to restore services to our customers quickly and apologize for any inconvenience this may have caused.

Last edited by tivosupport_jessica : 11-20-2012 at 07:23 PM.
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Old 11-20-2012, 08:13 PM   #2
litzdog911
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Thanks Jessica. My sources at DirecTV have informed me that the fix was rolled out this afternoon, and the lengthy thread here seems to confirm that it's working. My Tivo is happy again
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Old 11-20-2012, 10:34 PM   #3
sastanley
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Hello...Jessica, and thanks.
There are still loyal legacy DirecTiVo customers that pay our fee each month, and we appreciate your hard work...even if we have a low post count...we still monitor the forums and send money every month.

My wife did not report any crashes this evening & our (her) DirecTiVo R10 box worked without failure today..Happy happy, joy joy!

So, Jessica...thanks again to you and all team members at DTV and TiVo that worked the issue and took the time to help us out.

Last edited by sastanley : 11-20-2012 at 10:43 PM.
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Old 11-21-2012, 07:34 AM   #4
allan
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Thanks, Jessica!
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My Tivo is too small!

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Old 11-21-2012, 10:03 PM   #5
satpro
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Jessica,

We give our eternal gratitude to those at Tivo that cleaned up directv's mess!
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Old 11-21-2012, 10:11 PM   #6
mrdbdigital
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I was glad to hear about this when I got a robo call from DirecTv this afternoon. I didn't know what the issue was and thought I was going to have to replace a failing hard drive.

Dave
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