I had no problems in Cary. I picked up a cable card, called and had it paired to my Premiere no problem. Then a month later, bought a roamio, pulled the card out of the premiere, put it in the roamio, and called to have it repaired. No problems.
Call this number: 866-532-2598
If you insist on getting new cards, you can pick them up yourself now.. At least here you can.