Originally Posted by seattlewendell
Yeah I just went look in my account to see how many Tivo's I have purchased over the years directly from Amazon. The number is 4. I purchased by S3 and Premiere from them. Very frustrating indeed.
I escalated with Amazon customer service (or asked for the ticket to get escalated), and provided them my S3 order number from 2007.
After a few days, I finally got the email with the $100 discount code.
So, be persistent. Have your Amazon order numbers ready. I linked to an article about how their streaming service is being cut off on April 13th for S3 models, asked why I didn't get a $100 discount code, etc. They came back with a canned answer, and then I went further into detail and asked for escalation. I think that's the key.
On a side note, has anyone either gotten TiVo to price match the basic Roamio model with Amazon ($145) and tell them you have a coupon code for $100 off from Amazon, making it $45? I also got the $200 lifetime offer for being with them over 10 years with active units, so that would be sweet if I could get away with around $250 for everything.